Chaty: WhatsApp & Chat buttons vs Scala Parcelamento Installmentfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Scala Parcelamento Installment, while both falling under the 'Design elements' category on Shopify, cater to vastly different needs. Chaty focuses on facilitating direct communication between merchants and customers via a wide array of messaging platforms, aiming to increase sales conversions and improve customer support. Scala Parcelamento Installment, on the other hand, directly addresses the buy now pay later (BNPL) trend by displaying installment payment options directly below product prices. This helps merchants promote flexible payment plans to increase average order value (AOV).
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Scala Parcelamento Installment
86 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Scala Parcelamento Installment
Show your payment processor installments/parcelamento options below all prices in your store pages
Key Features
- Preview how your store will look like before saving modifications.
- Optimized for speed and increased conversion rate. Increases your AOV
- Compatible with all themes, automatically calculates the display position.
- Compatible with 135 currencies (USD, EUR, AUD, NZD, GBP, etc..)
- Keeps your theme files intact (it can only read and not change them)
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Scala Parcelamento Installment4.9/5 | ||
| Reviews | 182 | 86 |
Reviews Chaty: WhatsApp & Chat buttons182 Scala Parcelamento Installment86 | ||
| Core Functionality | Multi-channel chat widget for customer support & sales | Displays installment payment options (BNPL) |
Core Functionality Chaty: WhatsApp & Chat buttonsMulti-channel chat widget for customer support & sales Scala Parcelamento InstallmentDisplays installment payment options (BNPL) | ||
| Target Merchant Type | Merchants seeking improved customer communication and lead generation | Merchants offering BNPL options seeking to increase AOV |
Target Merchant Type Chaty: WhatsApp & Chat buttonsMerchants seeking improved customer communication and lead generation Scala Parcelamento InstallmentMerchants offering BNPL options seeking to increase AOV | ||
| Key Integration | WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, etc. & Google Analytics | BNPL providers like Klarna, Mercado Pago, Paypal (display only, no transactions) |
Key Integration Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, etc. & Google Analytics Scala Parcelamento InstallmentBNPL providers like Klarna, Mercado Pago, Paypal (display only, no transactions) | ||
| Customization | Widget customization (font, color, position, icons) | Color, message, spacing, interest customization via theme editor |
Customization Chaty: WhatsApp & Chat buttonsWidget customization (font, color, position, icons) Scala Parcelamento InstallmentColor, message, spacing, interest customization via theme editor | ||
| Value Proposition | Increase sales conversions & improve customer support via convenient chat options | Increase AOV by promoting BNPL payment options |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales conversions & improve customer support via convenient chat options Scala Parcelamento InstallmentIncrease AOV by promoting BNPL payment options | ||
| Payment Processing | None | None. Information display only |
Payment Processing Chaty: WhatsApp & Chat buttonsNone Scala Parcelamento InstallmentNone. Information display only | ||
Our Verdict
Chaty is the superior choice for merchants prioritizing immediate customer interaction, lead generation, and accessible support channels. Its strength lies in providing a central hub for numerous messaging platforms, improving customer engagement and potentially boosting sales through direct communication. Scala Parcelamento Installment is ideal for stores heavily invested in BNPL strategies. Its focus is on transparently presenting payment options to encourage larger purchases, specifically targeting customers sensitive to installment plans. However, merchants without BNPL integration will find Scala Parcelamento Installment useless.
Common Questions
Which app handles payment transactions?
Neither app processes transactions. Chaty focuses on communication, while Scala Parcelamento Installment displays installment information from existing BNPL providers.
Which app is easier to set up?
Based on features, Scala Parcelamento Installment might be slightly simpler to set up initially as it focuses on displaying existing payment information, while Chaty requires configuring various chat channels.
Which app is more likely to improve customer satisfaction?
Chaty is more likely to improve customer satisfaction by providing readily available support channels and instant communication.
Which app will have a more direct impact on sales?
Both can impact sales, but in different ways. Chaty facilitates closing sales through direct communication, while Scala Parcelamento Installment encourages larger purchases through BNPL options.
Can I use both apps together?
Yes, the apps address completely different needs. A merchant could use Chaty for communication and Scala Parcelamento Installment to display installment options.
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