17TRACK Order Tracking vs Track123 Order Trackingfor Shopify (2026)
Both 17TRACK Order Tracking and Track123 Order Tracking are highly rated (4.9/5) Shopify apps designed to reduce 'Where Is My Order' (WISMO) inquiries and boost sales. 17TRACK positions itself as a comprehensive order tracking and return management solution, emphasizing automation, dropshipping support, and analytical insights. It seems to target a broader merchant base, including those heavily involved in dropshipping, due to its 'Hide All China Info' feature. Track123, on the other hand, highlights its interactive map-based tracking pages, expert live chat support, and integrations with platforms like Apple Wallet and Klaviyo, indicating a focus on enhancing the post-purchase customer experience and providing superior customer service. The description for Track123 also emphasizes its no-code interface for ease of use.
At a Glance
17TRACK Order Tracking
2,484 reviews
Track123 Order Tracking
1,164 reviews
Detailed Overview
17TRACK Order Tracking
Order tracking and return management for merchants to reduce WISMO and drive more sales
Key Features
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Self-service Returns: Automate return requests to retain revenue and save time.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
Track123 Order Tracking
Track123 creates interactive map-based tracking pages that reduce WISMO tickets and drive more sales
Key Features
- Sync real-time order updates and send automated emails to reduce WISMO tickets.
- Recommend products and show estimated delivery dates to increase store sales.
- Enable dropshipping mode to hide all China info for dropshipping stores.
- Access shipment analytics for deeper insights and data-driven decisions.
- Auto-sync tracking to PayPal and integrate seamlessly with Klaviyo and more.
Feature Comparison
| Rating | 4.9/5 | 4.9/5 |
Rating 17TRACK Order Tracking4.9/5 Track123 Order Tracking4.9/5 | ||
| Reviews | 2484 | 1164 |
Reviews 17TRACK Order Tracking2484 Track123 Order Tracking1164 | ||
| Primary Focus | Comprehensive Tracking & Returns, Dropshipping | Interactive Tracking & Customer Experience |
Primary Focus 17TRACK Order TrackingComprehensive Tracking & Returns, Dropshipping Track123 Order TrackingInteractive Tracking & Customer Experience | ||
| Dropshipping Support | Hide China Info (One-Click) | Hide China Info |
Dropshipping Support 17TRACK Order TrackingHide China Info (One-Click) Track123 Order TrackingHide China Info | ||
| Returns Management | Self-Service Returns Portal | Not explicitly mentioned |
Returns Management 17TRACK Order TrackingSelf-Service Returns Portal Track123 Order TrackingNot explicitly mentioned | ||
| Customer Support | 24/7 Expert Care | Expert Live Chat Support |
Customer Support 17TRACK Order Tracking24/7 Expert Care Track123 Order TrackingExpert Live Chat Support | ||
| Tracking Page Type | Branded, Multilanguage with EDD | Interactive, Map-Based |
Tracking Page Type 17TRACK Order TrackingBranded, Multilanguage with EDD Track123 Order TrackingInteractive, Map-Based | ||
| Key Integrations | Not explicitly mentioned | PayPal, Klaviyo, Apple Wallet |
Key Integrations 17TRACK Order TrackingNot explicitly mentioned Track123 Order TrackingPayPal, Klaviyo, Apple Wallet | ||
| Ease of Use | Not explicitly mentioned | Intuitive, No-Code Interface |
Ease of Use 17TRACK Order TrackingNot explicitly mentioned Track123 Order TrackingIntuitive, No-Code Interface | ||
| Value Proposition | Reduce WISMO, Retain Revenue, Optimize Logistics | Reduce WISMO, Drive Repeat Sales, Enhance Post-Purchase Experience |
Value Proposition 17TRACK Order TrackingReduce WISMO, Retain Revenue, Optimize Logistics Track123 Order TrackingReduce WISMO, Drive Repeat Sales, Enhance Post-Purchase Experience | ||
Our Verdict
For merchants heavily involved in dropshipping and seeking comprehensive return management capabilities, 17TRACK Order Tracking appears to be the stronger choice due to its dedicated dropshipping features and return portal. Its higher number of reviews may also indicate broader adoption and established performance. However, for merchants prioritizing an engaging post-purchase experience with interactive tracking pages, seamless integrations with platforms like Apple Wallet, and a user-friendly, no-code interface, Track123 Order Tracking is likely the better option. Its emphasis on live chat support also makes it suitable for businesses that want to prioritize proactive customer service.
Common Questions
Which app is better for dropshipping businesses?
17TRACK appears better for dropshipping due to its one-click 'Hide All China Info' feature and focus on optimizing logistics. While Track123 offers similar hiding functionality, 17TRACK's explicit emphasis on this feature gives it an edge.
Does either app provide self-service return capabilities?
Only 17TRACK explicitly mentions a 'Self-service Returns' feature, suggesting automated return requests and improved customer retention.
Which app is easier to set up and use?
Track123 specifically highlights its 'intuitive, no-code interface,' suggesting a simpler setup process compared to 17TRACK, which does not mention its ease of use.
Which app offers better customer support?
Both apps highlight strong customer support. 17TRACK offers '24/7 expert care,' while Track123 provides 'expert live chat support'. The best choice depends on the merchant's preferred support channel.
Which app has more users?
17TRACK has more users. 17TRACK has 2484 reviews compared to 1164 reviews for Track123. Assuming reviews are correlated with users, 17TRACK is likely more popular.
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