Chaty: WhatsApp & Chat buttons vs CPI ‑ Custom Payment Iconsfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and CPI ‑ Custom Payment Icons, while both falling under Shopify's 'Design elements' and 'Badges and icons' categories, cater to vastly different needs. Chaty focuses on enhancing customer communication and sales through a comprehensive suite of chat integrations, including WhatsApp, Facebook Messenger, and other popular messaging apps. Its strength lies in enabling real-time customer interaction and support, aiming to increase sales conversions and lead generation. It targets merchants seeking to improve customer engagement and provide immediate support. CPI, on the other hand, addresses the aesthetic and functional aspects of payment icon presentation on a store. CPI's strength is providing extensive customization options for payment icons, including a large library, flexible positioning, and style adjustments to match the store's branding. It allows merchants to manage how their store displays accepted payment methods to build trust and credibility. Its target audience is merchants who want granular control over the visual representation of payment options and who understand the importance of a polished and trustworthy checkout experience. While both apps boast a 5/5 rating, Chaty has a significantly larger number of reviews, suggesting broader adoption or longer presence in the app store.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
CPI ‑ Custom Payment Icons
21 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
CPI ‑ Custom Payment Icons
Modify payment icons in your store: add, remove or reposition them to where they will fit best.
Key Features
- Large library of over 700+ predefined icons that can be added to your store.
- Upload any icons that are not present in the robust library we provide.
- Adjust icon positions to match the Shopify Theme you are currently using.
- Customize size, color palette, border brightness, icon spacing, links.
- Use built-in theme positions or place icons using the Shopify Customizer.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 CPI ‑ Custom Payment Icons5/5 | ||
| Reviews | 182 | 21 |
Reviews Chaty: WhatsApp & Chat buttons182 CPI ‑ Custom Payment Icons21 | ||
| Core Function | Customer Chat & Support Integration | Payment Icon Customization |
Core Function Chaty: WhatsApp & Chat buttonsCustomer Chat & Support Integration CPI ‑ Custom Payment IconsPayment Icon Customization | ||
| Key Feature | Multi-Channel Chat Support (WhatsApp, Facebook, etc.) | Extensive Icon Library (700+) |
Key Feature Chaty: WhatsApp & Chat buttonsMulti-Channel Chat Support (WhatsApp, Facebook, etc.) CPI ‑ Custom Payment IconsExtensive Icon Library (700+) | ||
| Target Merchant | Businesses seeking improved customer communication and sales conversion | Merchants prioritizing a polished checkout experience and payment method presentation |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses seeking improved customer communication and sales conversion CPI ‑ Custom Payment IconsMerchants prioritizing a polished checkout experience and payment method presentation | ||
| Ease of Use | Not explicitly stated, but implies straightforward setup. | Easy to install and user-friendly, no technical knowledge necessary |
Ease of Use Chaty: WhatsApp & Chat buttonsNot explicitly stated, but implies straightforward setup. CPI ‑ Custom Payment IconsEasy to install and user-friendly, no technical knowledge necessary | ||
| Value Proposition | Increase sales, generate leads, and improve customer support through live chat. | Enhance trust and credibility by customizing and managing payment icons. |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales, generate leads, and improve customer support through live chat. CPI ‑ Custom Payment IconsEnhance trust and credibility by customizing and managing payment icons. | ||
| Integration Focus | Messaging Apps | Shopify Theme |
Integration Focus Chaty: WhatsApp & Chat buttonsMessaging Apps CPI ‑ Custom Payment IconsShopify Theme | ||
- Conversion Audit
- Speed Audit
- SEO Audit
Conversion Audit
Our Verdict
For merchants prioritizing direct customer engagement and immediate support, Chaty: WhatsApp & Chat buttons is the clear winner. Its multi-channel chat functionality is crucial for businesses looking to boost sales and build customer relationships. It is best suited for stores that want a proactive customer service strategy. CPI ‑ Custom Payment Icons is ideal for merchants who place significant emphasis on the visual presentation of their store, specifically the checkout process. It excels at creating a trustworthy and professional payment experience, which can contribute to higher conversion rates. Therefore, choose CPI if your primary goal is to refine your store's aesthetics related to payment options. If you need live support integration, Chaty wins.
Common Questions
Which app is easier to use?
CPI explicitly states it's easy to install and user-friendly with no technical knowledge required. Chaty doesn't explicitly mention ease of use, but its description suggests a straightforward setup process.
Which app will directly impact my sales?
Chaty claims to directly impact sales through increased conversions and lead generation via live chat. CPI indirectly impacts sales by fostering trust through professional payment icon presentation.
Can I customize the look and feel of both apps?
Chaty allows customization of the chat widget's font, color, position, and icons. CPI offers extensive customization of payment icons, including size, color, spacing, and position.
Which app has more integrations?
Chaty integrates with over 20 chat platforms (WhatsApp, Facebook Messenger, etc.). CPI integrates with various payment gateways and Shopify themes, but the integration focuses on visual placement and compatibility.
Which app is better for brand building?
Both apps contribute to brand building, but in different ways. Chaty builds brand loyalty through responsive customer support. CPI builds trust through a professional and polished checkout experience with recognizable payment icons.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store