CB: Social Media Inbox+Support vs DC WhatsApp Marketing+Helpdeskfor Shopify (2026)
CB: Social Media Inbox+Support and DC WhatsApp Marketing+Helpdesk both aim to improve customer communication for Shopify merchants in 2026, but they approach the problem from different angles. CB: Social Media Inbox+Support, with a perfect rating but only 5 reviews, suggests a potentially focused and excellent initial experience, though its limited review count provides less overall confidence. DC WhatsApp Marketing+Helpdesk positions itself as a more comprehensive solution leveraging WhatsApp as a core channel, offering automation, marketing broadcasts, and an AI-powered omnichannel helpdesk. DC WhatsApp Marketing+Helpdesk appears to be targeting merchants who want to heavily utilize WhatsApp for both marketing and customer support, offering features like automated cart recovery, order confirmations, and product catalog integration within WhatsApp. Its omnichannel helpdesk capabilities, encompassing Instagram, Facebook, Email, and Live Chat, are designed for merchants needing a centralized solution for all customer interactions. The sheer volume of reviews for DC WhatsApp Marketing+Helpdesk suggests a more mature product with broader adoption, which can be a significant factor for merchants seeking a well-established solution.
At a Glance
CB: Social Media Inbox+Support
5 reviews
DC WhatsApp Marketing+Helpdesk
175 reviews
Detailed Overview
DC WhatsApp Marketing+Helpdesk
Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
Key Features
- Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
- Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
- Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
- Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
- Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating CB: Social Media Inbox+Support5/5 DC WhatsApp Marketing+Helpdesk4.9/5 | ||
| Reviews | 5 | 175 |
Reviews CB: Social Media Inbox+Support5 DC WhatsApp Marketing+Helpdesk175 | ||
| Primary Channel | Unspecified (Implied: Broad Social Media) | WhatsApp (with Green Tick Verification) |
Primary Channel CB: Social Media Inbox+SupportUnspecified (Implied: Broad Social Media) DC WhatsApp Marketing+HelpdeskWhatsApp (with Green Tick Verification) | ||
| Marketing Automation | Not Specified | WhatsApp broadcasts, cart recovery, order confirmations, back in stock alerts |
Marketing Automation CB: Social Media Inbox+SupportNot Specified DC WhatsApp Marketing+HelpdeskWhatsApp broadcasts, cart recovery, order confirmations, back in stock alerts | ||
| AI-Powered Features | Not Specified | AI Assist, Chatbot |
AI-Powered Features CB: Social Media Inbox+SupportNot Specified DC WhatsApp Marketing+HelpdeskAI Assist, Chatbot | ||
| Omnichannel Support | Implied (Social Media Focused) | WhatsApp, Instagram, Facebook, Email, Live Chat |
Omnichannel Support CB: Social Media Inbox+SupportImplied (Social Media Focused) DC WhatsApp Marketing+HelpdeskWhatsApp, Instagram, Facebook, Email, Live Chat | ||
| Target Merchant | Smaller merchants starting with social media support | Merchants heavily leveraging WhatsApp for marketing and needing a centralized omnichannel solution |
Target Merchant CB: Social Media Inbox+SupportSmaller merchants starting with social media support DC WhatsApp Marketing+HelpdeskMerchants heavily leveraging WhatsApp for marketing and needing a centralized omnichannel solution | ||
| Value Proposition | Potentially simple social media management (based on name) | Comprehensive WhatsApp marketing and support automation, leading to increased sales and improved customer service |
Value Proposition CB: Social Media Inbox+SupportPotentially simple social media management (based on name) DC WhatsApp Marketing+HelpdeskComprehensive WhatsApp marketing and support automation, leading to increased sales and improved customer service | ||
Our Verdict
DC WhatsApp Marketing+Helpdesk is generally the stronger recommendation for most Shopify merchants in 2026. The higher review count and specific feature set, including WhatsApp marketing automation and omnichannel support, suggest a more robust and comprehensive solution. Its integration with WhatsApp, a dominant messaging platform, provides a direct channel for customer engagement and sales.
However, CB: Social Media Inbox+Support could be a viable option for very small businesses or startups primarily focused on social media customer service and who need a simple, potentially less expensive solution. The perfect rating, although based on a limited sample, indicates a positive initial user experience. Ultimately, the choice depends on the merchant's specific needs, budget, and reliance on different communication channels.
Common Questions
Which app is better for WhatsApp marketing automation?
DC WhatsApp Marketing+Helpdesk is explicitly designed for WhatsApp marketing automation, offering features like segmented broadcasts, cart recovery, and product catalog integration. CB: Social Media Inbox+Support does not mention WhatsApp marketing capabilities.
Does CB: Social Media Inbox+Support offer AI-powered features?
There is no information provided indicating that CB: Social Media Inbox+Support includes AI-powered features. DC WhatsApp Marketing+Helpdesk includes AI Assist and a chatbot.
Which app provides a more comprehensive omnichannel helpdesk?
DC WhatsApp Marketing+Helpdesk offers a more comprehensive omnichannel helpdesk, centralizing conversations from WhatsApp, Instagram, Facebook, Email, and Live Chat. CB: Social Media Inbox+Support appears to focus primarily on social media channels.
What does it mean for DC WhatsApp Marketing+Helpdesk to have a 'Green Tick'?
The 'Green Tick' verification on the WhatsApp Business API indicates that DC WhatsApp Marketing+Helpdesk provides access to the official, verified WhatsApp Business API. This ensures trust and authenticity for customers interacting with the merchant's WhatsApp account.
Is CB: Social Media Inbox+Support easier to use?
While difficult to say definitively, the lack of listed advanced features in CB: Social Media Inbox+Support suggests it might be simpler to set up and use than DC WhatsApp Marketing+Helpdesk, which has more complex automation and omnichannel capabilities. However, ease of use also depends on the UI/UX design of each application.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store