17TRACK Order Tracking vs Redofor Shopify (2026)
17TRACK Order Tracking and Redo both address crucial aspects of post-purchase customer experience, but they cater to different merchant needs. 17TRACK focuses on order tracking, branded experiences, and streamlined returns, with a specific emphasis on dropshipping merchants needing to hide origin information. Its strengths lie in its robust tracking capabilities, shipping analytics, automated notifications, and dropshipping-specific features, all backed by a large user base and high rating. Redo, on the other hand, takes a broader approach, aiming to optimize the entire buyer journey, including returns, shipping & fulfillment, email marketing, and checkout, leveraging AI to personalize customer experiences and drive conversions. Redo positions itself as a premium solution for merchants seeking comprehensive optimization powered by AI. It aims to increase profits and customer loyalty at every touchpoint, from the return process to personalized email marketing. While it does offer returns management, its key differentiator is its integration of AI into various aspects of the customer journey, including customer service, email marketing, and checkout optimization. Therefore, the choice between the two apps depends on the merchant's priorities: specialized tracking and returns with dropshipping focus (17TRACK) versus a holistic, AI-driven approach to customer experience optimization (Redo).
At a Glance
17TRACK Order Tracking
2,484 reviews
Redo
118 reviews
Detailed Overview
17TRACK Order Tracking
Order tracking and return management for merchants to reduce WISMO and drive more sales
Key Features
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Self-service Returns: Automate return requests to retain revenue and save time.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Feature Comparison
| Rating | 4.9/5 | 4.7/5 |
Rating 17TRACK Order Tracking4.9/5 Redo4.7/5 | ||
| Reviews | 2484 | 118 |
Reviews 17TRACK Order Tracking2484 Redo118 | ||
| Core Focus | Order Tracking and Returns | Holistic Customer Experience Optimization |
Core Focus 17TRACK Order TrackingOrder Tracking and Returns RedoHolistic Customer Experience Optimization | ||
| Key Differentiator | Dropshipping-Specific Features (Hide Origin Info) | AI-Powered Personalization and Automation |
Key Differentiator 17TRACK Order TrackingDropshipping-Specific Features (Hide Origin Info) RedoAI-Powered Personalization and Automation | ||
| Email Marketing | Automated Email Notifications | Full Email & SMS Platform with AI Targeting |
Email Marketing 17TRACK Order TrackingAutomated Email Notifications RedoFull Email & SMS Platform with AI Targeting | ||
| Customer Service | 24/7 Expert Care | AI-First Unified Inbox (Desktop & Mobile) |
Customer Service 17TRACK Order Tracking24/7 Expert Care RedoAI-First Unified Inbox (Desktop & Mobile) | ||
| Target Merchant | Dropshippers and businesses prioritizing tracking and returns | Businesses seeking holistic AI-driven customer journey optimization |
Target Merchant 17TRACK Order TrackingDropshippers and businesses prioritizing tracking and returns RedoBusinesses seeking holistic AI-driven customer journey optimization | ||
| Data Analytics | Shipping Analytics for Carrier Optimization | AI-driven A/B testing and conversion optimization insights |
Data Analytics 17TRACK Order TrackingShipping Analytics for Carrier Optimization RedoAI-driven A/B testing and conversion optimization insights | ||
| Self-Service | Self-service returns portal | AI and self-service flows for customer support |
Self-Service 17TRACK Order TrackingSelf-service returns portal RedoAI and self-service flows for customer support | ||
Our Verdict
For dropshippers or merchants primarily concerned with order tracking, branded tracking pages, and streamlined returns, especially with a need to hide Chinese origin information, 17TRACK Order Tracking is the clear choice. Its high rating, extensive reviews, and dropshipping-specific features make it a reliable and targeted solution. However, if a merchant is looking for a comprehensive solution that utilizes AI to optimize the entire customer journey, from returns and fulfillment to email marketing and checkout, Redo is the better option. While it has fewer reviews, its focus on AI-driven personalization and automation offers a potentially higher ROI for businesses seeking overall customer experience excellence.
Common Questions
Which app is better for dropshipping?
17TRACK is specifically designed for dropshipping, offering a one-click feature to hide Chinese origin information. Redo does not explicitly mention dropshipping features.
Which app has better customer support?
17TRACK advertises 24/7 expert care. Redo highlights AI-first customer service in a unified inbox, potentially offering faster and more personalized support in 2026.
Which app is easier to use?
Without a trial, it's hard to say definitively. However, 17TRACK's focus on core tracking and return functionalities might make it simpler to implement initially. Redo's comprehensive AI-driven features could require more setup and configuration.
Which app offers more advanced email marketing?
Redo offers a full email and SMS platform with shoppable email and AI persona targeting, while 17TRACK focuses on automated shipping update notifications. Redo is the better choice for advanced email marketing needs.
Which app is cheaper?
The provided data does not include pricing information. A trial and price comparison would be necessary to determine the most cost-effective solution.
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