AE: Order Editing & Upsell vs iPacky | Pick, Pack & Fulfillfor Shopify (2026)
AE: Order Editing & Upsell and iPacky | Pick, Pack & Fulfill are both highly-rated (5/5) Shopify apps in the 'Orders' category, but cater to vastly different needs. AE focuses on enhancing the post-purchase customer experience by empowering customers to self-manage their orders, reducing cancellations and improving AOV. This is achieved through order editing, address validation, and post-purchase upsells. Conversely, iPacky targets operational efficiency by streamlining the pick, pack, and fulfill process, minimizing errors, and providing data-driven insights into warehouse or fulfillment operations.
At a Glance
AE: Order Editing & Upsell
184 reviews
iPacky | Pick, Pack & Fulfill
114 reviews
Detailed Overview
AE: Order Editing & Upsell
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Key Features
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
iPacky | Pick, Pack & Fulfill
Stop costly packing errors and speed up the process. Barcode pick,pack,fulfill orders with analytics
Key Features
- Scan orders with barcode scanner, or manual check. Scanning orders fast and easy
- Every item on the order is barcode checked to make sure everything is correct
- Print pick lists/packing slips. Batch picking print/on-screen. Barcode scanning
- Bin locations with optimized picking route for faster picking
- Kits/bundles support to make sure every item is picked and packed
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating AE: Order Editing & Upsell5/5 iPacky | Pick, Pack & Fulfill5/5 | ||
| Reviews | 184 | 114 |
Reviews AE: Order Editing & Upsell184 iPacky | Pick, Pack & Fulfill114 | ||
| Focus | Post-purchase customer experience and order management | Order fulfillment and warehouse efficiency |
Focus AE: Order Editing & UpsellPost-purchase customer experience and order management iPacky | Pick, Pack & FulfillOrder fulfillment and warehouse efficiency | ||
| Key Feature 1 | Self-serve order editing with address validation | Barcode scanning for accurate order fulfillment |
Key Feature 1 AE: Order Editing & UpsellSelf-serve order editing with address validation iPacky | Pick, Pack & FulfillBarcode scanning for accurate order fulfillment | ||
| Key Feature 2 | Post-purchase upsells | Optimized picking routes with bin locations |
Key Feature 2 AE: Order Editing & UpsellPost-purchase upsells iPacky | Pick, Pack & FulfillOptimized picking routes with bin locations | ||
| Integration | Shopify Flow, 3PL | Barcode Scanners |
Integration AE: Order Editing & UpsellShopify Flow, 3PL iPacky | Pick, Pack & FulfillBarcode Scanners | ||
| Target Merchant | Businesses seeking to reduce cancellations, improve customer satisfaction, and increase AOV | Businesses seeking to improve order fulfillment accuracy, speed, and efficiency |
Target Merchant AE: Order Editing & UpsellBusinesses seeking to reduce cancellations, improve customer satisfaction, and increase AOV iPacky | Pick, Pack & FulfillBusinesses seeking to improve order fulfillment accuracy, speed, and efficiency | ||
| Value Proposition | Reduced support tickets, increased revenue retention, smoother customer experience | Reduced packing errors, faster fulfillment, improved warehouse management |
Value Proposition AE: Order Editing & UpsellReduced support tickets, increased revenue retention, smoother customer experience iPacky | Pick, Pack & FulfillReduced packing errors, faster fulfillment, improved warehouse management | ||
Our Verdict
For merchants primarily concerned with enhancing the customer experience post-purchase and reducing order cancellations, AE: Order Editing & Upsell is the clear choice. Its self-service order editing features and post-purchase upsell capabilities are designed to retain revenue and improve customer satisfaction. On the other hand, iPacky | Pick, Pack & Fulfill is ideal for merchants dealing with a high volume of orders and needing to optimize their fulfillment process. Its barcode scanning, bin location management, and detailed packing reports make it a powerful tool for improving accuracy and efficiency in the warehouse or fulfillment center. If order fulfillment errors are costing you money and time, iPacky is the better investment.
Common Questions
Which app is easier to set up?
The descriptions provide little insight into the setup ease. Both advertise easy setup though.
Which app is more suited for a dropshipping business?
Neither app is inherently better for dropshipping. AE could be useful for dropshippers wanting to offer customer editing and address corrections, but the 3PL integration within AE will prove more valuable to dropshippers.
Does either app support returns management?
Only AE mentions reducing returns as a general value prop. iPacky focuses solely on outbound order accuracy.
Which app is better for increasing average order value (AOV)?
AE: Order Editing & Upsell has a specific feature dedicated to post-purchase upsells, making it the superior choice for increasing AOV.
Can both apps integrate with my existing CRM?
The descriptions do not explicitly mention CRM integration for either app. AE does integrate with Shopify Flow which could be used to integrate with a CRM.
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