Chargeflow Dispute Chargebacks vs Zigpoll Customer Surveysfor Shopify (2026)
Chargeflow Dispute Chargebacks and Zigpoll Customer Surveys, while both categorized under Shopify Operations, address fundamentally different needs for Shopify merchants. Chargeflow focuses on revenue protection by preventing and recovering chargebacks through AI-powered automation and dispute evidence submission. It's designed to minimize the time merchants spend on dispute resolution while maximizing win rates. In contrast, Zigpoll empowers merchants to gather customer insights via surveys deployed across various touchpoints, including post-purchase, pre-purchase, and abandoned checkout. Its value lies in providing actionable data to improve business strategy, marketing effectiveness, and conversion rates. Chargeflow’s primary strength is in mitigating financial losses arising from fraudulent or disputed transactions. It offers features like automated chargeback recovery, fraud prevention leveraging a large merchant network, and chargeback deflection tools. Zigpoll excels in collecting and analyzing customer feedback. Its key features include advanced post-purchase surveys, customization options for multiple languages, abandoned checkout campaigns, and integration with Shopify customer data. The ideal merchant for Chargeflow is one experiencing a high volume of chargebacks and seeking an automated solution to minimize losses, while Zigpoll caters to businesses prioritizing customer understanding and data-driven decision-making. It offers a method to actively influence and improve the customer journey through direct feedback.
At a Glance
Chargeflow Dispute Chargebacks
285 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Chargeflow Dispute Chargebacks
Prevent fraud, deflect, and recover chargebacks effortlessly with the AI-powered Chargeback Platform
Key Features
- Automate Recovery: Recover more chargebacks and auto-submit evidence with AI.
- Fraud & Friendly Fraud Prevention: Powered by a network of 15,000 merchants.
- Deflect Chargebacks: With Alerts powered by Visa & Mastercard.
- Increase Win Rates: Data-driven approach maximizes recovery success.
- Centralized Management: Manage chargebacks from one dashboard.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Chargeflow Dispute Chargebacks4.8/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 285 | 417 |
Reviews Chargeflow Dispute Chargebacks285 Zigpoll Customer Surveys417 | ||
| Primary Function | Chargeback Prevention & Recovery | Customer Survey Platform |
Primary Function Chargeflow Dispute ChargebacksChargeback Prevention & Recovery Zigpoll Customer SurveysCustomer Survey Platform | ||
| AI Application | AI-powered dispute evidence | AI Analytics of survey responses |
AI Application Chargeflow Dispute ChargebacksAI-powered dispute evidence Zigpoll Customer SurveysAI Analytics of survey responses | ||
| Target Merchant | Merchants facing chargeback issues | Merchants seeking customer insights |
Target Merchant Chargeflow Dispute ChargebacksMerchants facing chargeback issues Zigpoll Customer SurveysMerchants seeking customer insights | ||
| Key Feature | Automated chargeback recovery | Post-purchase surveys |
Key Feature Chargeflow Dispute ChargebacksAutomated chargeback recovery Zigpoll Customer SurveysPost-purchase surveys | ||
| Integration Focus | Payment Gateways (Visa & Mastercard) | Shopify and Marketing Stack |
Integration Focus Chargeflow Dispute ChargebacksPayment Gateways (Visa & Mastercard) Zigpoll Customer SurveysShopify and Marketing Stack | ||
| Value Proposition | Reduce chargeback losses, save time | Improve customer understanding, optimize business |
Value Proposition Chargeflow Dispute ChargebacksReduce chargeback losses, save time Zigpoll Customer SurveysImprove customer understanding, optimize business | ||
Our Verdict
Chargeflow Dispute Chargebacks is the clear choice for Shopify merchants battling a significant volume of chargebacks. Its automation and AI-driven evidence submission can lead to substantial cost savings and reduced administrative burden. Merchants struggling with fraudulent transactions or facing high dispute rates will find Chargeflow a valuable asset.
On the other hand, Zigpoll Customer Surveys is more suitable for merchants who prioritize understanding their customer base and using that knowledge to refine their business strategy. If you want to actively solicit feedback, uncover pain points, and improve customer satisfaction through data, Zigpoll is the stronger option. While both contribute to operational improvements, their core focuses diverge significantly, making the decision dependent on the merchant's immediate business needs and priorities.
Common Questions
Which app is easier to set up?
Zigpoll likely has a faster initial setup, focusing on survey creation and deployment. Chargeflow requires integration with payment gateways and a learning period for the AI to effectively analyze disputes.
Which app has a higher potential ROI?
The potential ROI depends heavily on the merchant's situation. Chargeflow's ROI is tied to the amount of revenue recovered from chargebacks. Zigpoll's ROI is linked to how effectively the merchant uses customer insights to improve conversion rates, reduce churn, or optimize marketing spend.
Can I use both apps together effectively?
While both can be used together, their functions are distinct. You might use Zigpoll to understand why chargebacks are occurring, and then use Chargeflow to automate the dispute resolution process. However, there's no direct integration or overlap in functionality.
Which app offers better long-term value?
Both apps offer long-term value, but in different ways. Chargeflow's long-term value is in building a robust fraud prevention system and continuously improving chargeback recovery rates. Zigpoll's long-term value is in creating a customer-centric culture and using data to drive continuous improvement.
Which app has better customer support?
The provided data doesn't offer insights on customer support quality. Consider reading recent reviews or contacting the support teams to assess their responsiveness and helpfulness before making a decision.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store