ARCS Support Ticketing System vs Relocate+ Order Editorfor Shopify (2026)
ARCS Support Ticketing System and Relocate+ Order Editor are both positioned within the 'Helpdesk' category on the Shopify App Store. However, they address drastically different aspects of customer support. ARCS aims to be a comprehensive ticketing system for handling customer inquiries, but its extremely low rating (1/5) based on only one review raises significant concerns about its reliability and usability. Relocate+ Order Editor, on the other hand, focuses on empowering customers to self-manage order modifications, such as address changes, product adjustments, and cancellations, thereby reducing the support burden on merchants. Its high rating (5/5) from a relatively substantial number of reviews (31) suggests a positive user experience and effective functionality. Relocate+ is designed to improve customer satisfaction by providing convenient order editing options directly within the order confirmation and status pages, and store accounts.
At a Glance
ARCS Support Ticketing System
1 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 1/5 | 5/5 |
Rating ARCS Support Ticketing System1/5 Relocate+ Order Editor5/5 | ||
| Reviews | 1 | 31 |
Reviews ARCS Support Ticketing System1 Relocate+ Order Editor31 | ||
| Primary Function | Support Ticketing System | Self-Serve Order Editing |
Primary Function ARCS Support Ticketing SystemSupport Ticketing System Relocate+ Order EditorSelf-Serve Order Editing | ||
| Target Merchant | Merchants needing general support ticketing (assumed) | Merchants wanting to reduce support inquiries through self-service order editing |
Target Merchant ARCS Support Ticketing SystemMerchants needing general support ticketing (assumed) Relocate+ Order EditorMerchants wanting to reduce support inquiries through self-service order editing | ||
| Key Feature Differentiation | Unknown | Rule-based order editing, variant editing, integration with platforms like ShipStation and Recharge |
Key Feature Differentiation ARCS Support Ticketing SystemUnknown Relocate+ Order EditorRule-based order editing, variant editing, integration with platforms like ShipStation and Recharge | ||
| Value Proposition | Potentially improved support efficiency (unclear) | Reduced support tickets, increased customer satisfaction, reduced returns |
Value Proposition ARCS Support Ticketing SystemPotentially improved support efficiency (unclear) Relocate+ Order EditorReduced support tickets, increased customer satisfaction, reduced returns | ||
| Ease of Use (Implied) | Unknown; likely low given rating | Potentially high, based on positive reviews and focus on user experience |
Ease of Use (Implied) ARCS Support Ticketing SystemUnknown; likely low given rating Relocate+ Order EditorPotentially high, based on positive reviews and focus on user experience | ||
| Time Savings Potential | Potentially high, depends on implementation | High, due to automated self-service order changes |
Time Savings Potential ARCS Support Ticketing SystemPotentially high, depends on implementation Relocate+ Order EditorHigh, due to automated self-service order changes | ||
Our Verdict
Based on the available data, Relocate+ Order Editor is the significantly stronger option for Shopify merchants in 2026. Its excellent rating and positive review count indicate a reliable and valuable app. Its focus on empowering customers to self-manage their orders is a proactive approach to reducing support inquiries and improving customer satisfaction. It is suited for merchants who frequently receive requests to change shipping addresses, product variants, or cancel orders. ARCS Support Ticketing System, with its extremely low rating and single review, is a significantly riskier choice. While a support ticketing system can be valuable, the lack of positive feedback makes it difficult to recommend without further information or substantial improvements to the app.
Common Questions
Which app is better for reducing customer support tickets?
Relocate+ Order Editor is specifically designed to reduce customer support tickets by allowing customers to self-manage order changes. ARCS Support Ticketing System, in contrast, is a system for managing the support tickets that *do* come in.
Which app has better user reviews?
Relocate+ Order Editor has significantly better user reviews, boasting a 5/5 rating based on 31 reviews compared to ARCS Support Ticketing System's 1/5 rating from a single review.
Which app offers self-service options for customers?
Relocate+ Order Editor provides self-service options for customers to edit their orders, while ARCS Support Ticketing System focuses on internal support processes and does not inherently offer self-service capabilities.
Does ARCS Support Ticketing System integrate with other platforms?
The provided data does not mention any integrations for ARCS Support Ticketing System. Relocate+ Order Editor integrates with ShipStation and Recharge.
Which app is more appropriate for handling general customer inquiries?
ARCS Support Ticketing System is *intended* to handle general customer inquiries, but its poor rating makes it difficult to recommend. A better alternative would likely be found outside of these two options. Relocate+ Order Editor is designed for *order-related* inquiries.
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