8returns ‑ Returns portal vs Shipping Protection —Shipcheckfor Shopify (2026)
8returns ‑ Returns portal and Shipping Protection — Shipcheck are both 5-star rated apps in the 'Returns and warranty' category on Shopify, but they address fundamentally different aspects of post-purchase customer experience. 8returns focuses on streamlining and branding the returns process, aiming to turn returns into a positive touchpoint by automating returns policies, enabling exchanges/store credit, and providing robust analytics. Shipping Protection — Shipcheck, conversely, empowers merchants to offer in-house shipping protection, allowing customers to insure against lost, damaged, or stolen orders, thereby offsetting costs and potentially generating extra revenue. The key difference lies in their focus: 8returns is a comprehensive returns management system, designed for merchants who want to optimize and control the entire returns lifecycle. Shipping Protection, on the other hand, offers a self-managed shipping insurance program, appealing to merchants who want to directly address and profit from insuring against shipping-related risks. Therefore, 8returns is for return *management*, and Shipping Protection is for shipping *insurance*.
At a Glance
8returns ‑ Returns portal
30 reviews
Shipping Protection —Shipcheck
39 reviews
Detailed Overview
8returns ‑ Returns portal
All-in-One returns platform with automated exchanges, refunds, store credit, and label generation
Key Features
- Self-serve returns portal, fully customizable to match your brand
- Customer retention features: exchanges, store credit, repairs
- Dynamic rules & conditions based on country, product category, customer segments
- Key return analytics to help you reduce return rates
- Automated creation of return labels or QR codes for a smooth experience
Shipping Protection —Shipcheck
Your own Shipping protection to offset costs of Lost, Damaged or Stolen orders and build buyer trust
Key Features
- Shipping protection on — Cart, Checkout and Thank you page
- Zero Revenue Cut — You keep all Insurance Revenue and Profits
- Tiered Insurance Pricing — Charge customers as per their cart value
- Build Customer Trust — Perfectly designed and Fully customizable widget
- Multi Language and Currency support for your Worldwide store
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating 8returns ‑ Returns portal5/5 Shipping Protection —Shipcheck5/5 | ||
| Reviews | 30 | 39 |
Reviews 8returns ‑ Returns portal30 Shipping Protection —Shipcheck39 | ||
| Core Functionality | Returns Management | Shipping Protection Insurance |
Core Functionality 8returns ‑ Returns portalReturns Management Shipping Protection —ShipcheckShipping Protection Insurance | ||
| Primary Goal | Reduce return rates, improve customer loyalty | Offset shipping loss costs, increase AOV |
Primary Goal 8returns ‑ Returns portalReduce return rates, improve customer loyalty Shipping Protection —ShipcheckOffset shipping loss costs, increase AOV | ||
| Key Features | Self-serve portal, custom rules, exchanges/store credit | Cart/Checkout integration, tiered pricing, customizable widget |
Key Features 8returns ‑ Returns portalSelf-serve portal, custom rules, exchanges/store credit Shipping Protection —ShipcheckCart/Checkout integration, tiered pricing, customizable widget | ||
| Target Merchant | Businesses with high return volumes and a focus on customer experience | Businesses concerned about shipping losses and seeking additional revenue streams |
Target Merchant 8returns ‑ Returns portalBusinesses with high return volumes and a focus on customer experience Shipping Protection —ShipcheckBusinesses concerned about shipping losses and seeking additional revenue streams | ||
| Ease of Implementation | Potentially more complex setup due to policy customization | Likely simpler setup focused on widget customization and pricing tiers |
Ease of Implementation 8returns ‑ Returns portalPotentially more complex setup due to policy customization Shipping Protection —ShipcheckLikely simpler setup focused on widget customization and pricing tiers | ||
| Value Proposition | Improved customer retention, reduced return-related costs through optimization | Revenue generation through shipping insurance, reduced shipping loss expenses |
Value Proposition 8returns ‑ Returns portalImproved customer retention, reduced return-related costs through optimization Shipping Protection —ShipcheckRevenue generation through shipping insurance, reduced shipping loss expenses | ||
Our Verdict
The choice between 8returns and Shipping Protection — Shipcheck depends entirely on the merchant's priorities. If the primary goal is to optimize and brand the returns process, reduce return rates through proactive solutions, and improve customer loyalty via seamless exchanges or store credit, 8returns is the clear choice. It’s for businesses that view returns as an opportunity to strengthen relationships.
However, if the main concern is the cost of lost, damaged, or stolen shipments, and the merchant is looking for a way to offset these costs and potentially generate additional revenue, Shipping Protection — Shipcheck is the more suitable option. This app is geared toward merchants who want to directly monetize shipping insurance and provide peace of mind to their customers regarding delivery risks. Businesses with frequent shipping mishaps should consider Shipcheck first.
Common Questions
Which app helps retain customers better?
8returns is specifically designed to improve customer retention through exchanges, store credit, and a branded returns experience. Shipping Protection focuses more on immediate customer peace of mind regarding shipping.
Which app is easier to set up and manage?
Shipping Protection is likely simpler to set up, involving widget customization and pricing. 8returns may require more initial effort due to customizing return policies and rules.
Which app can potentially generate more revenue?
Shipping Protection directly allows merchants to generate revenue by charging for shipping insurance. 8returns indirectly improves revenue through customer retention and reduced return costs.
Does either app integrate with my existing shipping carrier?
8returns likely integrates with shipping carriers for label generation and return tracking. Shipping Protection's core function is unrelated to specific shipping carrier integrations.
Are either of these apps actual shipping insurance carriers?
No. The Shipcheck app explicitly states 'We’re not an insurance provider.' The 8returns app does not provide shipping insurance itself; rather, it facilitates the returns process.
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