8returns ‑ Returns portal vs ILS: Indian Logistics Servicesfor Shopify (2026)
8returns - Returns portal and ILS: Indian Logistics Services, while both operating in the "Returns and Exchanges" category on Shopify, cater to distinctly different needs. 8returns focuses primarily on streamlining and customizing the returns process for enhanced customer experience and brand building, featuring a self-serve portal, exchange/store credit options, and detailed analytics to reduce return rates. It emphasizes automation and customization of the return experience itself. ILS, on the other hand, is a comprehensive logistics solution, geared towards Indian merchants who require integrated shipping services with support for multiple Indian carriers like Delhivery, Bluedart, and IndiaPost. It provides features such as label generation, invoice printing, and real-time tracking to manage the shipping process. The key differentiator is that 8returns emphasizes improving the *returns experience*, while ILS prioritizes efficient *shipping* and return request *management* within a broader logistics context.
At a Glance
8returns ‑ Returns portal
30 reviews
ILS: Indian Logistics Services
68 reviews
Detailed Overview
8returns ‑ Returns portal
All-in-One returns platform with automated exchanges, refunds, store credit, and label generation
Key Features
- Self-serve returns portal, fully customizable to match your brand
- Customer retention features: exchanges, store credit, repairs
- Dynamic rules & conditions based on country, product category, customer segments
- Key return analytics to help you reduce return rates
- Automated creation of return labels or QR codes for a smooth experience
ILS: Indian Logistics Services
Integrated Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Smartr, Amazon Shipping, Xpressbees &more
Key Features
- Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
- New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
- Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
- Pickup request, Print GST invoice, Manage returns.
- Sent email notifications for different events, real time tracking for orders.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating 8returns ‑ Returns portal5/5 ILS: Indian Logistics Services5/5 | ||
| Reviews | 30 | 68 |
Reviews 8returns ‑ Returns portal30 ILS: Indian Logistics Services68 | ||
| Core Function | Returns Experience Customization & Automation | Integrated Indian Logistics Services |
Core Function 8returns ‑ Returns portalReturns Experience Customization & Automation ILS: Indian Logistics ServicesIntegrated Indian Logistics Services | ||
| Target Merchant | Businesses prioritizing brand-aligned return process and customer retention | Indian merchants needing integration with local logistics providers |
Target Merchant 8returns ‑ Returns portalBusinesses prioritizing brand-aligned return process and customer retention ILS: Indian Logistics ServicesIndian merchants needing integration with local logistics providers | ||
| Key Differentiator | Customizable self-serve returns portal and analytics to reduce returns | Integration with multiple Indian logistics providers (Delhivery, Bluedart, etc.) for shipping and AWB generation |
Key Differentiator 8returns ‑ Returns portalCustomizable self-serve returns portal and analytics to reduce returns ILS: Indian Logistics ServicesIntegration with multiple Indian logistics providers (Delhivery, Bluedart, etc.) for shipping and AWB generation | ||
| Ease of Use (Assumed) | Focus on intuitive portal setup suggests ease of use for branding | Potentially complex due to numerous logistics provider integrations |
Ease of Use (Assumed) 8returns ‑ Returns portalFocus on intuitive portal setup suggests ease of use for branding ILS: Indian Logistics ServicesPotentially complex due to numerous logistics provider integrations | ||
| Value Proposition | Increased customer loyalty through seamless & branded returns; reduced return rates. | Simplified shipping operations in India, saving time and reducing manual data entry. |
Value Proposition 8returns ‑ Returns portalIncreased customer loyalty through seamless & branded returns; reduced return rates. ILS: Indian Logistics ServicesSimplified shipping operations in India, saving time and reducing manual data entry. | ||
| Return Management Features | Exchanges, Store Credit, Repairs, Dynamic Rules | Return Request Management within Shipping Workflow |
Return Management Features 8returns ‑ Returns portalExchanges, Store Credit, Repairs, Dynamic Rules ILS: Indian Logistics ServicesReturn Request Management within Shipping Workflow | ||
Our Verdict
For merchants looking to completely overhaul their returns process to improve customer satisfaction and brand perception through customization and automated workflows, 8returns is the clear choice. Its analytics also offer opportunities for reducing return rates. Conversely, if a merchant primarily needs to streamline their shipping operations specifically within India and requires integration with numerous Indian logistics providers for label generation, tracking, and invoice creation, ILS: Indian Logistics Services is the more suitable option. 8returns is superior for merchants who see returns as a key customer experience touchpoint, while ILS focuses on operational shipping efficiency.
Common Questions
Which app is better for reducing return rates?
8returns offers key return analytics specifically designed to help merchants identify and address the root causes of returns, directly aiming to reduce return rates. ILS primarily manages the logistics of returns but doesn't provide explicit features for analyzing and preventing them.
Can I use both apps together?
Potentially, but it's likely redundant. If you're using 8returns for a branded return portal and management, ILS's return request management features would be unnecessary. However, ILS could handle outbound shipping, and 8returns handle the management of the returns experience. However, look for overlap and duplication of efforts before considering integration.
Which app is easier to set up?
8returns likely has a simpler setup due to its focus on a self-contained returns portal. Setting up ILS likely involves configuring connections to multiple logistics providers, which may be more complex.
Does 8returns handle international shipping?
The provided data does not explicitly mention international shipping capabilities for 8returns. However, it does mention dynamic rules based on country, which suggests the potential for managing returns from different countries. The information about ILS indicates primarily Indian shipping.
What type of business would benefit most from ILS?
ILS is ideal for businesses located in India that ship a large volume of orders and need to integrate with various Indian logistics providers. These businesses would benefit from the app's automated label generation, tracking, and invoice printing features.
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