Chaty: WhatsApp & Chat buttons vs MX: Background Music Playerfor Shopify (2026)
Chaty and MX Background Music Player, while both categorized as "Design elements" in the Shopify app store, serve fundamentally different purposes and cater to distinct merchant needs. Chaty focuses on improving customer communication and sales conversions through a multi-channel chat widget. It aggregates various messaging platforms, enabling customers to contact the merchant through their preferred channel. Its strength lies in facilitating real-time engagement and providing convenient contact options to boost sales and customer support. The app targets merchants looking to enhance their customer interaction and increase lead generation through streamlined communication.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
MX: Background Music Player
18 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
MX: Background Music Player
Play a song of your choice in the background of your store. Entertain your customers while they shop
Key Features
- Play a song of your choice in the background of your store in one click
- Use our your own MP3 audio/sound/song from YouTube, SoundCloud, Spotify and more
- Fully customizable design: Control the color, size, location, loop & autoplay
- No copyright Songs: Enjoy dozens of festive tunes for every holiday & season
- Highly recommended during Valentine's Day & St. Patrick's holiday seasonal sale
Feature Comparison
| Rating | 5/5 | 4.8/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 MX: Background Music Player4.8/5 | ||
| Reviews | 182 | 18 |
Reviews Chaty: WhatsApp & Chat buttons182 MX: Background Music Player18 | ||
| Core Functionality | Multi-channel chat widget | Background music player |
Core Functionality Chaty: WhatsApp & Chat buttonsMulti-channel chat widget MX: Background Music PlayerBackground music player | ||
| Primary Goal | Increase sales conversions and customer support through live chat | Enhance shopping experience and create a mood through music |
Primary Goal Chaty: WhatsApp & Chat buttonsIncrease sales conversions and customer support through live chat MX: Background Music PlayerEnhance shopping experience and create a mood through music | ||
| Communication Channels | WhatsApp, Facebook Messenger, SMS, Email, Viber, Phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin | Music from YouTube, SoundCloud, Spotify, Apple Music & more |
Communication Channels Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, SMS, Email, Viber, Phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin MX: Background Music PlayerMusic from YouTube, SoundCloud, Spotify, Apple Music & more | ||
| Customization Options | Font, color, position, icons, preset messages, triggers & targeting | Color, size, location, loop & autoplay |
Customization Options Chaty: WhatsApp & Chat buttonsFont, color, position, icons, preset messages, triggers & targeting MX: Background Music PlayerColor, size, location, loop & autoplay | ||
| Target Merchant | Merchants prioritizing customer communication and lead generation | Merchants looking to enhance the shopping atmosphere and create a specific mood |
Target Merchant Chaty: WhatsApp & Chat buttonsMerchants prioritizing customer communication and lead generation MX: Background Music PlayerMerchants looking to enhance the shopping atmosphere and create a specific mood | ||
| Value Proposition | Unified customer communication platform for increased sales and support efficiency | Improved customer engagement and potentially higher conversion rates through mood-setting music |
Value Proposition Chaty: WhatsApp & Chat buttonsUnified customer communication platform for increased sales and support efficiency MX: Background Music PlayerImproved customer engagement and potentially higher conversion rates through mood-setting music | ||
Our Verdict
Chaty is the clear choice for merchants prioritizing immediate customer interaction and aiming to streamline their sales and support processes through various chat platforms. Its robust feature set and high rating with a substantial number of reviews indicate strong user satisfaction. It would be more appropriate for e-commerce stores that require real time support and that want to capture more leads. MX Background Music Player, on the other hand, is suitable for merchants who want to create a specific atmosphere in their online store to influence the customer's mood and potentially increase sales. If customer service and quick communication is the main pain point, then Chaty is the best option.
Common Questions
Which app is better for increasing customer engagement?
Chaty can increase customer engagement through direct, real-time communication across multiple platforms. MX Background Music Player increases engagement indirectly by creating a mood-setting atmosphere.
Which app has more customization options?
Both apps offer customization, but Chaty's customization is focused on the chat widget itself, including visual elements and trigger rules. MX Background Music Player focuses on customizing the music player's appearance and playback behavior.
Which app is easier to set up?
Without hands-on experience, it's difficult to definitively say. However, given Chaty's broader functionality integrating multiple chat platforms, MX Background Music Player may have a simpler initial setup as it primarily involves embedding a music player.
Which app is more likely to directly increase sales?
Chaty is designed to directly increase sales by enabling immediate customer interaction and addressing concerns, which can lead to conversions. MX Background Music Player aims to indirectly increase sales by improving the overall shopping experience.
Do both apps require coding knowledge to implement?
Neither app explicitly mentions requiring coding knowledge. They are designed to be user-friendly and integrate easily into Shopify stores, likely through a drag-and-drop interface or simple configuration panels.
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