AE: Order Editing & Upsell vs Track123 Order Trackingfor Shopify (2026)
AE: Order Editing & Upsell and Track123 Order Tracking both address post-purchase customer experience, but target different aspects. AE: Order Editing & Upsell focuses on empowering customers to modify their orders directly, reducing cancellations and improving AOV through upsells. It's positioned as a tool for retaining revenue and saving time on support tickets. Track123 Order Tracking, on the other hand, centers around shipment visibility and communication, aiming to decrease "Where Is My Order" (WISMO) inquiries and boost customer loyalty through branded tracking experiences. AE: Order Editing & Upsell's strength lies in its order modification capabilities, while Track123 shines in providing comprehensive shipment tracking and post-purchase engagement features, like product recommendations and branded emails. AE is more suited for merchants facing order modification requests, while Track123 is better for those looking to improve shipping transparency and reduce WISMO tickets. While both integrate with other platforms, the integration focus differs, with AE highlighting Shopify Flow for automation and Track123 focusing on Klaviyo and PayPal for wider ecosystem connection.
At a Glance
AE: Order Editing & Upsell
184 reviews
Track123 Order Tracking
1,164 reviews
Detailed Overview
AE: Order Editing & Upsell
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Key Features
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
Track123 Order Tracking
Track123 creates interactive map-based tracking pages that reduce WISMO tickets and drive more sales
Key Features
- Sync real-time order updates and send automated emails to reduce WISMO tickets.
- Recommend products and show estimated delivery dates to increase store sales.
- Enable dropshipping mode to hide all China info for dropshipping stores.
- Access shipment analytics for deeper insights and data-driven decisions.
- Auto-sync tracking to PayPal and integrate seamlessly with Klaviyo and more.
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating AE: Order Editing & Upsell5/5 Track123 Order Tracking4.9/5 | ||
| Reviews | 184 | 1164 |
Reviews AE: Order Editing & Upsell184 Track123 Order Tracking1164 | ||
| Core Functionality | Self-service Order Editing & Upselling | Order Tracking & Customer Engagement |
Core Functionality AE: Order Editing & UpsellSelf-service Order Editing & Upselling Track123 Order TrackingOrder Tracking & Customer Engagement | ||
| Key Benefit | Reduce cancellations, increase AOV | Reduce WISMO tickets, drive repeat sales |
Key Benefit AE: Order Editing & UpsellReduce cancellations, increase AOV Track123 Order TrackingReduce WISMO tickets, drive repeat sales | ||
| Target Merchant | Merchants with frequent order modification requests | Merchants with high shipping volume and WISMO inquiries |
Target Merchant AE: Order Editing & UpsellMerchants with frequent order modification requests Track123 Order TrackingMerchants with high shipping volume and WISMO inquiries | ||
| Ease of Use | Implied Easy: Self-Serve focused | Stated Easy: No-code interface |
Ease of Use AE: Order Editing & UpsellImplied Easy: Self-Serve focused Track123 Order TrackingStated Easy: No-code interface | ||
| Address Validation | Google-powered | Not Available |
Address Validation AE: Order Editing & UpsellGoogle-powered Track123 Order TrackingNot Available | ||
| Upselling | Post-Purchase Upsell Offers | AI-Powered Product Recommendations |
Upselling AE: Order Editing & UpsellPost-Purchase Upsell Offers Track123 Order TrackingAI-Powered Product Recommendations | ||
| Integrations | Shopify Flow, 3PL | Klaviyo, PayPal |
Integrations AE: Order Editing & UpsellShopify Flow, 3PL Track123 Order TrackingKlaviyo, PayPal | ||
| Customer Accounts Compatibility | Legacy & New Shopify Customer Accounts | Not explicitly stated |
Customer Accounts Compatibility AE: Order Editing & UpsellLegacy & New Shopify Customer Accounts Track123 Order TrackingNot explicitly stated | ||
- Conversion Audit
- Speed Audit
- SEO Audit
Conversion Audit
Our Verdict
For merchants struggling with frequent order change requests and aiming to boost AOV, AE: Order Editing & Upsell is the superior choice. Its self-service editing capabilities can significantly reduce support burden and improve customer satisfaction regarding order modifications. Track123 Order Tracking is the better option for businesses prioritizing transparent shipping information and proactive customer communication regarding order status. It's particularly beneficial for dropshipping stores needing to mask China-related information.
Ultimately, the choice depends on the specific pain points. If cancellations and modification requests are a major concern, AE wins. If shipping-related inquiries dominate support tickets, Track123 is the more appropriate solution.
Common Questions
Which app is better for reducing customer support tickets?
Both apps aim to reduce support tickets, but in different areas. AE: Order Editing & Upsell reduces tickets related to order modifications, while Track123 reduces tickets related to order tracking and shipment status.
Does AE: Order Editing & Upsell offer order tracking features?
While AE allows order editing after purchase, it doesn't explicitly advertise core order tracking features like those offered by Track123.
Which app is easier to set up?
Track123 explicitly states a 'no-code interface,' implying easier setup, but AE could also be fairly straightforward to configure due to its narrower focus.
Does Track123 integrate with shipping carriers?
The description states it 'centralize[s] multi-carrier shipments,' implying integration with various shipping carriers for real-time updates.
Which app is better for increasing sales?
Both apps contribute to increased sales. AE increases AOV with post-purchase upsells. Track123 helps reduce churn due to shipping anxieties and increases sales via personalized product recommendations and clear delivery estimates.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store