17TRACK Order Tracking vs BIG Digital Downloads Productsfor Shopify (2026)
17TRACK Order Tracking and BIG Digital Downloads Products are distinct Shopify apps catering to different merchant needs. 17TRACK focuses on post-purchase order tracking and return management, aiming to reduce 'Where Is My Order?' (WISMO) inquiries and improve customer satisfaction through features like branded tracking pages, automated notifications, and self-service returns. It also offers functionalities tailored for dropshippers, such as hiding Chinese origin information. On the other hand, BIG Digital Downloads Products is geared towards merchants selling digital goods like ebooks, software licenses, and digital art. It provides tools for secure digital delivery, license key management, and download restrictions. Both apps leverage the 'Orders' category in Shopify, but address entirely separate aspects of the e-commerce process.
At a Glance
17TRACK Order Tracking
2,484 reviews
BIG Digital Downloads Products
600 reviews
Detailed Overview
17TRACK Order Tracking
Order tracking and return management for merchants to reduce WISMO and drive more sales
Key Features
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Self-service Returns: Automate return requests to retain revenue and save time.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
BIG Digital Downloads Products
Sell digital products, ebook, digital downloads, license keys.. Download/upload in 1-click any file
Key Features
- Sell any kind of digital product & digital file ( pdf,jpeg,mp4,zip,rar, etc.)
- Sell any kind of digital download. Unlimited storage,unlimited digital downloads
- Make the files downloadable all at once or individually. Sell license keys.
- Limit how many hours/days a file can be downloaded and how many times it can be
- Stamp any PDF you're selling. Easy to sell downloadable digital assets. Etsy alt
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating 17TRACK Order Tracking4.9/5 BIG Digital Downloads Products5/5 | ||
| Reviews | 2484 | 600 |
Reviews 17TRACK Order Tracking2484 BIG Digital Downloads Products600 | ||
| Primary Function | Order Tracking & Returns | Digital Product Delivery |
Primary Function 17TRACK Order TrackingOrder Tracking & Returns BIG Digital Downloads ProductsDigital Product Delivery | ||
| Target Merchant | Physical Product Sellers, Dropshippers | Digital Product Sellers |
Target Merchant 17TRACK Order TrackingPhysical Product Sellers, Dropshippers BIG Digital Downloads ProductsDigital Product Sellers | ||
| Key Feature: Customer Communication | Branded Tracking Page, Automated Notifications | Email delivery with download links |
Key Feature: Customer Communication 17TRACK Order TrackingBranded Tracking Page, Automated Notifications BIG Digital Downloads ProductsEmail delivery with download links | ||
| Key Feature: File Types | N/A | Supports any file type (pdf, jpeg, mp4, zip, etc.) |
Key Feature: File Types 17TRACK Order TrackingN/A BIG Digital Downloads ProductsSupports any file type (pdf, jpeg, mp4, zip, etc.) | ||
| Key Feature: China Origin Protection | One-click dropshipping mode | N/A |
Key Feature: China Origin Protection 17TRACK Order TrackingOne-click dropshipping mode BIG Digital Downloads ProductsN/A | ||
| Value Proposition | Reduce WISMO, improve customer satisfaction, optimize shipping | Sell digital products easily, manage downloads, protect digital assets |
Value Proposition 17TRACK Order TrackingReduce WISMO, improve customer satisfaction, optimize shipping BIG Digital Downloads ProductsSell digital products easily, manage downloads, protect digital assets | ||
Our Verdict
The choice between 17TRACK Order Tracking and BIG Digital Downloads Products hinges entirely on the nature of the products being sold. 17TRACK is indispensable for merchants selling physical goods who want to proactively manage customer expectations, reduce support inquiries, and optimize their shipping logistics. Its features for dropshippers make it especially valuable in that niche. BIG Digital Downloads Products, conversely, is the clear winner for merchants dealing with digital downloads. The ability to securely deliver files, manage license keys, and control download limits is crucial for this type of business. Attempting to use 17TRACK for digital products or BIG Digital Downloads for physical goods fulfillment would be a poor fit.
Common Questions
Can 17TRACK be used to manage the delivery of digital products?
No, 17TRACK is designed for tracking the shipment of physical goods. It doesn't support digital delivery.
Can BIG Digital Downloads Products track shipments of physical goods?
No, BIG Digital Downloads Products focuses solely on the secure delivery and management of digital products.
Does 17TRACK offer file storage for digital downloads?
No, 17TRACK doesn't offer file storage or management. Its focus is on tracking physical shipments.
Does BIG Digital Downloads Products provide analytics for optimizing carrier performance?
No, BIG Digital Downloads Products' analytics focus on download activity and license key usage, not shipping performance.
Which app is better for dropshipping?
17TRACK is better for dropshipping as it offers a feature to hide Chinese origin information, which is beneficial for brand protection in dropshipping businesses.
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