8returns ‑ Returns portal vs ReturnZap Returns & Exchangesfor Shopify (2026)
Both 8returns ‑ Returns portal and ReturnZap Returns & Exchanges are highly-rated Shopify apps (5/5) designed to streamline the returns process, offering automated solutions for exchanges, refunds, store credit, and label generation. 8returns emphasizes brand customization and customer loyalty through a seamless returns experience, positioning itself as a tool to transform returns into a positive touchpoint. ReturnZap, on the other hand, highlights its advanced features, focusing on reducing refunds and automating complex return policies with deep Shopify integration and a fixed pricing model regardless of volume. The key difference lies in the scale of social proof and specific features. ReturnZap boasts significantly more reviews (87) than 8returns (30), indicating a potentially larger user base and more established presence. While both offer similar core functionalities, ReturnZap explicitly mentions advanced exchange options, allowing exchanges even at different prices, and automating return labels for a broader range of carriers, specifically covering US, Canada, Australia, UK, and EU. 8returns places strong emphasis on dynamic rules based on various criteria and key return analytics for reducing return rates, while ReturnZap prioritizes custom return policies and optional bonus store credit.
At a Glance
8returns ‑ Returns portal
30 reviews
ReturnZap Returns & Exchanges
87 reviews
Detailed Overview
8returns ‑ Returns portal
All-in-One returns platform with automated exchanges, refunds, store credit, and label generation
Key Features
- Self-serve returns portal, fully customizable to match your brand
- Customer retention features: exchanges, store credit, repairs
- Dynamic rules & conditions based on country, product category, customer segments
- Key return analytics to help you reduce return rates
- Automated creation of return labels or QR codes for a smooth experience
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating 8returns ‑ Returns portal5/5 ReturnZap Returns & Exchanges5/5 | ||
| Reviews | 30 | 87 |
Reviews 8returns ‑ Returns portal30 ReturnZap Returns & Exchanges87 | ||
| Brand Customization | Fully customizable portal | Branded self-serve portal |
Brand Customization 8returns ‑ Returns portalFully customizable portal ReturnZap Returns & ExchangesBranded self-serve portal | ||
| Exchange Flexibility | Exchanges included | Advanced exchange for any product (different prices) |
Exchange Flexibility 8returns ‑ Returns portalExchanges included ReturnZap Returns & ExchangesAdvanced exchange for any product (different prices) | ||
| Return Label Coverage | Automated labels/QR codes | Automated labels US, CA, AU, UK, EU |
Return Label Coverage 8returns ‑ Returns portalAutomated labels/QR codes ReturnZap Returns & ExchangesAutomated labels US, CA, AU, UK, EU | ||
| Return Policy Enforcement | Dynamic rules & conditions | Enforce custom return policies. Auto-approve/review |
Return Policy Enforcement 8returns ‑ Returns portalDynamic rules & conditions ReturnZap Returns & ExchangesEnforce custom return policies. Auto-approve/review | ||
| Analytics | Key return analytics to reduce return rates | Not explicitly mentioned |
Analytics 8returns ‑ Returns portalKey return analytics to reduce return rates ReturnZap Returns & ExchangesNot explicitly mentioned | ||
| Pricing Model | Not explicitly mentioned | No fees per return, no cap on returns |
Pricing Model 8returns ‑ Returns portalNot explicitly mentioned ReturnZap Returns & ExchangesNo fees per return, no cap on returns | ||
Our Verdict
For merchants prioritizing robust automation and advanced exchange features, particularly those with international customers in the US, Canada, Australia, UK, and EU, and value the fixed pricing model with unlimited returns, ReturnZap Returns & Exchanges seems like the stronger choice. Its higher number of reviews also lends it credibility. However, for merchants primarily focused on creating a highly branded and personalized returns experience, utilizing dynamic rules to refine their return process, and emphasizing key return analytics to reduce return rates, 8returns ‑ Returns portal offers a compelling alternative. Ultimately, ReturnZap appears better suited to higher-volume businesses with a greater need for comprehensive global carrier integration and less focus on the fine-grained branding customization.
Merchants who need robust carrier integrations and advanced exchange functionality may find ReturnZap more suitable. Smaller stores or those extremely focused on a bespoke brand experience during returns might prefer 8returns. Choosing between the two depends significantly on the relative importance of comprehensive features versus brand alignment.
Common Questions
Which app is better for merchants with international customers?
ReturnZap offers automated return labels for the US, Canada, Australia, UK, and EU, making it potentially better for international customers. 8Returns only mentions automated labels without specifying geographic coverage.
Which app offers more flexibility with exchange options?
ReturnZap explicitly mentions advanced exchange features, allowing exchanges even at different prices. This provides greater flexibility compared to 8returns, which doesn't specify such granular control.
Which app is easier to use?
Both apps claim to be easy to set up, but ReturnZap explicitly mentions 'easy and fast to set up'. 8returns only claims it's ready for returns that 'take care of themselves'. Further research into user testimonials would be needed to confirm ease of use.
Which app provides more comprehensive analytics?
8returns specifically highlights 'Key return analytics to help you reduce return rates.' While ReturnZap focuses on other key features, it does not explicitly mention advanced analytics.
Which app is more scalable in terms of return volume?
ReturnZap explicitly states that it offers "no fees per return and no cap on returns or exchanges", which suggests it is more scalable for businesses with high return volumes. 8Returns does not specify its pricing structure or volume limitations.
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