CB: Social Media Inbox+Support vs Live Chat & AI ChatGPT : Orkafor Shopify (2026)

In 2026, Shopify merchants choosing between CB: Social Media Inbox+Support and Live Chat & AI ChatGPT : Orka face a trade-off between social media integration and direct real-time customer engagement. Both apps boast a perfect 5/5 rating, but Orka's substantially higher review count (24 vs. 5) suggests wider adoption and potentially more established reliability within the Shopify ecosystem. CB: Social Media Inbox+Support, although the name implies a broader scope by also offering support features, has significantly fewer reviews, making it difficult to ascertain its actual focus and strengths. Orka positions itself as a live chat solution built for immediate customer interaction, offering features like real-time engagement, easy setup, and mobile responsiveness, aiming to convert website visitors into paying customers. Its emphasis is on direct connection and immediate issue resolution, suitable for stores prioritizing fast, personalized customer service.

In 2026, Shopify merchants choosing between CB: Social Media Inbox+Support and Live Chat & AI ChatGPT : Orka face a trade-off between social media integration and direct real-time customer engagement. Both apps boast a perfect 5/5 rating, but Orka's substantially higher review count (24 vs. 5) suggests wider adoption and potentially more established reliability within the Shopify ecosystem. CB: Social Media Inbox+Support, although the name implies a broader scope by also offering support features, has significantly fewer reviews, making it difficult to ascertain its actual focus and strengths. Orka positions itself as a live chat solution built for immediate customer interaction, offering features like real-time engagement, easy setup, and mobile responsiveness, aiming to convert website visitors into paying customers. Its emphasis is on direct connection and immediate issue resolution, suitable for stores prioritizing fast, personalized customer service.