17TRACK Order Tracking vs Synctrack PayPal Tracking Syncfor Shopify (2026)
17TRACK Order Tracking and Synctrack PayPal Tracking Sync are both Shopify apps in the 'Orders' and 'Order tracking' categories, but they serve distinct purposes. 17TRACK focuses on comprehensive order tracking and return management for merchants seeking to improve the overall customer experience and reduce WISMO (Where Is My Order) inquiries. It provides features like branded tracking pages, automated notifications, and a self-service returns portal. In contrast, Synctrack PayPal Tracking Sync is designed specifically to automate the synchronization of tracking information with PayPal and Stripe to expedite fund disbursement and minimize disputes. It's aimed at merchants who primarily use PayPal and Stripe and want to avoid holds or reserves on their accounts. The key difference lies in their primary focus: 17TRACK prioritizes the customer journey from purchase to return, while Synctrack prioritizes efficient payment processing and dispute resolution through tracking data synchronization.
At a Glance
17TRACK Order Tracking
2,484 reviews
Synctrack PayPal Tracking Sync
423 reviews
Detailed Overview
17TRACK Order Tracking
Order tracking and return management for merchants to reduce WISMO and drive more sales
Key Features
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Self-service Returns: Automate return requests to retain revenue and save time.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
Synctrack PayPal Tracking Sync
Auto-sync PayPal tracking info & Stripe tracking info to get funds faster & build trust with PayPal.
Key Features
- Automation workflow: Sync PayPal & Stripe tracking to get funds from 1 - 3 days
- Free store reviews with PayPal standards: help reduce disputes and chargebacks
- Sync digital orders, Store Pickup orders, mapping with PayPal-supported couriers
- Sync tracking for orders from Facebook and Instagram sales channel to PayPal
- Manage PayPal sync from multiple stores in one place with one subcription
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating 17TRACK Order Tracking4.9/5 Synctrack PayPal Tracking Sync5/5 | ||
| Reviews | 2484 | 423 |
Reviews 17TRACK Order Tracking2484 Synctrack PayPal Tracking Sync423 | ||
| Primary Function | Order Tracking & Returns Management | PayPal & Stripe Tracking Sync |
Primary Function 17TRACK Order TrackingOrder Tracking & Returns Management Synctrack PayPal Tracking SyncPayPal & Stripe Tracking Sync | ||
| Target Audience | Merchants seeking comprehensive order visibility and streamlined returns. | Merchants relying heavily on PayPal/Stripe seeking faster fund access. |
Target Audience 17TRACK Order TrackingMerchants seeking comprehensive order visibility and streamlined returns. Synctrack PayPal Tracking SyncMerchants relying heavily on PayPal/Stripe seeking faster fund access. | ||
| Key Features | Branded Tracking Page, Automated Notifications, Self-Service Returns | Automated PayPal/Stripe Tracking Sync, Dispute Reduction |
Key Features 17TRACK Order TrackingBranded Tracking Page, Automated Notifications, Self-Service Returns Synctrack PayPal Tracking SyncAutomated PayPal/Stripe Tracking Sync, Dispute Reduction | ||
| Value Proposition | Improved customer satisfaction, reduced WISMO, increased sales. | Faster fund disbursement, reduced PayPal disputes, improved cash flow. |
Value Proposition 17TRACK Order TrackingImproved customer satisfaction, reduced WISMO, increased sales. Synctrack PayPal Tracking SyncFaster fund disbursement, reduced PayPal disputes, improved cash flow. | ||
| Dropshipping Support | Yes (Hide China Info) | Not explicitly mentioned |
Dropshipping Support 17TRACK Order TrackingYes (Hide China Info) Synctrack PayPal Tracking SyncNot explicitly mentioned | ||
| Sales Channel Support | Not explicitly mentioned | Facebook & Instagram sales channels |
Sales Channel Support 17TRACK Order TrackingNot explicitly mentioned Synctrack PayPal Tracking SyncFacebook & Instagram sales channels | ||
Our Verdict
For merchants needing an end-to-end solution that focuses on customer experience and reduces support costs related to order inquiries and returns, 17TRACK Order Tracking is the superior choice. Its branded tracking pages and self-service returns portal offer features beyond basic tracking. However, if a merchant's primary concern is accelerating access to funds held by PayPal or Stripe and minimizing disputes, Synctrack PayPal Tracking Sync is the clear winner. Its focus on automated tracking synchronization with payment processors addresses a very specific need, especially important for businesses that experience frequent payment holds or disputes. If a merchant already has a great customer experience with tracking and returns, Synctrack might be worth considering to improve cashflow.
Common Questions
Which app helps me get paid faster?
Synctrack PayPal Tracking Sync focuses specifically on syncing tracking data to PayPal and Stripe, which can lead to faster fund disbursement.
Which app is better for reducing 'Where Is My Order' (WISMO) inquiries?
17TRACK Order Tracking is designed to reduce WISMO inquiries with its branded tracking page and automated email notifications.
Does 17TRACK sync with PayPal and Stripe?
While 17TRACK focuses on providing tracking information to the customer, it does not directly mention syncing with PayPal or Stripe for the purpose of fund disbursement like Synctrack does.
Is 17TRACK suitable for dropshippers?
Yes, 17TRACK offers a specific feature to hide Chinese origin information, making it well-suited for dropshipping businesses.
Can Synctrack handle returns?
Synctrack does not explicitly focus on returns management. Its core functionality revolves around syncing tracking data for payment processing purposes.
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