8returns ‑ Returns portal vs Trocas, Devoluções e Garantiasfor Shopify (2026)
8returns ‑ Returns portal and Trocas, Devoluções e Garantias are both Shopify apps designed to streamline and automate the returns process for merchants. 8returns positions itself as an all-in-one solution focused on customer retention through customized returns experiences, emphasizing brand alignment and detailed analytics. Trocas, Devoluções e Garantias (whose name translates to 'Exchanges, Returns, and Warranties') highlights automation and efficiency in handling returns, exchanges, and warranties, particularly emphasizing its integration with OMS FullComm for automated fiscal operations. Trocas, Devoluções e Garantias is likely targeted toward merchants in a region or country that utilizes OMS FullComm, given the explicit mention. 8returns appeals to merchants seeking to craft a brand-centric return process, whereas Trocas, Devoluções e Garantias focuses on efficient and automated handling of returns and warranties in general.
At a Glance
8returns ‑ Returns portal
30 reviews
Trocas, Devoluções e Garantias
0 reviews
Detailed Overview
8returns ‑ Returns portal
All-in-One returns platform with automated exchanges, refunds, store credit, and label generation
Key Features
- Self-serve returns portal, fully customizable to match your brand
- Customer retention features: exchanges, store credit, repairs
- Dynamic rules & conditions based on country, product category, customer segments
- Key return analytics to help you reduce return rates
- Automated creation of return labels or QR codes for a smooth experience
Trocas, Devoluções e Garantias
Recupere receita, eleve a experiência e simplifique o processo de trocas, devoluções e garantias
Key Features
- Automatização: Trocas, devoluções e garantias no piloto automático 24h por dia
- Experiência pós-venda: Ofereça uma experiência pós-venda excelente ao consumidor
- Retenção: Ofereça um bônus para clientes trocam o reembolso por um vale-compras
- Painel gerencial: veja o status de postagem, trânsito e ações das ocorrências
- Integração com OMS FullComm para realizar as operações fiscais no automático
Feature Comparison
| Rating | 5/5 | 0/5 |
Rating 8returns ‑ Returns portal5/5 Trocas, Devoluções e Garantias0/5 | ||
| Reviews | 30 | 0 |
Reviews 8returns ‑ Returns portal30 Trocas, Devoluções e Garantias0 | ||
| Focus | Brand-centric returns & customer retention | Automation of returns, exchanges & warranties |
Focus 8returns ‑ Returns portalBrand-centric returns & customer retention Trocas, Devoluções e GarantiasAutomation of returns, exchanges & warranties | ||
| Customer Retention | Exchanges, store credit, repairs | Bonus for store credit exchange |
Customer Retention 8returns ‑ Returns portalExchanges, store credit, repairs Trocas, Devoluções e GarantiasBonus for store credit exchange | ||
| Customization | Fully customizable portal | Not explicitly stated |
Customization 8returns ‑ Returns portalFully customizable portal Trocas, Devoluções e GarantiasNot explicitly stated | ||
| Analytics | Key return analytics | Painel gerencial: status tracking |
Analytics 8returns ‑ Returns portalKey return analytics Trocas, Devoluções e GarantiasPainel gerencial: status tracking | ||
| Label Generation | Automated return labels/QR codes | Implied in automation, but not explicitly stated |
Label Generation 8returns ‑ Returns portalAutomated return labels/QR codes Trocas, Devoluções e GarantiasImplied in automation, but not explicitly stated | ||
| Integration | Seamless integration into shopping experience | Integration with OMS FullComm |
Integration 8returns ‑ Returns portalSeamless integration into shopping experience Trocas, Devoluções e GarantiasIntegration with OMS FullComm | ||
| Target Merchant | Businesses prioritizing brand experience and detailed analytics | Businesses seeking overall automation and integration with OMS FullComm |
Target Merchant 8returns ‑ Returns portalBusinesses prioritizing brand experience and detailed analytics Trocas, Devoluções e GarantiasBusinesses seeking overall automation and integration with OMS FullComm | ||
Our Verdict
For merchants heavily invested in brand identity and looking to turn returns into a positive customer touchpoint, 8returns is likely the better choice. Its focus on customization and comprehensive customer retention features makes it ideal for businesses that see returns as an opportunity to strengthen customer loyalty. However, for merchants primarily concerned with automating the entire returns, exchanges, and warranty process, especially those who require integration with OMS FullComm for automated fiscal operations, Trocas, Devoluções e Garantias appears to be the more suitable option, provided it has gained some positive reviews by 2026 to inspire confidence.
Common Questions
Which app offers better customization options?
8returns explicitly states a 'fully customizable portal' to match brand identity, suggesting greater control over the returns experience's look and feel compared to Trocas, Devoluções e Garantias, which doesn't specifically highlight customization features.
Which app provides better customer retention features?
Both apps offer customer retention features. 8returns offers exchanges, store credit, and repairs, whereas Trocas, Devoluções e Garantias focuses on offering a bonus for customers who exchange refunds for store credit. The 'better' option depends on the specific retention strategies a merchant wants to implement.
Which app is easier to set up and use?
Based on the information provided, it's difficult to determine ease of use. However, given the zero reviews for Trocas, Devoluções e Garantias, it is hard to determine that app's ease of use compared to the 5-star rating of 8Returns. Reviews can sometimes speak to the intuitiveness of the app.
Does either app offer automated shipping label generation?
8returns explicitly states 'Automated creation of return labels or QR codes'. While Trocas, Devoluções e Garantias implies automation of the overall process, it doesn't specifically mention label generation.
Which app is more suitable for international merchants?
8returns offers 'Dynamic rules & conditions based on country, product category, customer segments', suggesting better flexibility for managing returns in different international markets. Trocas, Devoluções e Garantias' suitability for international merchants is unclear without knowing the geographic limitations (if any) of the OMS FullComm integration.
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