BestChat: AI Chatbot+Live Chat vs GetResponsefor Shopify (2026)
BestChat: AI Chatbot+Live Chat positions itself as a dedicated customer support and engagement solution, leveraging AI-powered chatbots and live chat for 24/7 assistance, aiming to enhance sales and customer satisfaction. Its focus is on automating customer interactions, freeing up support agents, and providing real-time Shopify integration. In contrast, GetResponse is an all-in-one marketing platform focused on attracting, converting, and retaining customers through various channels, including email, SMS, and push notifications, enhanced by AI-driven personalization. While both apps fall under the broader "Marketing - Other" category, their core functionalities differ significantly: BestChat prioritizes immediate customer support through chat, while GetResponse emphasizes broader marketing automation and campaign management. BestChat aims at reducing the cost and improving the speed of customer support. GetResponse aims at building complex, multichannel automated marketing experiences.
At a Glance
BestChat: AI Chatbot+Live Chat
145 reviews
GetResponse
2 reviews
Detailed Overview
BestChat: AI Chatbot+Live Chat
Boost Your Business with Advanced AI Chatbot & Live Chat
Key Features
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Real-time Shopify integration boosts live chat and eCommerce efficiency.
GetResponse
Maximize revenue with advanced email & marketing automation, and personalized shopping experiences.
Key Features
- Predict shopping behavior and upsell effortlessly with our AI recommendations
- Win back abandoned carts with automated and personalized messages
- Easily connect your shop, manage promo codes, and send transactional emails
- Enhance your campaigns with AI-powered messages, landing pages, and more
- Engage your audience across multiple channels: email, SMS, Push, and popups
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating BestChat: AI Chatbot+Live Chat0/5 GetResponse5/5 | ||
| Reviews | 145 | 2 |
Reviews BestChat: AI Chatbot+Live Chat145 GetResponse2 | ||
| Core Functionality | AI Chatbot & Live Chat Customer Support | All-in-One Marketing Automation |
Core Functionality BestChat: AI Chatbot+Live ChatAI Chatbot & Live Chat Customer Support GetResponseAll-in-One Marketing Automation | ||
| AI Focus | Intelligent Chatbot, AI-Driven Insights | AI Recommendations, AI-Powered Content |
AI Focus BestChat: AI Chatbot+Live ChatIntelligent Chatbot, AI-Driven Insights GetResponseAI Recommendations, AI-Powered Content | ||
| Channels | Live Chat | Email, SMS, Push Notifications, Popups |
Channels BestChat: AI Chatbot+Live ChatLive Chat GetResponseEmail, SMS, Push Notifications, Popups | ||
| Target Merchant | Businesses needing 24/7 customer support automation | Businesses focused on comprehensive marketing automation |
Target Merchant BestChat: AI Chatbot+Live ChatBusinesses needing 24/7 customer support automation GetResponseBusinesses focused on comprehensive marketing automation | ||
| Value Proposition | Improved customer satisfaction and sales through instant support | Increased conversions and revenue through multi-channel marketing |
Value Proposition BestChat: AI Chatbot+Live ChatImproved customer satisfaction and sales through instant support GetResponseIncreased conversions and revenue through multi-channel marketing | ||
| Abandoned Cart | Not mentioned | Automated personalized messages |
Abandoned Cart BestChat: AI Chatbot+Live ChatNot mentioned GetResponseAutomated personalized messages | ||
Our Verdict
GetResponse seems to be a better overall bet for merchants aiming to build a full-funnel marketing strategy with email, SMS, and other channels. Its high rating and the inclusion of abandoned cart recovery suggest strong performance. However, the very low rating of BestChat is a red flag, despite the higher review volume. BestChat may be a valuable plugin for merchants needing only customer support and already having a marketing automation strategy in place, but the rating requires serious due diligence. Assuming the BestChat issues are resolved and are more aligned with other products on the market, it would be a better fit for merchants that primarily seek a dedicated customer support solution. If a merchant has limited marketing expertise and budget but needs to improve their top-of-funnel with marketing automation, GetResponse is the safer bet.
Common Questions
Which app offers better customer support capabilities?
BestChat is specifically designed for customer support, offering 24/7 AI assistance and live chat features. GetResponse focuses more on overall marketing automation.
Which app is better for increasing sales?
Both aim to increase sales, but BestChat focuses on immediate sales through customer support, while GetResponse focuses on long-term sales through marketing automation and personalized experiences. Based on the ratings, GetResponse may be more effective as of 2026.
Which app is easier to use?
The descriptions suggest GetResponse offers user-friendly tools, but ease of use depends on the merchant's specific needs and technical expertise. We have no indication of BestChat's ease of use.
Which app is better for personalized marketing?
GetResponse highlights personalized shopping experiences and AI-powered messaging. BestChat AI focuses on chatbot learning.
Which app provides better data analysis?
BestChat mentions AI-driven insights, while GetResponse details predicted behavior and upsell, implying both offer valuable data analysis, but for different purposes. BestChat gives insights into support data, GetResponse gives insights into marketing data.
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