BL External Links Button vs Chaty: WhatsApp & Chat buttonsfor Shopify (2026)
BL External Links Button and Chaty: WhatsApp & Chat buttons, both aiming to enhance user experience through design elements, serve fundamentally different purposes. BL External Links Button (assuming based on its name) likely allows merchants to easily add external links within their Shopify store's interface, providing access to resources or platforms outside the primary website. Chaty, on the other hand, functions as a comprehensive customer communication tool, offering multiple chat options to facilitate real-time engagement and support. While both exist within the 'Design elements' and 'Badges and icons' categories, their core functionalities address distinct aspects of e-commerce management: off-site redirection versus direct customer interaction.
At a Glance
BL External Links Button
9 reviews
Chaty: WhatsApp & Chat buttons
182 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating BL External Links Button5/5 Chaty: WhatsApp & Chat buttons5/5 | ||
| Reviews | 9 | 182 |
Reviews BL External Links Button9 Chaty: WhatsApp & Chat buttons182 | ||
| Core Function | External Link Buttons | Multi-Channel Chat Widget |
Core Function BL External Links ButtonExternal Link Buttons Chaty: WhatsApp & Chat buttonsMulti-Channel Chat Widget | ||
| Communication Channels | N/A | WhatsApp, Facebook Messenger, SMS, Email, Viber, Phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin |
Communication Channels BL External Links ButtonN/A Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, SMS, Email, Viber, Phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin | ||
| Target Merchant | Merchants needing to link to external resources or sites | Merchants prioritizing customer engagement and support |
Target Merchant BL External Links ButtonMerchants needing to link to external resources or sites Chaty: WhatsApp & Chat buttonsMerchants prioritizing customer engagement and support | ||
| Customization | Likely limited to basic link styling (assumption based on name) | Extensive: Font, Color, Position, Icons, Preset Messages |
Customization BL External Links ButtonLikely limited to basic link styling (assumption based on name) Chaty: WhatsApp & Chat buttonsExtensive: Font, Color, Position, Icons, Preset Messages | ||
| Tracking & Analytics | Likely basic or none (assumption based on name) | Google Analytics Integration |
Tracking & Analytics BL External Links ButtonLikely basic or none (assumption based on name) Chaty: WhatsApp & Chat buttonsGoogle Analytics Integration | ||
| Value Proposition | Simplified external linking | Increased conversions, lead generation, improved support |
Value Proposition BL External Links ButtonSimplified external linking Chaty: WhatsApp & Chat buttonsIncreased conversions, lead generation, improved support | ||
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Conversion Audit
Our Verdict
Chaty: WhatsApp & Chat buttons, with its significantly higher review count and feature set, appears to be the stronger choice for most merchants seeking to proactively engage with customers and provide immediate support through various messaging platforms. Its comprehensive suite of communication channels and customization options offers a powerful tool for enhancing customer satisfaction and driving sales. BL External Links Button, based on limited information, is likely suitable only for merchants with a very specific need to easily add external links and aren't prioritizing interactive customer service.
Common Questions
Which app is better for providing real-time customer support?
Chaty: WhatsApp & Chat buttons is significantly better for real-time customer support due to its integration with multiple chat platforms and extensive customization options.
Does BL External Links Button offer chat functionality?
Based on the provided information and its name, BL External Links Button does not appear to offer chat functionality. It primarily focuses on creating external links.
Is it easier to integrate Chaty into a Shopify store?
Given the broader feature set and active development implied by the high review count (182 vs. 9), Chaty likely offers a smoother and more intuitive integration process, although both presumably integrate via standard Shopify app installation.
Which app is more focused on design elements?
Both apps fall under the 'Design elements' category, but Chaty provides broader customization of the widget appearance (font, color, position, icons) in comparison to the likely functionality of BL External Links Button.
Does BL External Links Button provide analytics?
The information does not indicate that BL External Links Button provides any analytics. Chaty, on the other hand, integrates with Google Analytics.
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