AE: Order Editing & Upsell vs Synctrack PayPal Tracking Syncfor Shopify (2026)
AE: Order Editing & Upsell and Synctrack PayPal Tracking Sync, while both categorized under 'Orders' in the Shopify app store, address drastically different needs for merchants. AE: Order Editing & Upsell focuses on enhancing the post-purchase customer experience by enabling self-service order editing, reducing cancellations, and increasing AOV through upsells. It aims to streamline the order management process by giving customers more control and reducing the need for merchant intervention. Synctrack PayPal Tracking Sync, on the other hand, centers on optimizing payment processing through automated tracking information synchronization with PayPal and Stripe. It seeks to expedite fund disbursement, minimize disputes, and maintain transparent operations with payment processors. The core difference lies in their target audience and primary value proposition. AE: Order Editing & Upsell targets merchants wanting to improve customer satisfaction, reduce support overhead, and boost revenue through post-purchase interactions. Synctrack PayPal Tracking Sync is designed for merchants heavily reliant on PayPal and Stripe, particularly those selling across multiple channels (including Facebook & Instagram), who need to ensure swift and reliable tracking information transmission to avoid payment holds and disputes. While AE focuses on the customer-facing post-purchase journey, Synctrack concentrates on the financial and operational aspects of order fulfillment.
At a Glance
AE: Order Editing & Upsell
184 reviews
Synctrack PayPal Tracking Sync
423 reviews
Detailed Overview
AE: Order Editing & Upsell
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Key Features
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
Synctrack PayPal Tracking Sync
Auto-sync PayPal tracking info & Stripe tracking info to get funds faster & build trust with PayPal.
Key Features
- Automation workflow: Sync PayPal & Stripe tracking to get funds from 1 - 3 days
- Free store reviews with PayPal standards: help reduce disputes and chargebacks
- Sync digital orders, Store Pickup orders, mapping with PayPal-supported couriers
- Sync tracking for orders from Facebook and Instagram sales channel to PayPal
- Manage PayPal sync from multiple stores in one place with one subcription
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating AE: Order Editing & Upsell5/5 Synctrack PayPal Tracking Sync5/5 | ||
| Reviews | 184 | 423 |
Reviews AE: Order Editing & Upsell184 Synctrack PayPal Tracking Sync423 | ||
| Core Functionality | Self-service order editing & post-purchase upsells | Automated PayPal & Stripe tracking sync |
Core Functionality AE: Order Editing & UpsellSelf-service order editing & post-purchase upsells Synctrack PayPal Tracking SyncAutomated PayPal & Stripe tracking sync | ||
| Target Merchant | Merchants seeking to improve post-purchase customer experience and reduce support tickets | Merchants heavily reliant on PayPal & Stripe, selling across multiple channels |
Target Merchant AE: Order Editing & UpsellMerchants seeking to improve post-purchase customer experience and reduce support tickets Synctrack PayPal Tracking SyncMerchants heavily reliant on PayPal & Stripe, selling across multiple channels | ||
| Key Benefit | Reduced cancellations, increased AOV, smoother customer experience | Faster fund disbursement, reduced PayPal disputes, increased trust with PayPal |
Key Benefit AE: Order Editing & UpsellReduced cancellations, increased AOV, smoother customer experience Synctrack PayPal Tracking SyncFaster fund disbursement, reduced PayPal disputes, increased trust with PayPal | ||
| Integration | Shopify Flow, 3PL | PayPal, Stripe, Facebook & Instagram sales channels |
Integration AE: Order Editing & UpsellShopify Flow, 3PL Synctrack PayPal Tracking SyncPayPal, Stripe, Facebook & Instagram sales channels | ||
| Self-Service | Offers customer self-service order editing. | Provides automated tracking, minimizing merchant intervention. |
Self-Service AE: Order Editing & UpsellOffers customer self-service order editing. Synctrack PayPal Tracking SyncProvides automated tracking, minimizing merchant intervention. | ||
| Pricing Model Focus | Likely tiered based on order volume or feature set. | Subscription-based model. |
Pricing Model Focus AE: Order Editing & UpsellLikely tiered based on order volume or feature set. Synctrack PayPal Tracking SyncSubscription-based model. | ||
Our Verdict
The choice between AE: Order Editing & Upsell and Synctrack PayPal Tracking Sync depends entirely on a merchant's specific needs. If the primary goal is to enhance the post-purchase customer experience, reduce cancellations, and explore upsell opportunities, AE: Order Editing & Upsell is the clear winner. Its self-service editing features and integration with Shopify Flow offer significant advantages in customer satisfaction and operational efficiency.
However, for merchants prioritizing fast and reliable payment processing through PayPal and Stripe, especially those selling on multiple platforms and concerned about payment holds and disputes, Synctrack PayPal Tracking Sync is the more appropriate solution. Its focus on automated tracking synchronization and dispute prevention directly addresses critical financial and operational challenges related to online payments. A merchant could even use both if they see value in both post-purchase experience improvement *and* payment processing optimization.
Common Questions
Which app is easier to set up and use?
While both apps aim for ease of use, Synctrack likely has a simpler initial setup focused solely on connecting to PayPal and Stripe. AE: Order Editing & Upsell requires more configuration related to address validation, email customization, and potentially setting up upsell offers.
Does AE: Order Editing & Upsell protect against fraudulent order edits?
The app description mentions address validation, suggesting some level of protection. Further research into its specific fraud prevention features would be needed for a definitive answer, such as rate limits on edits, CAPTCHA protection, etc. However, Synctrack does not directly prevent fraud.
Can Synctrack help with international shipping?
Yes, by ensuring tracking information is accurately synced with PayPal for international orders, Synctrack can help prevent disputes and ensure faster release of funds, regardless of shipping destination.
If I use a third-party order fulfillment service, which app is more beneficial?
AE: Order Editing & Upsell's 3PL integration might provide some benefit in terms of reflecting order changes in the fulfillment system. Synctrack is useful so long as the tracking number from the 3PL can be transmitted to PayPal & Stripe through Synctrack.
Which app is more likely to directly increase my store's revenue?
AE: Order Editing & Upsell has a higher chance of directly increasing revenue through post-purchase upsells and reduced cancellations. Synctrack indirectly increases revenue by preventing payment disputes and facilitating faster access to funds.
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