Chaty: WhatsApp & Chat buttons vs TrustKit: Trust Badges & Iconsfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and TrustKit: Trust Badges & Icons represent two distinct approaches to enhancing a Shopify store's functionality. Chaty focuses on enabling direct customer communication through various chat platforms, aiming to improve sales conversion and customer support. It functions as a comprehensive communication hub, integrating WhatsApp, Facebook Messenger, and other messaging apps into a single widget. In contrast, TrustKit prioritizes building customer confidence by displaying trust badges and icons that highlight security and reliability, intending to reduce cart abandonment and reassure shoppers.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
TrustKit: Trust Badges & Icons
1 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
TrustKit: Trust Badges & Icons
Add customizable trust badges and icons to your store to help build customer confidence and trust
Key Features
- Easily add trust badges & icons anywhere in your store.
- No-code customization for design flexibility.
- Access a variety of trust badges and icons .
- Responsive design for optimal mobile display.
- Simple integration for all Shopify stores.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 TrustKit: Trust Badges & Icons5/5 | ||
| Reviews | 182 | 1 |
Reviews Chaty: WhatsApp & Chat buttons182 TrustKit: Trust Badges & Icons1 | ||
| Primary Function | Customer Communication & Support | Building Customer Trust |
Primary Function Chaty: WhatsApp & Chat buttonsCustomer Communication & Support TrustKit: Trust Badges & IconsBuilding Customer Trust | ||
| Key Features | Multi-channel chat integration, customization, analytics | Trust badges, no-code customization, mobile responsive design |
Key Features Chaty: WhatsApp & Chat buttonsMulti-channel chat integration, customization, analytics TrustKit: Trust Badges & IconsTrust badges, no-code customization, mobile responsive design | ||
| Target Merchant | Businesses needing real-time customer support and lead generation via messaging apps. | E-commerce stores focused on building trust and security perception to reduce cart abandonment. |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses needing real-time customer support and lead generation via messaging apps. TrustKit: Trust Badges & IconsE-commerce stores focused on building trust and security perception to reduce cart abandonment. | ||
| Ease of Use | Likely moderate due to multiple integrations | Simple, no-code customization |
Ease of Use Chaty: WhatsApp & Chat buttonsLikely moderate due to multiple integrations TrustKit: Trust Badges & IconsSimple, no-code customization | ||
| Value Proposition | Improved sales conversions and customer support through direct communication. | Reduced cart abandonment and increased customer confidence through trust signals. |
Value Proposition Chaty: WhatsApp & Chat buttonsImproved sales conversions and customer support through direct communication. TrustKit: Trust Badges & IconsReduced cart abandonment and increased customer confidence through trust signals. | ||
| Focus | Proactive engagement | Passive reassurance |
Focus Chaty: WhatsApp & Chat buttonsProactive engagement TrustKit: Trust Badges & IconsPassive reassurance | ||
Our Verdict
Chaty is better suited for merchants who prioritize direct engagement and real-time customer support through multiple communication channels. Its strength lies in facilitating immediate customer interaction and lead generation. TrustKit, on the other hand, is ideal for merchants seeking to boost customer confidence and reduce cart abandonment by visually showcasing security and trust signals on their website. While both aim to improve sales, they do so through different mechanisms.
Given the significantly higher number of reviews, Chaty has a stronger indication of reliability and effectiveness based on user experience. TrustKit's lack of reviews makes it difficult to gauge its performance in a real-world setting. Therefore, unless a merchant *specifically* needs trust badges and already has adequate live chat support, Chaty appears to be the safer and more potentially impactful choice due to its proven track record and proactive approach to customer engagement.
Common Questions
What's the main difference between Chaty and TrustKit?
Chaty focuses on enabling direct communication with customers via various messaging apps, while TrustKit focuses on building customer trust by displaying trust badges.
Which app is easier to use?
TrustKit claims to offer 'no-code customization', suggesting it may be easier to use than Chaty, which involves integrating multiple chat platforms.
Which app is better for increasing sales?
Both apps aim to increase sales, but Chaty does so by facilitating direct customer interaction, while TrustKit does so by building trust and reducing cart abandonment.
Which app should I choose if I want to provide better customer support?
Chaty is the clear choice for improving customer support, as it allows customers to contact you through their preferred messaging app.
Is TrustKit a riskier choice with only 1 review?
Yes, TrustKit's single review presents a higher risk compared to Chaty's 182 reviews. More reviews offer a more reliable indication of user satisfaction and app effectiveness.
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