Chaty: WhatsApp & Chat buttons vs Live Chat & AI ChatGPT : Orkafor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Live Chat & AI ChatGPT : Orka both aim to improve customer engagement through chat functionality on Shopify stores. However, they cater to distinct merchant needs and offer different approaches. Chaty focuses on providing a wide array of communication channels, offering customers the convenience of connecting through their preferred platform – from WhatsApp and Facebook Messenger to SMS, email, and even phone calls. It boasts a broader range of integrations and customization options. Orka, on the other hand, prioritizes a streamlined, real-time live chat experience directly embedded within the Shopify dashboard. While offering a simpler, more focused solution, Orka emphasizes ease of use and immediate connection with store visitors to answer questions and provide support. It's a more direct, potentially faster way to engage compared to Chaty's multi-channel approach. Orka's inclusion of AI/ChatGPT elements (unspecified beyond the name) hints at capabilities for automated responses or support that aren't explicitly stated in Chaty.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Live Chat & AI ChatGPT : Orka
24 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Live Chat & AI ChatGPT : Orka
Orka is a Live chat to talk to your customers. Real time support and product recommendations.
Key Features
- Real-time engagement: Connect instantly with visitors.
- Easy setup: Integrate with Shopify in minutes.
- User-friendly interface embed into Shopify: Chat effortlessly.
- Mobile-responsive: Engage customers on any device.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Live Chat & AI ChatGPT : Orka5/5 | ||
| Reviews | 182 | 24 |
Reviews Chaty: WhatsApp & Chat buttons182 Live Chat & AI ChatGPT : Orka24 | ||
| Communication Channels | 20+ (WhatsApp, Messenger, SMS, etc.) | Live Chat |
Communication Channels Chaty: WhatsApp & Chat buttons20+ (WhatsApp, Messenger, SMS, etc.) Live Chat & AI ChatGPT : OrkaLive Chat | ||
| Focus | Multi-Channel Support | Real-time, Direct Engagement |
Focus Chaty: WhatsApp & Chat buttonsMulti-Channel Support Live Chat & AI ChatGPT : OrkaReal-time, Direct Engagement | ||
| Ease of Use | Potentially more complex due to features | Simple Setup, User-Friendly Interface |
Ease of Use Chaty: WhatsApp & Chat buttonsPotentially more complex due to features Live Chat & AI ChatGPT : OrkaSimple Setup, User-Friendly Interface | ||
| Target Merchant | Merchants seeking comprehensive, multi-platform support | Merchants prioritizing easy, fast, direct live chat |
Target Merchant Chaty: WhatsApp & Chat buttonsMerchants seeking comprehensive, multi-platform support Live Chat & AI ChatGPT : OrkaMerchants prioritizing easy, fast, direct live chat | ||
| Customization | High (font, color, position, icons) | Not Specified |
Customization Chaty: WhatsApp & Chat buttonsHigh (font, color, position, icons) Live Chat & AI ChatGPT : OrkaNot Specified | ||
| AI Integration | Not Specified | Implied through name (ChatGPT) |
AI Integration Chaty: WhatsApp & Chat buttonsNot Specified Live Chat & AI ChatGPT : OrkaImplied through name (ChatGPT) | ||
Our Verdict
For merchants seeking to provide extensive customer support across a multitude of platforms, Chaty: WhatsApp & Chat buttons is the better choice. Its comprehensive integration with various messaging apps ensures customers can reach out via their preferred channel. This makes it especially suitable for larger businesses or those with a diverse customer base who communicate using different methods.
Live Chat & AI ChatGPT : Orka is a better option for merchants who prioritize simplicity and a direct, real-time approach to customer engagement. If the AI integration is significant (though unspecified), Orka also offers a chance to automate parts of the support process. This makes it well-suited for smaller businesses or startups that need a straightforward and efficient way to connect with customers and provide immediate support.
Common Questions
Which app offers a wider range of communication channels?
Chaty: WhatsApp & Chat buttons supports over 20 chat buttons, including WhatsApp, Facebook Messenger, SMS, email, and more, offering significantly more options than Live Chat & AI ChatGPT : Orka's live chat only.
Which app is easier to set up and use?
Live Chat & AI ChatGPT : Orka emphasizes its easy setup and user-friendly interface, suggesting it's simpler to implement than Chaty: WhatsApp & Chat buttons, which likely requires more configuration due to its wider feature set.
Does either app support mobile devices?
Yes, Live Chat & AI ChatGPT : Orka explicitly states it's mobile-responsive, enabling customer engagement on any device. Chaty: WhatsApp & Chat buttons also mentions showing icons and buttons on mobile, indicating mobile support.
Which app provides real-time engagement?
Both apps aim to facilitate real-time engagement. Live Chat & AI ChatGPT : Orka focuses heavily on this aspect, while Chaty: WhatsApp & Chat buttons enables real-time conversations through integrated platforms like WhatsApp and Messenger.
Which app might have AI capabilities?
Live Chat & AI ChatGPT : Orka's name includes 'AI ChatGPT', suggesting some level of AI integration, though the specific features are not detailed in the provided information. Chaty: WhatsApp & Chat buttons does not mention any AI capabilities.
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