AE: Order Editing & Upsell and TrackingMore Order Tracking are both Shopify apps that improve the post-purchase experience, but they address fundamentally different problems. AE focuses on empowering customers to self-manage their orders, reducing cancellations and support tickets through features like order editing, address validation, and post-purchase upsells. It caters to merchants who want to give customers more control and improve order accuracy before fulfillment. TrackingMore, on the other hand, centers around order tracking and delivery management, aiming to decrease 'Where is my order?' (WISMO) inquiries and build trust through branded tracking pages, automated notifications, and pre-purchase estimated delivery dates. While both apps offer features that can indirectly increase average order value through upsells, their core functionalities are distinct. AE is about pre-fulfillment order management and customer empowerment, whereas TrackingMore is about post-fulfillment transparency and proactive communication. The choice between them depends entirely on whether a merchant's biggest pain point lies in order accuracy and self-service or in shipping visibility and customer support related to delivery.
184 reviews
340 reviews
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Deploy branded order tracking to reduce WISMO calls, build customer trust and drive more revenue.
| Rating | 5/5 | 4.9/5 |
Rating AE: Order Editing & Upsell5/5 TrackingMore Order Tracking4.9/5 | ||
| Reviews | 184 | 340 |
Reviews AE: Order Editing & Upsell184 TrackingMore Order Tracking340 | ||
| Core Functionality | Self-service order editing & upsells | Order tracking & delivery management |
Core Functionality AE: Order Editing & UpsellSelf-service order editing & upsells TrackingMore Order TrackingOrder tracking & delivery management | ||
| Problem Solved | Order cancellations, incorrect addresses, support tickets (pre-fulfillment) | WISMO inquiries, lack of shipping transparency (post-fulfillment) |
Problem Solved AE: Order Editing & UpsellOrder cancellations, incorrect addresses, support tickets (pre-fulfillment) TrackingMore Order TrackingWISMO inquiries, lack of shipping transparency (post-fulfillment) | ||
| Upsell Approach | Post-purchase upsell offers during order edit | Product recommendations & upsells on tracking pages, pre-sales EDD |
Upsell Approach AE: Order Editing & UpsellPost-purchase upsell offers during order edit TrackingMore Order TrackingProduct recommendations & upsells on tracking pages, pre-sales EDD | ||
| Integration | Shopify Flow, 3PL | Automatic PayPal sync |
Integration AE: Order Editing & UpsellShopify Flow, 3PL TrackingMore Order TrackingAutomatic PayPal sync | ||
| Target Merchant | Merchants seeking to reduce pre-fulfillment errors and increase customer control | Merchants with high shipping volume seeking to improve delivery communication and reduce support inquiries |
Target Merchant AE: Order Editing & UpsellMerchants seeking to reduce pre-fulfillment errors and increase customer control TrackingMore Order TrackingMerchants with high shipping volume seeking to improve delivery communication and reduce support inquiries | ||
| Ease of Use Focus | Customer self-service simplicity | Branded tracking page creation and automation |
Ease of Use Focus AE: Order Editing & UpsellCustomer self-service simplicity TrackingMore Order TrackingBranded tracking page creation and automation | ||
| Value Proposition | Reduced costs via fewer cancellations & support requests, increased AOV | Improved customer satisfaction, reduced support workload, increased conversions |
Value Proposition AE: Order Editing & UpsellReduced costs via fewer cancellations & support requests, increased AOV TrackingMore Order TrackingImproved customer satisfaction, reduced support workload, increased conversions | ||
For merchants struggling with order inaccuracies, frequent cancellations due to address errors, or high volumes of 'change my order' requests, AE: Order Editing & Upsell is the clear choice. Its focus on pre-fulfillment order management and customer empowerment addresses these pain points directly. The integration with Shopify Flow further enhances its value for automation.
However, if a merchant's primary concern is managing customer expectations around shipping, reducing WISMO inquiries, and building trust through transparent delivery updates, TrackingMore Order Tracking is the better option. Its branded tracking pages, automated notifications, and analytics provide a comprehensive solution for post-purchase delivery management. It's particularly valuable for dropshippers who need to hide Chinese origins.
Both apps can reduce support tickets, but in different ways. AE reduces tickets related to order changes and address corrections. TrackingMore reduces tickets related to order status inquiries (WISMO). The best choice depends on the primary reason for support requests.
Yes, AE: Order Editing & Upsell offers a Google-powered address validation service during the order edit process to ensure customers enter the correct address.
TrackingMore Order Tracking is explicitly suited for dropshippers, offering a feature to hide Chinese origin details and thus maintaining brand integrity.
Yes, both apps offer capabilities for post-purchase upsells. AE: Order Editing & Upsell provides upsells during the order edit process. TrackingMore Order Tracking includes an intelligent upsell system on tracking pages and uses pre-sales EDD to increase conversions.
AE: Order Editing & Upsell mentions integration with Shopify Flow and 3PL services. TrackingMore highlights automatic PayPal sync. Without further details on the 3PL integrations, it's difficult to definitively say which app offers 'more' integrations, but AE's integrations appear broader in scope.
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