Chaty: WhatsApp & Chat buttons vs KOBU ‑ Menu Highlightfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and KOBU ‑ Menu Highlight are both highly rated (5/5) Shopify apps in 2026, but cater to fundamentally different needs. Chaty focuses on enhancing customer communication through a unified chat interface, allowing customers to reach merchants through a wide array of messaging apps and accessibility features like click-to-call. KOBU ‑ Menu Highlight, on the other hand, centers around improving product and collection visibility through visually appealing and easily navigable menus, akin to social media stories. The key differentiator lies in their core functionality. Chaty directly addresses customer engagement and support, aiming to increase sales conversions and generate leads by making it easier for customers to contact the merchant. KOBU addresses store navigation and product discovery, aiming to reduce bounce rate and improve conversion by presenting a more intuitive and visually engaging shopping experience. While both fall under the broader categories of design elements and badges/icons, Chaty is more of a customer service/sales tool, while KOBU is a design-focused navigation enhancement.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
KOBU ‑ Menu Highlight
23 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
KOBU ‑ Menu Highlight
Menu for featuring products, collections or links to improve visibility and accessibility
Key Features
- Display menu on mobile or desktop or both. Support mobile menu navigation bar
- Create multiple menu groups for different product types or collections
- Comprehensive design options to adjust menu gap, width, margin and custom css
- Menu badge for circle menu to highlight new or collection on sales
- Support multiple languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 KOBU ‑ Menu Highlight5/5 | ||
| Reviews | 182 | 23 |
Reviews Chaty: WhatsApp & Chat buttons182 KOBU ‑ Menu Highlight23 | ||
| Core Functionality | Customer Communication & Support | Navigation & Product Visibility |
Core Functionality Chaty: WhatsApp & Chat buttonsCustomer Communication & Support KOBU ‑ Menu HighlightNavigation & Product Visibility | ||
| Key Feature 1 | 20+ Chat Buttons (WhatsApp, Messenger, etc.) | Circle/Square Menu Bars |
Key Feature 1 Chaty: WhatsApp & Chat buttons20+ Chat Buttons (WhatsApp, Messenger, etc.) KOBU ‑ Menu HighlightCircle/Square Menu Bars | ||
| Key Feature 2 | Customizable Chat Widget | Multiple Menu Groups |
Key Feature 2 Chaty: WhatsApp & Chat buttonsCustomizable Chat Widget KOBU ‑ Menu HighlightMultiple Menu Groups | ||
| Target Merchant | Businesses prioritizing direct customer interaction | Businesses prioritizing intuitive product discovery and visual appeal |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses prioritizing direct customer interaction KOBU ‑ Menu HighlightBusinesses prioritizing intuitive product discovery and visual appeal | ||
| Ease of Use (Inferred) | Likely Easy Setup with Widget Customization | Likely Easy Setup with Theme Section Integration |
Ease of Use (Inferred) Chaty: WhatsApp & Chat buttonsLikely Easy Setup with Widget Customization KOBU ‑ Menu HighlightLikely Easy Setup with Theme Section Integration | ||
| Value Proposition | Increase sales, generate leads, improve support | Reduce bounce rate, improve conversion with better navigation |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales, generate leads, improve support KOBU ‑ Menu HighlightReduce bounce rate, improve conversion with better navigation | ||
| Integration with Other Apps | Google Analytics | None explicitly mentioned |
Integration with Other Apps Chaty: WhatsApp & Chat buttonsGoogle Analytics KOBU ‑ Menu HighlightNone explicitly mentioned | ||
Our Verdict
Choosing between Chaty and KOBU depends entirely on the merchant's priorities. If the primary goal is to improve customer communication, provide easy access to support, and increase sales through direct engagement, Chaty is the clear choice. Its diverse range of chat options and customization features make it a powerful tool for building customer relationships.
However, if the focus is on enhancing the shopping experience through improved navigation and visual presentation of products and collections, KOBU ‑ Menu Highlight is the better option. Its Instagram-stories-like menus offer a modern and engaging way for customers to browse and discover items, potentially leading to a reduced bounce rate and increased conversions. For stores already saturated with chat functionalities, KOBU offers a refreshing way to improve product discovery.
Common Questions
Which app is better for generating leads?
Chaty is specifically designed to generate leads through its chat functionality, allowing potential customers to easily reach out and inquire about products or services.
Does KOBU integrate with Google Analytics?
The app description does not explicitly state Google Analytics integration. Chaty, on the other hand, explicitly mentions Google Analytics integration for tracking customer interactions.
Which app is easier to set up?
Both apps likely offer relatively easy setup, as Chaty involves customizing a widget and KOBU involves integrating a menu into theme sections. Without a direct comparison, it's difficult to definitively say which is easier.
Can I use both apps simultaneously?
Yes, both apps can be used simultaneously. Chaty focuses on customer communication, while KOBU focuses on navigation, so they address different aspects of the online store experience and do not conflict with each other.
Which app is better for mobile users?
Both apps offer features beneficial for mobile users. Chaty provides mobile-optimized chat buttons, while KOBU offers a mobile menu navigation bar. The choice depends on whether you want to prioritize easy communication (Chaty) or enhanced mobile navigation (KOBU).
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