Chargeback Specialist vs Fraud Falcon ‑ Block & Preventfor Shopify (2026)
Chargeback Specialist and Fraud Falcon ‑ Block & Prevent both aim to reduce revenue loss from fraud and chargebacks on Shopify, but they approach the problem from fundamentally different angles. Chargeback Specialist focuses on *recovering* revenue after a chargeback has occurred, leveraging AI and human review to build compelling dispute responses. It's positioned as a solution for fast-growing, high-volume stores dealing with existing chargeback issues. Fraud Falcon, on the other hand, is a *preventative* tool. It empowers merchants to build custom fraud filters and automatically block or flag potentially fraudulent orders *before* they result in a chargeback. The core difference lies in their reactive vs. proactive approach. Chargeback Specialist is about winning disputes *after* they happen, offering AI-powered dispute management with human oversight for accuracy. Fraud Falcon is about stopping fraudulent orders in their tracks, providing merchants with granular control over fraud rules and automated actions like cancellation and refunds. The ideal choice depends on whether a merchant prefers to focus on dispute resolution or upfront fraud prevention, or both.
At a Glance
Chargeback Specialist
7 reviews
Fraud Falcon ‑ Block & Prevent
6 reviews
Detailed Overview
Chargeback Specialist
Automate Chargebacks and Prevent Fraudulent Disputes with AI + Human Oversight
Key Features
- AI powered dispute responses tailored to your store
- Human reviewed evidence for higher accuracy
- Prevent Chargebacks and Fraud disputes before they happen
- One click Activation. No technical setup required.
Fraud Falcon ‑ Block & Prevent
Build fraud filter rules that auto-block orders. Prevent chargebacks and protect revenue in 2min.
Key Features
- Build fraud rules with conditions like risk level, email type, address mismatch
- Choose actions: cancel orders, auto-refund, restock inventory, or hold review.
- Setup wizard analyzes your store and suggests rules tailored to your business.
- Block risky customers or allowlist trusted ones to skip fraud checks.
- Block suspicious IP addresses and bots, get alerts when rules trigger.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chargeback Specialist5/5 Fraud Falcon ‑ Block & Prevent5/5 | ||
| Reviews | 7 | 6 |
Reviews Chargeback Specialist7 Fraud Falcon ‑ Block & Prevent6 | ||
| Primary Goal | Chargeback Recovery | Fraud Prevention |
Primary Goal Chargeback SpecialistChargeback Recovery Fraud Falcon ‑ Block & PreventFraud Prevention | ||
| Approach | Reactive (Dispute Responses) | Proactive (Fraud Blocking) |
Approach Chargeback SpecialistReactive (Dispute Responses) Fraud Falcon ‑ Block & PreventProactive (Fraud Blocking) | ||
| Technology | AI + Human Review | Rules-Based Filtering |
Technology Chargeback SpecialistAI + Human Review Fraud Falcon ‑ Block & PreventRules-Based Filtering | ||
| Merchant Type | Fast-growing, High-volume | Any store seeking fraud control |
Merchant Type Chargeback SpecialistFast-growing, High-volume Fraud Falcon ‑ Block & PreventAny store seeking fraud control | ||
| Setup | One-Click Activation | Setup Wizard & Custom Rules |
Setup Chargeback SpecialistOne-Click Activation Fraud Falcon ‑ Block & PreventSetup Wizard & Custom Rules | ||
| Key Benefit | Automated, accurate chargeback responses | Customizable fraud filters and blocking actions |
Key Benefit Chargeback SpecialistAutomated, accurate chargeback responses Fraud Falcon ‑ Block & PreventCustomizable fraud filters and blocking actions | ||
| Ease of Use | Likely very easy due to one-click setup | May require more initial setup to configure rules |
Ease of Use Chargeback SpecialistLikely very easy due to one-click setup Fraud Falcon ‑ Block & PreventMay require more initial setup to configure rules | ||
Our Verdict
Chargeback Specialist is best suited for larger eCommerce businesses already experiencing a significant volume of chargebacks and seeking a hands-off, AI-driven solution to recover lost revenue. Its strength lies in automating the dispute process and leveraging human expertise to improve win rates. Fraud Falcon, on the other hand, is a better fit for stores of all sizes looking to actively prevent fraudulent orders and chargebacks from occurring in the first place. Its strength is in providing customizable fraud filters and automated actions, giving merchants greater control over their fraud defenses.
For a store just starting and aiming to prevent issues, Fraud Falcon is recommended. If you're past the prevention stage, dealing with high chargeback volume and seek automation, Chargeback Specialist is a stronger choice. Consider using both for comprehensive fraud protection.
Common Questions
What's the main difference between AI and rules-based systems?
AI learns from data to adapt to new fraud patterns, while rules-based systems rely on predefined conditions set by the merchant.
Which app is easier to set up?
Chargeback Specialist likely offers easier setup with its 'One-Click Activation' compared to Fraud Falcon's setup wizard and custom rule creation.
Which app is better for a small store with limited resources?
Fraud Falcon is likely better for small stores as it allows for proactive, rules-based prevention, potentially saving more time and money upfront.
Can these apps be used together?
Yes, using both apps provides a comprehensive approach: Fraud Falcon prevents issues upfront, and Chargeback Specialist recovers revenue from unavoidable chargebacks.
Which app requires more ongoing maintenance?
Fraud Falcon likely requires more maintenance as merchants need to regularly review and adjust their fraud rules based on evolving fraud tactics.
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