17TRACK Order Tracking vs Shiprocket: eCommerce Shippingfor Shopify (2026)
In 2026, 17TRACK Order Tracking and Shiprocket: eCommerce Shipping offer distinct solutions for Shopify merchants. 17TRACK focuses on enhancing the post-purchase experience through branded tracking, automated notifications, and returns management, directly aiming to reduce 'Where Is My Order' (WISMO) inquiries and increase customer loyalty. Its strength lies in its robust tracking capabilities, including hiding Chinese origin information, catering especially to dropshipping businesses. Shiprocket, on the other hand, is positioned as a comprehensive shipping solution, primarily targeted towards Indian businesses. It provides access to multiple courier partners, facilitating order fulfillment across India and internationally. Its key differentiators are its courier recommendation engine, next-day COD payments, and same/next-day delivery options, designed to optimize shipping operations and improve cash flow.
At a Glance
17TRACK Order Tracking
2,484 reviews
Shiprocket: eCommerce Shipping
555 reviews
Detailed Overview
17TRACK Order Tracking
Order tracking and return management for merchants to reduce WISMO and drive more sales
Key Features
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Self-service Returns: Automate return requests to retain revenue and save time.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
Shiprocket: eCommerce Shipping
Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.
Key Features
- Courier Recommendation Engine: Let AI pick the best courier for your needs.
- Real-time Tracking: Keep customers updated at every stage of their orders.
- Next-day COD Payments: Speed up your cash flow with Instant COD.
- Same/Next-day Delivery: Get your orders to customers faster than ever.
- Significant Lower RTOs: Reduce return rates and keep your profits high.
Feature Comparison
| Rating | 4.9/5 | 3.9/5 |
Rating 17TRACK Order Tracking4.9/5 Shiprocket: eCommerce Shipping3.9/5 | ||
| Reviews | 2484 | 555 |
Reviews 17TRACK Order Tracking2484 Shiprocket: eCommerce Shipping555 | ||
| Target Merchant | General eCommerce, Dropshippers | Indian Businesses, SMBs |
Target Merchant 17TRACK Order TrackingGeneral eCommerce, Dropshippers Shiprocket: eCommerce ShippingIndian Businesses, SMBs | ||
| Primary Focus | Order Tracking & Returns | Shipping Automation & Courier Management |
Primary Focus 17TRACK Order TrackingOrder Tracking & Returns Shiprocket: eCommerce ShippingShipping Automation & Courier Management | ||
| Key Feature: Dropshipping Support | Hide China Info | Not explicitly mentioned |
Key Feature: Dropshipping Support 17TRACK Order TrackingHide China Info Shiprocket: eCommerce ShippingNot explicitly mentioned | ||
| Key Feature: Courier Network | Not explicitly mentioned | 25+ Courier Partners |
Key Feature: Courier Network 17TRACK Order TrackingNot explicitly mentioned Shiprocket: eCommerce Shipping25+ Courier Partners | ||
| Key Feature: COD Payments | Not available | Next-day COD Payments |
Key Feature: COD Payments 17TRACK Order TrackingNot available Shiprocket: eCommerce ShippingNext-day COD Payments | ||
| Shipping Analytics | Yes | Not explicitly mentioned, but implied through 'optimize logistics' |
Shipping Analytics 17TRACK Order TrackingYes Shiprocket: eCommerce ShippingNot explicitly mentioned, but implied through 'optimize logistics' | ||
Our Verdict
17TRACK is the clear choice for Shopify merchants who prioritize a superior post-purchase experience centered around branded tracking and automated returns, particularly those involved in dropshipping where hiding Chinese origin is crucial. Its higher rating and larger review base suggest a more satisfactory user experience overall. Shiprocket is best suited for Indian businesses seeking a comprehensive shipping solution to manage multiple couriers and optimize delivery times within India and internationally. Its features like next-day COD payments and a courier recommendation engine cater specifically to the challenges faced by Indian e-commerce businesses. However, for general order tracking and return automation, 17TRACK appears to offer a more robust and user-friendly solution.
Common Questions
Which app is better for dropshipping?
17TRACK is better suited for dropshipping due to its 'Hide China Info' feature, which protects your brand.
Which app has a better user rating?
17TRACK has a significantly higher user rating of 4.9/5 compared to Shiprocket's 3.9/5.
Which app offers a wider range of courier partners?
Shiprocket offers access to 25+ courier partners, making it suitable for businesses needing diverse shipping options.
Which app helps reduce WISMO inquiries?
17TRACK directly addresses WISMO inquiries through its branded tracking page and Estimated Delivery Dates (EDD).
Which app focuses on improving cash flow?
Shiprocket improves cash flow with its Next-day COD Payments feature.
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