Chargeflow Dispute Chargebacks vs Grapevine Post Purchase Surveyfor Shopify (2026)
Chargeflow Dispute Chargebacks and Grapevine Post Purchase Survey are both Shopify apps within the Operations category, but they serve entirely different purposes. Chargeflow focuses on preventing and recovering chargebacks through AI-powered automation. Its core strength lies in its ability to analyze data, automate dispute evidence submission, and deflect chargebacks before they occur. Chargeflow targets merchants who frequently deal with chargebacks and are looking to minimize losses and time spent on dispute resolution. Grapevine Post Purchase Survey, on the other hand, is a survey platform focused on gathering customer feedback and insights. It offers unlimited survey responses at a fixed price, a key differentiator, allowing merchants to collect large volumes of data. Grapevine excels at providing tools for in-depth customer understanding, enabling data-driven decisions related to marketing and customer experience. It targets merchants seeking to improve customer satisfaction, optimize marketing campaigns, and gain actionable insights from post-purchase data.
At a Glance
Chargeflow Dispute Chargebacks
285 reviews
Grapevine Post Purchase Survey
142 reviews
Detailed Overview
Chargeflow Dispute Chargebacks
Prevent fraud, deflect, and recover chargebacks effortlessly with the AI-powered Chargeback Platform
Key Features
- Automate Recovery: Recover more chargebacks and auto-submit evidence with AI.
- Fraud & Friendly Fraud Prevention: Powered by a network of 15,000 merchants.
- Deflect Chargebacks: With Alerts powered by Visa & Mastercard.
- Increase Win Rates: Data-driven approach maximizes recovery success.
- Centralized Management: Manage chargebacks from one dashboard.
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Chargeflow Dispute Chargebacks4.8/5 Grapevine Post Purchase Survey5/5 | ||
| Reviews | 285 | 142 |
Reviews Chargeflow Dispute Chargebacks285 Grapevine Post Purchase Survey142 | ||
| Core Function | Chargeback Prevention & Recovery | Post-Purchase Surveys & Customer Insights |
Core Function Chargeflow Dispute ChargebacksChargeback Prevention & Recovery Grapevine Post Purchase SurveyPost-Purchase Surveys & Customer Insights | ||
| AI Integration | AI-powered dispute evidence | None mentioned |
AI Integration Chargeflow Dispute ChargebacksAI-powered dispute evidence Grapevine Post Purchase SurveyNone mentioned | ||
| Data Volume | Analyzes millions of data points | Unlimited survey responses |
Data Volume Chargeflow Dispute ChargebacksAnalyzes millions of data points Grapevine Post Purchase SurveyUnlimited survey responses | ||
| Target Merchant | High-volume merchants with chargeback issues | Merchants seeking customer insights and improved CX |
Target Merchant Chargeflow Dispute ChargebacksHigh-volume merchants with chargeback issues Grapevine Post Purchase SurveyMerchants seeking customer insights and improved CX | ||
| Automation | Fully automated chargeback recovery & prevention | Automation via integrations (Shopify Flow, Klaviyo) |
Automation Chargeflow Dispute ChargebacksFully automated chargeback recovery & prevention Grapevine Post Purchase SurveyAutomation via integrations (Shopify Flow, Klaviyo) | ||
| Value Proposition | Reduced chargeback losses and time savings | Actionable customer insights and improved customer experience |
Value Proposition Chargeflow Dispute ChargebacksReduced chargeback losses and time savings Grapevine Post Purchase SurveyActionable customer insights and improved customer experience | ||
Our Verdict
Chargeflow is the clear choice for merchants struggling with frequent chargebacks and looking for an automated solution to prevent fraud and recover funds. Its AI-powered features and focus on chargeback management make it a specialized tool for this specific problem.
Grapevine Post Purchase Survey is better suited for merchants prioritizing customer understanding and seeking to improve customer experience through data-driven decisions. The unlimited survey responses are a significant advantage for businesses wanting to collect a large volume of feedback. If your focus is on growing customer loyalty and improving marketing strategies, Grapevine is the better option.
Common Questions
Which app is easier to set up and use?
While neither app explicitly mentions ease of use, Chargeflow's focus on automation suggests a relatively simple setup process. Grapevine likely requires more configuration to design and implement surveys, but its integrations might streamline data flow.
Which app provides a better ROI?
For merchants with significant chargeback issues, Chargeflow's ROI is directly tied to recovered funds and time saved. Grapevine's ROI is less direct, depending on how effectively merchants leverage the collected customer insights to improve marketing and customer experience.
Do either of these apps offer free trials?
Neither app description explicitly states if they offer a free trial. Merchants should check the app listings for current trial offerings or contact the developers.
Can these apps be used together?
Yes, although they address different needs, a merchant could use both. Chargeflow to minimize chargebacks and Grapevine to proactively improve customer satisfaction and prevent issues that could lead to chargebacks in the first place.
Which app has better customer support?
Neither app description provides information about customer support quality. Users will need to consult app reviews or contact the developers directly to assess their support capabilities.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store