Chaty: WhatsApp & Chat buttons vs easy Google Customer Reviewsfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and easy Google Customer Reviews are both highly-rated Shopify apps (5/5), but they cater to vastly different needs. Chaty focuses on improving customer engagement and sales conversion by offering a wide array of chat options, enabling customers to connect with merchants through their preferred messaging apps like WhatsApp, Facebook Messenger, and more. Its strength lies in facilitating real-time communication and support, making it ideal for merchants looking to provide immediate assistance and close sales quickly. On the other hand, easy Google Customer Reviews concentrates on building trust and credibility through verified customer reviews on the Google platform. It streamlines the process of collecting and displaying these reviews, leveraging the Google brand to enhance shopper confidence. This app is best suited for merchants aiming to establish a strong reputation and improve their visibility in Google search results, focusing on the long-term benefits of social proof and improved customer perception. The apps share a 'Design elements, Badges and icons' category, but address distinct aspects of a Shopify store.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
easy Google Customer Reviews
18 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
easy Google Customer Reviews
Adds Google Customer Reviews and Top Quality Store on Google widget to your store. No code required.
Key Features
- Google reviews help shoppers easily identify your site with the Google brand
- No coding required, setup google customer reviews within just a few clicks
- Collect google customer reviews via app block compatible post-purchase pages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 easy Google Customer Reviews5/5 | ||
| Reviews | 182 | 18 |
Reviews Chaty: WhatsApp & Chat buttons182 easy Google Customer Reviews18 | ||
| Primary Function | Live Chat & Customer Engagement | Google Customer Review Collection |
Primary Function Chaty: WhatsApp & Chat buttonsLive Chat & Customer Engagement easy Google Customer ReviewsGoogle Customer Review Collection | ||
| Key Feature - Communication | 20+ Chat App Integrations (WhatsApp, Messenger, etc.) | N/A |
Key Feature - Communication Chaty: WhatsApp & Chat buttons20+ Chat App Integrations (WhatsApp, Messenger, etc.) easy Google Customer ReviewsN/A | ||
| Key Feature - Trust | N/A | Google Customer Reviews Integration |
Key Feature - Trust Chaty: WhatsApp & Chat buttonsN/A easy Google Customer ReviewsGoogle Customer Reviews Integration | ||
| Target Merchant | Businesses prioritizing immediate customer support and sales | Businesses prioritizing reputation building and long-term credibility |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses prioritizing immediate customer support and sales easy Google Customer ReviewsBusinesses prioritizing reputation building and long-term credibility | ||
| Ease of Use | Customizable Chat Widget | No-code Setup |
Ease of Use Chaty: WhatsApp & Chat buttonsCustomizable Chat Widget easy Google Customer ReviewsNo-code Setup | ||
| Value Proposition | Increased Sales Conversions & Lead Generation | Improved Customer Trust & Google Visibility |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased Sales Conversions & Lead Generation easy Google Customer ReviewsImproved Customer Trust & Google Visibility | ||
Our Verdict
For merchants aiming to boost immediate sales and offer responsive customer support, Chaty: WhatsApp & Chat buttons is the clear choice. Its wide range of chat integrations and customization options allow for a personalized and engaging customer experience. The ability to track interactions and provide immediate assistance can significantly increase conversion rates.
However, for merchants focused on building long-term trust and leveraging the power of social proof, easy Google Customer Reviews is the more strategic investment. By collecting and showcasing verified Google reviews, merchants can enhance their credibility and improve their search engine rankings. This app is particularly valuable for businesses in competitive markets where reputation plays a crucial role in attracting customers.
Common Questions
Which app is better for increasing sales?
Chaty: WhatsApp & Chat buttons is likely better for directly increasing sales due to its live chat functionality, which allows for immediate customer interaction and sales assistance.
Which app is easier to set up?
easy Google Customer Reviews claims to have a no-code setup, suggesting it may be easier to set up than Chaty: WhatsApp & Chat buttons, which involves customizing a chat widget.
Which app provides more data analytics?
Chaty: WhatsApp & Chat buttons mentions tracking customer interactions via Google Analytics, indicating a focus on user behavior and engagement metrics. Easy Google Customer Reviews focuses on a different set of metrics related to rating and reviews.
If I can only choose one, how do I decide?
Consider your primary goal. If immediate sales and customer interaction are key, choose Chaty. If building trust and Google visibility are more important, choose easy Google Customer Reviews.
Are both apps necessary for a Shopify store?
No, the apps serve different purposes. A store can succeed with either, both, or neither depending on their specific needs and marketing strategy.
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