Buy Box: Product Page Blocks vs Chaty: WhatsApp & Chat buttonsfor Shopify (2026)
Buy Box: Product Page Blocks and Chaty: WhatsApp & Chat buttons, while both falling under Shopify's 'Design elements' and 'Badges and icons' categories, address vastly different needs. Buy Box targets merchants struggling with conversion rates on their product pages by providing a suite of visual elements like trust badges, low stock counters, and social proof, all customizable within the theme editor. Chaty, on the other hand, focuses on enhancing customer communication by offering a multi-channel chat widget with options for WhatsApp, Facebook Messenger, and various other messaging platforms. Buy Box is positioned as a solution for improving the visual appeal and persuasive elements on product pages, aiming to directly increase sales through optimized design. Chaty, however, emphasizes customer engagement and support, allowing merchants to connect with customers through their preferred communication channels, indirectly influencing sales and customer loyalty. While both apps boast a 5/5 rating, Chaty has a significantly higher number of reviews (182) compared to Buy Box (55), suggesting wider adoption or longer market presence.
At a Glance
Buy Box: Product Page Blocks
55 reviews
Chaty: WhatsApp & Chat buttons
182 reviews
Detailed Overview
Buy Box: Product Page Blocks
Social Proof, Trust Badges, Low Stock Counter, Copy Discounts, etc. to boost your Conversion Rate.
Key Features
- Build trust and increase conversion with proven product blocks from top brands.
- Seamless integration with 2.0 themes in the theme editor for effortless setup.
- Social Proof, Trust Badges, Low Stock Counter, Price Tags, Copy Discounts, etc.
- Lightning-fast blocks with zero impact on loading speed and store performance.
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Buy Box: Product Page Blocks5/5 Chaty: WhatsApp & Chat buttons5/5 | ||
| Reviews | 55 | 182 |
Reviews Buy Box: Product Page Blocks55 Chaty: WhatsApp & Chat buttons182 | ||
| Primary Goal | Boost Product Page Conversion | Enhance Customer Communication |
Primary Goal Buy Box: Product Page BlocksBoost Product Page Conversion Chaty: WhatsApp & Chat buttonsEnhance Customer Communication | ||
| Key Feature | Product Page Blocks (trust badges, etc.) | Multi-Channel Chat Widget (WhatsApp, Messenger, etc.) |
Key Feature Buy Box: Product Page BlocksProduct Page Blocks (trust badges, etc.) Chaty: WhatsApp & Chat buttonsMulti-Channel Chat Widget (WhatsApp, Messenger, etc.) | ||
| Target Merchant | Merchants with low product page conversion rates | Merchants prioritizing customer support and engagement |
Target Merchant Buy Box: Product Page BlocksMerchants with low product page conversion rates Chaty: WhatsApp & Chat buttonsMerchants prioritizing customer support and engagement | ||
| Ease of Use | Seamless integration with 2.0 themes | Customizable chat widget |
Ease of Use Buy Box: Product Page BlocksSeamless integration with 2.0 themes Chaty: WhatsApp & Chat buttonsCustomizable chat widget | ||
| Value Proposition | Improve product page aesthetics and persuasion | Provide convenient and accessible customer support |
Value Proposition Buy Box: Product Page BlocksImprove product page aesthetics and persuasion Chaty: WhatsApp & Chat buttonsProvide convenient and accessible customer support | ||
| Integration Focus | Shopify Theme Editor | Multiple Chat Platforms |
Integration Focus Buy Box: Product Page BlocksShopify Theme Editor Chaty: WhatsApp & Chat buttonsMultiple Chat Platforms | ||
Our Verdict
The choice between Buy Box and Chaty depends entirely on the merchant's priorities. If the primary concern is low conversion rates on product pages and a need for visual enhancements, Buy Box: Product Page Blocks is the clear choice. It offers a streamlined solution for adding persuasive elements directly to the product page without developer involvement.
However, if the merchant's focus is on improving customer support and engagement by offering multiple communication channels, Chaty: WhatsApp & Chat buttons is the more suitable option. Chaty enables customers to reach out via their preferred platform, potentially leading to increased customer satisfaction and sales through direct interaction. Merchants prioritizing support and accessibility will find Chaty more valuable, while those focused on visual optimization and persuasion will lean towards Buy Box.
Common Questions
Does Buy Box replace the need for a developer?
Buy Box aims to reduce the need for custom development by providing pre-built, customizable product blocks. However, complex customization might still require developer assistance.
Can Chaty track the performance of different chat channels?
Chaty provides analytics and tracking via Google Analytics, enabling merchants to understand which chat channels are most effective.
Which app is better for increasing mobile conversions?
Both apps can contribute. Buy Box improves the product page experience on mobile, while Chaty offers a convenient way for mobile users to contact support.
Can I use both Buy Box and Chaty on my Shopify store?
Yes, both apps can be used together as they address different aspects of the customer journey – product page optimization and customer communication.
Does Buy Box slow down my website?
Buy Box claims to have lightning-fast blocks with zero impact on loading speed and store performance.
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