Chaty: WhatsApp & Chat buttons vs WhatsApp Chat & Abandoned Cartfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and WhatsApp Chat & Abandoned Cart both aim to enhance customer communication on Shopify stores, but they cater to different needs. Chaty positions itself as a versatile 'all-in-one chat button' providing customers with multiple communication channels beyond WhatsApp, including Facebook Messenger, Viber, Telegram, and even traditional methods like phone calls and SMS. Its strength lies in offering a wide array of communication options and simple integration across numerous platforms, making it suitable for businesses wanting to provide maximum accessibility. Chaty focuses on lead generation, sales conversion, and improved client support through accessibility and ease of connection. WhatsApp Chat & Abandoned Cart, on the other hand, is heavily focused on leveraging WhatsApp as a marketing and sales tool. While it offers chat functionality, its core strength is in driving revenue through abandoned cart recovery, WhatsApp marketing campaigns (including upselling/cross-selling), and omnichannel support. This app is for merchants who specifically want to harness the power of WhatsApp for marketing automation and sales optimization through features like chatbots and segmented broadcasts. It provides integrations with review platforms and the ability to build a WhatsApp subscriber list, showing a strong focus on data collection and targeted campaigns. In essence, Chaty is a broad communication facilitator, while WhatsApp Chat & Abandoned Cart is a WhatsApp-centric sales and marketing automation tool. The choice hinges on whether a merchant needs a wide variety of communication channels or a deep dive into WhatsApp marketing.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
WhatsApp Chat & Abandoned Cart
265 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
WhatsApp Chat & Abandoned Cart
All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.
Key Features
- Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns
- Collect Product Reviews on WhatsApp, upload to Judgeme, Stamped, Loox, Yotpo
- Install Spin The Wheel & Exit Popups To Build WhatsApp Subscribers
- Integrate Chatbots into Marketing & Support campaigns to drive more sales
- Launch Abandoned Cart Recovery Campaigns that drive ROI
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 WhatsApp Chat & Abandoned Cart4.9/5 | ||
| Reviews | 182 | 265 |
Reviews Chaty: WhatsApp & Chat buttons182 WhatsApp Chat & Abandoned Cart265 | ||
| Primary Focus | Multi-Channel Chat & Accessibility | WhatsApp Marketing & Automation |
Primary Focus Chaty: WhatsApp & Chat buttonsMulti-Channel Chat & Accessibility WhatsApp Chat & Abandoned CartWhatsApp Marketing & Automation | ||
| Key Feature Differentiation | Supports 20+ chat platforms; Contact Form & Call Button | Abandoned Cart Recovery, Segmented Broadcasts, Chatbots |
Key Feature Differentiation Chaty: WhatsApp & Chat buttonsSupports 20+ chat platforms; Contact Form & Call Button WhatsApp Chat & Abandoned CartAbandoned Cart Recovery, Segmented Broadcasts, Chatbots | ||
| Target Merchant Type | Businesses seeking broad communication options | Businesses focused on WhatsApp marketing & sales |
Target Merchant Type Chaty: WhatsApp & Chat buttonsBusinesses seeking broad communication options WhatsApp Chat & Abandoned CartBusinesses focused on WhatsApp marketing & sales | ||
| Ease of Use (Implied) | Likely simpler setup due to broader scope | Potentially steeper learning curve due to automation complexity |
Ease of Use (Implied) Chaty: WhatsApp & Chat buttonsLikely simpler setup due to broader scope WhatsApp Chat & Abandoned CartPotentially steeper learning curve due to automation complexity | ||
| Value Proposition | Increased accessibility and contact options for customers | Increased sales & revenue through WhatsApp automation |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased accessibility and contact options for customers WhatsApp Chat & Abandoned CartIncreased sales & revenue through WhatsApp automation | ||
| Integration with Review Platforms | Not explicitly mentioned | Integrates with Judgeme, Stamped, Loox, Yotpo |
Integration with Review Platforms Chaty: WhatsApp & Chat buttonsNot explicitly mentioned WhatsApp Chat & Abandoned CartIntegrates with Judgeme, Stamped, Loox, Yotpo | ||
Our Verdict
For merchants seeking a simple and versatile solution to enable customer communication across multiple platforms, including WhatsApp, Facebook Messenger, and even traditional methods like phone and SMS, Chaty: WhatsApp & Chat buttons is the better choice. Its focus on accessibility and ease of contact makes it ideal for businesses prioritizing customer support and lead generation through readily available communication channels.
However, for merchants specifically looking to leverage the power of WhatsApp for marketing automation and sales optimization, WhatsApp Chat & Abandoned Cart is the clear winner. Its advanced features like abandoned cart recovery, segmented broadcasts, and chatbot integration are designed to drive revenue and increase customer engagement through targeted WhatsApp campaigns. This app is best suited for businesses with a strong WhatsApp presence and a desire to maximize their ROI through automated marketing strategies.
Common Questions
Which app offers more chat channel options?
Chaty: WhatsApp & Chat buttons supports over 20 chat platforms including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and more, while WhatsApp Chat & Abandoned Cart primarily focuses on WhatsApp.
Which app is better for abandoned cart recovery?
WhatsApp Chat & Abandoned Cart explicitly highlights abandoned cart recovery as a key feature, making it the better choice for this purpose. Chaty does not mention abandoned cart recovery specifically.
Does either app offer customer review integration?
WhatsApp Chat & Abandoned Cart integrates with customer review platforms like Judgeme, Stamped, Loox, and Yotpo. Chaty does not explicitly state review platform integration.
Which app is more suitable for businesses with limited technical expertise?
Chaty: WhatsApp & Chat buttons is likely easier to set up and manage due to its broader and more straightforward focus on enabling communication channels. WhatsApp Chat & Abandoned Cart's automation features may require more technical knowledge to implement effectively.
Which app is better for building a WhatsApp subscriber list?
WhatsApp Chat & Abandoned Cart includes features like Spin The Wheel & Exit Popups to build WhatsApp subscribers, making it the preferred option for growing a WhatsApp audience. Chaty does not emphasize list-building features.
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