AE: Order Editing & Upsell and Printly ‑ Invoice Print, while both operating within the 'Orders' category on Shopify, cater to very different merchant needs. AE focuses on enhancing the post-purchase customer experience by empowering customers to self-manage their orders. Its strength lies in reducing cancellations and support tickets while potentially increasing AOV through upsells. Printly, on the other hand, is a solution dedicated to invoice and document management. It provides customizable invoice templates and print/download options across various touchpoints. The primary difference lies in their core functionality: AE addresses order modification and customer retention, while Printly streamlines invoicing and document generation. AE targets merchants seeking to improve customer satisfaction and reduce operational overhead related to order changes. Printly appeals to merchants needing robust and customizable invoice solutions with extensive printing and downloading capabilities. Ultimately, the choice between them depends on whether the focus is on post-purchase order management or professional document handling.
184 reviews
9 reviews
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Effortlessly manage professional invoices, returns, and packaging slips with unlimited customization
| Rating | 5/5 | 4.5/5 |
Rating AE: Order Editing & Upsell5/5 Printly ‑ Invoice Print4.5/5 | ||
| Reviews | 184 | 9 |
Reviews AE: Order Editing & Upsell184 Printly ‑ Invoice Print9 | ||
| Core Functionality | Self-service order editing & upsell | Invoice & document printing |
Core Functionality AE: Order Editing & UpsellSelf-service order editing & upsell Printly ‑ Invoice PrintInvoice & document printing | ||
| Target Merchant | Merchants wanting to reduce order cancellations & improve post-purchase experience | Merchants needing customized invoice management and printing solutions |
Target Merchant AE: Order Editing & UpsellMerchants wanting to reduce order cancellations & improve post-purchase experience Printly ‑ Invoice PrintMerchants needing customized invoice management and printing solutions | ||
| Key Benefit | Reduced support tickets & increased AOV | Simplified invoice management & customization |
Key Benefit AE: Order Editing & UpsellReduced support tickets & increased AOV Printly ‑ Invoice PrintSimplified invoice management & customization | ||
| Integration | Shopify Flow, 3PL | POS, order confirmation email |
Integration AE: Order Editing & UpsellShopify Flow, 3PL Printly ‑ Invoice PrintPOS, order confirmation email | ||
| Address Validation | Google-powered address validation | Not included |
Address Validation AE: Order Editing & UpsellGoogle-powered address validation Printly ‑ Invoice PrintNot included | ||
| Customization | Customizable emails | Easy template customization |
Customization AE: Order Editing & UpsellCustomizable emails Printly ‑ Invoice PrintEasy template customization | ||
| Order Access | Order status page | Shopify Admin, POS, thank-you page, order status page, customer account page |
Order Access AE: Order Editing & UpsellOrder status page Printly ‑ Invoice PrintShopify Admin, POS, thank-you page, order status page, customer account page | ||
If your priority is enhancing the customer experience by giving them control over their orders, reducing cancellations, and potentially increasing AOV, AE: Order Editing & Upsell is the superior choice. The Google-powered address validation and Shopify Flow integration further solidify its value proposition for merchants focused on automation and seamless post-purchase workflows.
However, if your primary need is for professional-looking invoices and efficient document management, Printly ‑ Invoice Print is the more suitable option. Its focus on customization, comprehensive support, and integration across multiple touchpoints makes it ideal for businesses prioritizing streamlined accounting and document handling processes. While AE has a higher rating and many more reviews, that shouldn't be the only consideration. Consider which specific need aligns with your business goals.
AE: Order Editing & Upsell is better suited for reducing customer support tickets as it empowers customers to self-manage their orders.
Only AE: Order Editing & Upsell explicitly mentions allowing customers to edit their shipping address after purchase, using a Google-powered validation service.
Printly ‑ Invoice Print is better for bulk printing invoices, offering filtering, exporting, and bulk printing directly from the Shopify Admin, POS, and mobile interface.
The description for AE: Order Editing & Upsell doesn't explicitly mention integration with accounting software, but the 3PL integration could potentially facilitate data transfer depending on the 3PL provider's capabilities. Printly also doesn't mention accounting software integration.
Printly ‑ Invoice Print emphasizes simplified setup and customization without coding, suggesting it may be easier for non-technical users. AE's Shopify Flow integration implies some familiarity with automation workflows, although the app itself might be user-friendly.
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