Chaty: WhatsApp & Chat buttons vs TrustedSite ‑ Trust Badgesfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and TrustedSite ‑ Trust Badges address fundamentally different needs for Shopify merchants. Chaty focuses on enhancing customer communication and driving sales through readily accessible chat options across multiple platforms. It aims to increase conversion rates by allowing customers to easily connect with businesses through their preferred messaging app. TrustedSite, on the other hand, concentrates on building trust and credibility with website visitors by offering security certifications and displaying trust badges, aiming to alleviate customer concerns about online shopping safety and legitimacy. The core difference lies in their approach to improving the customer experience. Chaty provides immediate communication channels to facilitate sales and support. TrustedSite focuses on building confidence by showcasing verified security and business practices. Both ultimately aim to improve sales but employ distinct strategies: direct engagement versus perceived safety and trustworthiness.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
TrustedSite ‑ Trust Badges
179 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
TrustedSite ‑ Trust Badges
Build trust with your visitors. Earn certifications and display trust badges on your site.
Key Features
- Earn security and business certifications to increase visitor trust.
- Display trust badges that alleviate concerns and increase sales.
- Show your site is a reliable business that visitors can contact.
- Provide customers identity theft protection. Collect and display testimonials.
Feature Comparison
| Rating | 5/5 | 4.2/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 TrustedSite ‑ Trust Badges4.2/5 | ||
| Reviews | 182 | 179 |
Reviews Chaty: WhatsApp & Chat buttons182 TrustedSite ‑ Trust Badges179 | ||
| Primary Goal | Facilitate customer communication & drive sales via chat | Build trust & alleviate customer concerns with certifications & badges |
Primary Goal Chaty: WhatsApp & Chat buttonsFacilitate customer communication & drive sales via chat TrustedSite ‑ Trust BadgesBuild trust & alleviate customer concerns with certifications & badges | ||
| Target Merchant | Businesses seeking to increase sales conversion through direct customer interaction | Businesses needing to establish trust and security, especially those handling sensitive customer data |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses seeking to increase sales conversion through direct customer interaction TrustedSite ‑ Trust BadgesBusinesses needing to establish trust and security, especially those handling sensitive customer data | ||
| Key Differentiator | All-in-one chat button with multiple messaging app integrations | Provides security and business certifications with corresponding trust badges |
Key Differentiator Chaty: WhatsApp & Chat buttonsAll-in-one chat button with multiple messaging app integrations TrustedSite ‑ Trust BadgesProvides security and business certifications with corresponding trust badges | ||
| Value Proposition | Increase sales conversions, generate leads, and improve client support in one live chat button. | Increase visitor trust, alleviate concerns and increase sales with security & business certifications. |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales conversions, generate leads, and improve client support in one live chat button. TrustedSite ‑ Trust BadgesIncrease visitor trust, alleviate concerns and increase sales with security & business certifications. | ||
Our Verdict
The choice between Chaty and TrustedSite depends heavily on the merchant's priorities. Chaty is ideal for businesses prioritizing immediate customer engagement and sales conversion through readily available chat options. It's particularly useful for businesses that thrive on direct interaction with customers and want to offer multiple communication channels.
TrustedSite is better suited for merchants who operate in sectors where trust and security are paramount, such as e-commerce businesses selling high-value items or handling sensitive customer information. While both apps aim to boost sales, TrustedSite's focus on security and legitimacy provides a different, more indirect, path to achieving that goal. A merchant could even consider using both to cover the spectrum of needs.
Common Questions
Which app is easier to set up?
While specific ease-of-use data isn't provided, both apps seem straightforward. Chaty likely requires configuring messaging app integrations, while TrustedSite needs verification processes to earn certifications.
Which app is more likely to directly increase sales?
Chaty has a more direct approach to increasing sales, offering immediate communication channels for customers to inquire and purchase. TrustedSite increases sales indirectly by building trust, potentially increasing conversion rates from visitors who were initially hesitant.
Can these apps be used together?
Yes, these apps address different aspects of the customer experience and can complement each other. Chaty facilitates direct communication, while TrustedSite establishes trust and security.
Which app is better for a new online store?
For a new online store, TrustedSite might be more crucial initially to establish credibility and alleviate visitor concerns. Once trust is established, Chaty can be added to enhance engagement and sales.
Are there any ongoing costs besides the app subscription?
While not explicitly stated, TrustedSite's certification process might involve additional verification costs beyond the app subscription itself. Chaty's ongoing costs are likely limited to the subscription, unless heavy usage necessitates upgrading to a higher plan.
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