Chaty: WhatsApp & Chat buttons vs lookfor AI Agents & AI Chatbotfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and lookfor AI Agents & AI Chatbot both aim to enhance customer communication on Shopify stores, but they approach the problem from different angles. Chaty provides a diverse range of chat channels, allowing customers to connect via their preferred messaging app like WhatsApp, Facebook Messenger, or even a phone call. It's focused on accessibility and enabling immediate communication through various established platforms. lookfor, on the other hand, centers around leveraging AI to automate customer service and drive sales. It emphasizes AI chatbots capable of handling support tasks, offering product recommendations, and even managing order modifications. The primary distinction lies in the level of automation and communication channels. Chaty prioritizes providing numerous direct communication channels and customizability of the chat widget's appearance. Its value proposition rests on making it as easy as possible for customers to contact the merchant. lookfor prioritizes AI-driven efficiency in handling customer inquiries. Its value proposition relies on reducing the need for human intervention and proactively increasing sales through AI-powered product recommendations and intelligent support solutions. This difference translates into different target audiences: merchants seeking broad accessibility vs. merchants seeking advanced automation.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
lookfor AI Agents & AI Chatbot
23 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
lookfor AI Agents & AI Chatbot
Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI
Key Features
- Reduce churn with conditional order cancellation agent
- Use Shopify functions in your agent, eg: Cancel Order, Update Shipping
- Escalate important tickets to support member inside of the lookfor dashboard
- Understand revenue and resolution rate with lookfor data platform
- Create unlimited AI agents to resolve tickets that previously need a human touch
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 lookfor AI Agents & AI Chatbot5/5 | ||
| Reviews | 182 | 23 |
Reviews Chaty: WhatsApp & Chat buttons182 lookfor AI Agents & AI Chatbot23 | ||
| Communication Channels | 20+ chat buttons (WhatsApp, Messenger, etc.) | AI Chatbot, Live Chat |
Communication Channels Chaty: WhatsApp & Chat buttons20+ chat buttons (WhatsApp, Messenger, etc.) lookfor AI Agents & AI ChatbotAI Chatbot, Live Chat | ||
| Primary Function | Multi-channel contact enablement | AI-powered customer support & sales |
Primary Function Chaty: WhatsApp & Chat buttonsMulti-channel contact enablement lookfor AI Agents & AI ChatbotAI-powered customer support & sales | ||
| Automation | Preset messages, targeting | AI agents for order management, product recommendations |
Automation Chaty: WhatsApp & Chat buttonsPreset messages, targeting lookfor AI Agents & AI ChatbotAI agents for order management, product recommendations | ||
| Analytics | Google Analytics integration | lookfor data platform (revenue, resolution rate) |
Analytics Chaty: WhatsApp & Chat buttonsGoogle Analytics integration lookfor AI Agents & AI Chatbotlookfor data platform (revenue, resolution rate) | ||
| Customization | Font, color, position, icons, preset messages | AI Agent configuration, Shopify function integration |
Customization Chaty: WhatsApp & Chat buttonsFont, color, position, icons, preset messages lookfor AI Agents & AI ChatbotAI Agent configuration, Shopify function integration | ||
| Target Merchant | Businesses prioritizing immediate, accessible contact through various channels | Businesses prioritizing automated customer support and AI-driven sales optimization |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses prioritizing immediate, accessible contact through various channels lookfor AI Agents & AI ChatbotBusinesses prioritizing automated customer support and AI-driven sales optimization | ||
| Value Proposition | Make it easy for customers to contact you on their preferred platform | Automate customer service and drive sales with AI |
Value Proposition Chaty: WhatsApp & Chat buttonsMake it easy for customers to contact you on their preferred platform lookfor AI Agents & AI ChatbotAutomate customer service and drive sales with AI | ||
Our Verdict
For businesses prioritizing immediate customer contact through multiple platforms and ease of accessibility, Chaty: WhatsApp & Chat buttons is the clear winner. Its focus on providing a wide range of chat options allows customers to connect in their preferred way, potentially leading to increased engagement. However, for merchants looking to drastically reduce customer service workload and proactively drive sales through AI-powered recommendations and automated support, lookfor AI Agents & AI Chatbot is the superior choice. Its ability to integrate with Shopify functions and provide in-depth analytics offers a more sophisticated and automated solution.
Smaller businesses with limited support staff would benefit greatly from lookfor's AI capabilities, while larger businesses or those heavily reliant on personalized communication might find Chaty's broad channel support more valuable. While both have perfect ratings, the significant difference in review count suggests Chaty has a larger user base, potentially indicating wider appeal and a longer track record.
Common Questions
Which app is easier to set up and use?
Both apps likely have straightforward setup processes, but Chaty's focus on simple channel integration might make it slightly easier to get started with. Lookfor, with its AI agent configuration, may require more initial effort to train and customize the AI for optimal performance.
Which app is better for reducing customer support workload?
lookfor AI Agents & AI Chatbot is specifically designed to reduce customer support workload through AI-powered automation. Chaty primarily facilitates communication but doesn't automate responses or handle complex inquiries.
Which app is better for increasing sales conversions?
Both apps can contribute to increased sales, but lookfor's AI product finder and targeted product recommendations give it a direct advantage in driving conversions. Chaty helps by ensuring customers can easily reach out and ask questions before making a purchase.
Does Chaty offer AI chatbot capabilities?
Based on the provided description, Chaty does not offer AI chatbot capabilities. Its primary focus is on providing various communication channels and customizing the chat widget's appearance. Lookfor, on the other hand, prominently features its AI chatbot functionality.
How do these apps handle order cancellation and address updates?
lookfor offers features like a conditional order cancellation agent and Shopify functions to update shipping addresses. The Chaty description does not indicate any order management capabilities; its focus is purely on providing various chat channels.
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