Chaty: WhatsApp & Chat buttons vs RQ ‑ WhatsApp Chat Buttonfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and RQ ‑ WhatsApp Chat Button both aim to enhance customer communication via chat on Shopify stores, but they cater to different needs. Chaty positions itself as a comprehensive chat platform, offering support for over 20 different messaging apps and channels, including WhatsApp, Facebook Messenger, SMS, and even traditional options like phone and email. Its core strength lies in providing a wide array of communication options to cater to diverse customer preferences. In contrast, RQ ‑ WhatsApp Chat Button focuses more specifically on leveraging WhatsApp Business API for automated messaging and marketing, particularly for abandoned cart recovery and order updates. While Chaty excels in providing a versatile and customizable chat widget supporting a multitude of platforms, RQ is designed for merchants heavily invested in WhatsApp marketing and automated customer service. Chaty allows for personalized customization of the chat widget's appearance and supports Google Analytics integration for tracking. RQ offers similar customization and lead capture capabilities, but it prioritizes features for sending automated messages through the WhatsApp Business API. Consequently, the ease of integration and user-friendliness will be impacted depending on the technical skills of the merchant with both apps offering customizable settings. The overall value will ultimately depend on the specific business needs for chat features.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
RQ ‑ WhatsApp Chat Button
26 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
RQ ‑ WhatsApp Chat Button
Send Automated Abandoned Cart Messages, Order Updates, Review Requests, WhatsApp Button
Key Features
- Recover Abandoned Checkouts, Send Review Requests WhatsApp Automation
- Send Order Confirmation, Shipping Confirmation Messages using WhatsApp API
- Send WhatsApp Marketing Messages & Boost Sales
- Add a Customizable WhatsApp Chat Icon widget to your store
- Customize Size, Position, Welcome Message, Page URL, Animations etc.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 RQ ‑ WhatsApp Chat Button5/5 | ||
| Reviews | 182 | 26 |
Reviews Chaty: WhatsApp & Chat buttons182 RQ ‑ WhatsApp Chat Button26 | ||
| Communication Channels | 20+ (WhatsApp, Messenger, SMS, etc.) | Primarily WhatsApp |
Communication Channels Chaty: WhatsApp & Chat buttons20+ (WhatsApp, Messenger, SMS, etc.) RQ ‑ WhatsApp Chat ButtonPrimarily WhatsApp | ||
| Automated Messaging | Preset welcome messages | Abandoned Cart Recovery, Order Updates, Review Requests |
Automated Messaging Chaty: WhatsApp & Chat buttonsPreset welcome messages RQ ‑ WhatsApp Chat ButtonAbandoned Cart Recovery, Order Updates, Review Requests | ||
| Target Merchant | Businesses needing multiple chat options | Businesses focused on WhatsApp marketing |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses needing multiple chat options RQ ‑ WhatsApp Chat ButtonBusinesses focused on WhatsApp marketing | ||
| Analytics | Google Analytics integration | Not explicitly mentioned |
Analytics Chaty: WhatsApp & Chat buttonsGoogle Analytics integration RQ ‑ WhatsApp Chat ButtonNot explicitly mentioned | ||
| Customization | Font, color, position, icons, welcome messages | Size, position, welcome message, animations |
Customization Chaty: WhatsApp & Chat buttonsFont, color, position, icons, welcome messages RQ ‑ WhatsApp Chat ButtonSize, position, welcome message, animations | ||
| API Usage | Not explicitly mentioned | Uses WhatsApp Business API |
API Usage Chaty: WhatsApp & Chat buttonsNot explicitly mentioned RQ ‑ WhatsApp Chat ButtonUses WhatsApp Business API | ||
Our Verdict
For Shopify merchants seeking a single chat button that connects to a wide range of messaging platforms, Chaty: WhatsApp & Chat buttons is the better choice. Its broad support for various communication channels ensures that customers can reach out using their preferred method. It is perfect for businesses that prioritize having numerous connection options rather than solely relying on the WhatsApp marketing funnel.
However, if a merchant is heavily invested in WhatsApp marketing and automation, particularly for abandoned cart recovery, order updates, and review requests, RQ ‑ WhatsApp Chat Button is the more suitable option. Its focus on WhatsApp Business API integration simplifies the process of automating customer communication and driving sales through WhatsApp. In terms of ease of use, RQ might have a slight edge for merchants primarily wanting to leverage WhatsApp features without the complexity of integrating multiple messaging platforms.
Common Questions
Which app offers wider chat channel support?
Chaty offers support for over 20 different chat apps, while RQ primarily focuses on WhatsApp.
Which app is better for abandoned cart recovery?
RQ ‑ WhatsApp Chat Button is specifically designed with abandoned cart recovery features using the WhatsApp Business API.
Which app is more suitable for businesses targeting global audiences?
Chaty's support for multiple international messaging apps like Line, Viber, and WeChat makes it potentially better for global audiences.
Does either app offer integration with other marketing tools?
Chaty explicitly mentions Google Analytics integration. RQ does not specify integrations with other marketing tools beyond WhatsApp.
Which app is easier to use for a non-technical user?
Both offer customization features, but if a merchant primarily needs just WhatsApp functionality, RQ ‑ WhatsApp Chat Button may be easier to set up due to its focused design. Chaty is not necessarily complex, but includes several more channels and, therefore, settings.
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