Chaty: WhatsApp & Chat buttons vs Konvo: AI Support & Marketingfor Shopify (2026)

Chaty and Konvo, while both operating in the 'Chat' category on Shopify, offer distinct solutions. Chaty focuses on providing a wide array of chat channels, essentially acting as a centralized hub for various messaging platforms. Its strength lies in its accessibility and reach, allowing customers to connect through their preferred communication methods, including WhatsApp, Facebook Messenger, and even traditional options like phone calls. It's geared towards merchants who want to be easily reachable and provide immediate support through multiple channels. Konvo, on the other hand, positions itself as a comprehensive conversational AI platform for eCommerce. Its primary focus is automating customer interactions through AI, particularly for order management, product recommendations, and marketing campaigns. The integration across WhatsApp, LiveChat, and CRMs signifies a focus on streamlining operations and driving growth through AI-powered engagement. Konvo aims at merchants seeking to automate their customer service, personalize product discovery, and re-engage past customers using AI-driven marketing strategies. The core difference lies in their approach: Chaty provides a multi-channel communication portal while Konvo leverages AI to automate and optimize those interactions. Chaty caters to businesses wanting readily available human interaction options, while Konvo aims to reduce workload and increase conversions using AI.

Chaty and Konvo, while both operating in the 'Chat' category on Shopify, offer distinct solutions. Chaty focuses on providing a wide array of chat channels, essentially acting as a centralized hub for various messaging platforms. Its strength lies in its accessibility and reach, allowing customers to connect through their preferred communication methods, including WhatsApp, Facebook Messenger, and even traditional options like phone calls. It's geared towards merchants who want to be easily reachable and provide immediate support through multiple channels. Konvo, on the other hand, positions itself as a comprehensive conversational AI platform for eCommerce. Its primary focus is automating customer interactions through AI, particularly for order management, product recommendations, and marketing campaigns. The integration across WhatsApp, LiveChat, and CRMs signifies a focus on streamlining operations and driving growth through AI-powered engagement. Konvo aims at merchants seeking to automate their customer service, personalize product discovery, and re-engage past customers using AI-driven marketing strategies. The core difference lies in their approach: Chaty provides a multi-channel communication portal while Konvo leverages AI to automate and optimize those interactions. Chaty caters to businesses wanting readily available human interaction options, while Konvo aims to reduce workload and increase conversions using AI.