Chaty: WhatsApp & Chat buttons vs Essential Trust Badges & Iconsfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Essential Trust Badges & Icons cater to distinct aspects of enhancing a Shopify store. Chaty focuses on improving customer engagement and conversion through direct communication channels, enabling customers to reach merchants via various messaging platforms like WhatsApp, Facebook Messenger, and others. Its strength lies in offering a unified chat widget with customizable features and analytics tracking, making it suitable for merchants prioritizing immediate customer interaction and lead generation. Essential Trust Badges & Icons, on the other hand, concentrates on building trust and credibility by showcasing guarantees, secure payment options, and other visual cues to reassure customers. Its core value is in boosting confidence in the brand and products through the use of strategically placed badges and icons. Despite both apps falling under the 'Design elements' and 'Badges and icons' Shopify categories, their primary functions and target audiences differ significantly.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Essential Trust Badges & Icons
554 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Essential Trust Badges & Icons
Show features & guarantees with product badge icons, trust badges banners, stickers & product labels
Key Features
- Icon & trust badges banner library: diverse options for features and guarantees
- Banner customization: edit size, font, & color to match brand identity
- Flexible placement: add banners to product pages, or any custom location
- Upload your icons: use unique guarantee icons, banners & payment icons
- Customize trust badges: design product labels, sale badges & discount badges.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Essential Trust Badges & Icons5/5 | ||
| Reviews | 182 | 554 |
Reviews Chaty: WhatsApp & Chat buttons182 Essential Trust Badges & Icons554 | ||
| Primary Function | Live chat & customer engagement | Building trust & credibility |
Primary Function Chaty: WhatsApp & Chat buttonsLive chat & customer engagement Essential Trust Badges & IconsBuilding trust & credibility | ||
| Key Feature: Communication Channels | WhatsApp, Facebook Messenger, SMS, email, etc. | N/A - Focus on visual badges and icons |
Key Feature: Communication Channels Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, SMS, email, etc. Essential Trust Badges & IconsN/A - Focus on visual badges and icons | ||
| Key Feature: Customization | Chat widget appearance, welcome messages | Badge design, size, color, placement, upload custom icons |
Key Feature: Customization Chaty: WhatsApp & Chat buttonsChat widget appearance, welcome messages Essential Trust Badges & IconsBadge design, size, color, placement, upload custom icons | ||
| Target Merchant | Prioritizing direct customer interaction & lead generation | Prioritizing building customer trust & perceived security |
Target Merchant Chaty: WhatsApp & Chat buttonsPrioritizing direct customer interaction & lead generation Essential Trust Badges & IconsPrioritizing building customer trust & perceived security | ||
| Value Proposition | Increase sales conversions and improve client support | Boost website's credibility and drive sales |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales conversions and improve client support Essential Trust Badges & IconsBoost website's credibility and drive sales | ||
| Integration with other apps | Explicit mention of Poptin and Google Analytics | Implicit integration through placement on store pages |
Integration with other apps Chaty: WhatsApp & Chat buttonsExplicit mention of Poptin and Google Analytics Essential Trust Badges & IconsImplicit integration through placement on store pages | ||
Our Verdict
Choosing between Chaty and Essential Trust Badges & Icons depends on your specific business needs. If your goal is to facilitate immediate customer communication, generate leads through live chat, and provide instant support, Chaty: WhatsApp & Chat buttons is the better option. It streamlines customer interaction across multiple platforms, enhancing engagement and potentially boosting conversions. However, if your priority is to build trust and credibility on your website by visually assuring customers of security, guarantees, and secure payment options, then Essential Trust Badges & Icons is the superior choice. It focuses on improving customer confidence and perception of your brand, ultimately driving sales through enhanced trustworthiness.
Common Questions
Which app is better for improving customer support?
Chaty: WhatsApp & Chat buttons is specifically designed to improve customer support by providing a direct line of communication through various chat platforms.
Which app is better for a new Shopify store?
Essential Trust Badges & Icons can be beneficial for a new store to quickly establish trust and credibility with visitors who may be hesitant to purchase from an unfamiliar brand.
Can I use both apps together?
Yes, Chaty and Essential Trust Badges & Icons address different aspects of online store functionality. Chaty enhances communication, while Trust Badges build credibility. They can be used in conjunction for comprehensive improvement.
Does Chaty offer features to track customer interactions?
Yes, Chaty offers tracking and analysis of customer interactions through Google Analytics, allowing you to measure the effectiveness of your chat buttons.
Can I customize the appearance of the badges in Essential Trust Badges & Icons?
Yes, Essential Trust Badges & Icons allows you to customize the size, font, color, and placement of badges, and even upload your own custom icons to match your brand's identity.
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