Chaty: WhatsApp & Chat buttons vs Heureka • Trust Badgefor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Heureka • Trust Badge, while sharing categories like Design Elements and Badges and Icons, serve fundamentally different purposes for Shopify merchants. Chaty focuses on enhancing customer communication by providing a centralized chat widget connecting to numerous messaging platforms. Its strength lies in its versatility and potential to increase sales conversions through readily accessible customer support channels. In contrast, Heureka • Trust Badge aims to build trust and credibility by collecting and showcasing customer reviews on the Heureka platform, primarily targeting merchants operating within the Czech and Slovak markets. Its core value proposition is gaining the 'Customer Verified' certificate to improve brand perception. The review counts showcase a significant difference in usage, with Chaty having substantially more reviews. This likely reflects a broader appeal and wider range of application.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Heureka • Trust Badge
6 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Heureka • Trust Badge
Collect customer reviews on Heureka to earn a Customer Verified certificate.
Key Features
- Easy implementation even without code knowledge
- Czech and Slovak Verified by customers at the same time
- Certificate Verified by customers on your store
- Help with deploying the consent to send the questionnaire to the cart
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Heureka • Trust Badge5/5 | ||
| Reviews | 182 | 6 |
Reviews Chaty: WhatsApp & Chat buttons182 Heureka • Trust Badge6 | ||
| Primary Function | Multi-channel chat widget | Customer review collection & trust badges |
Primary Function Chaty: WhatsApp & Chat buttonsMulti-channel chat widget Heureka • Trust BadgeCustomer review collection & trust badges | ||
| Target Audience | Broad; merchants seeking enhanced customer communication | Merchants operating in the Czech and Slovak markets registered on Heureka |
Target Audience Chaty: WhatsApp & Chat buttonsBroad; merchants seeking enhanced customer communication Heureka • Trust BadgeMerchants operating in the Czech and Slovak markets registered on Heureka | ||
| Key Feature | Integration with 20+ chat platforms | Customer Verified certificate display |
Key Feature Chaty: WhatsApp & Chat buttonsIntegration with 20+ chat platforms Heureka • Trust BadgeCustomer Verified certificate display | ||
| Integration Requirement | None explicitly stated | Requires registration on the Heureka "Overeno zakazniky" portal and API key entry |
Integration Requirement Chaty: WhatsApp & Chat buttonsNone explicitly stated Heureka • Trust BadgeRequires registration on the Heureka "Overeno zakazniky" portal and API key entry | ||
| Impact on Sales | Directly increases sales conversion via live chat | Indirectly increases sales through improved trust & credibility |
Impact on Sales Chaty: WhatsApp & Chat buttonsDirectly increases sales conversion via live chat Heureka • Trust BadgeIndirectly increases sales through improved trust & credibility | ||
| Customization | Highly customizable chat widget appearance & behavior | Limited to displaying the Customer Verified certificate and review showcase |
Customization Chaty: WhatsApp & Chat buttonsHighly customizable chat widget appearance & behavior Heureka • Trust BadgeLimited to displaying the Customer Verified certificate and review showcase | ||
Our Verdict
For merchants prioritizing immediate customer interaction and sales conversions through live chat, Chaty: WhatsApp & Chat buttons is the clear choice. Its extensive integration with various messaging platforms and customizable features provide a powerful tool for enhancing customer support and driving sales. On the other hand, Heureka • Trust Badge is specifically designed for merchants in the Czech and Slovak markets aiming to build trust and credibility through the Heureka platform's 'Customer Verified' certificate. Its value is limited to businesses already integrated with Heureka and targeting customers in those specific regions. If you aren't operating in CZ/SK, Heureka is not a fit.
Common Questions
Does Chaty or Heureka offer a free plan?
The app descriptions provided do not mention the availability of free plans for either Chaty or Heureka. You would need to check their respective app listing pages for further details.
Which app is easier to set up?
Chaty likely has a simpler setup process, as it doesn't require registration with an external platform like Heureka. Heureka requires registration with "Overeno zakazniky" and API key integration, adding complexity.
Can I use both Chaty and Heureka simultaneously?
Yes, the apps serve different purposes and can be used together. Chaty manages customer communication, while Heureka focuses on building trust through reviews. However, ensure they don't overlap in functionality or negatively impact user experience.
How do I track the ROI of each app?
Chaty offers Google Analytics integration to track customer interactions with the chat button, allowing you to measure its impact on sales. For Heureka, track sales conversion rates and customer perception before and after implementing the certificate.
Which app is better for international customers outside the Czech/Slovak region?
Chaty is significantly better for international customers. Heureka's review platform is primarily targeted for Czech and Slovak audiences, offering limited value to other regions.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store