Chaty: WhatsApp & Chat buttons vs Wizybot ‑ AI Chatbotfor Shopify (2026)
Chaty and Wizybot both offer Shopify merchants chat functionality but cater to different needs. Chaty focuses on providing a wide array of chat channels, enabling customers to contact the merchant via their preferred platform such as WhatsApp, Facebook Messenger, and even SMS or phone calls. Its strength lies in accessibility and giving customers choices. It acts primarily as a multifaceted contact button, aiming to increase conversions and improve customer support by facilitating easy communication. Wizybot, on the other hand, is an AI-powered solution designed to automate customer support and drive sales through intelligent chatbots and marketing campaigns. It unifies customer conversations across various channels into one platform, leveraging AI to handle FAQs, order updates, refunds, and even product recommendations. Wizybot aims to streamline support operations and personalize customer experiences, allowing human agents to focus on more complex issues and strategic tasks. Its value proposition centers around efficiency, scalability, and proactive customer engagement through AI.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Wizybot ‑ AI Chatbot
165 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Wizybot ‑ AI Chatbot
Streamline customer support and sales with AI automation
Key Features
- All channels in one inbox: WhatsApp, email, chat, Instagram, Facebook, and more
- AI chatbot that resolve customer support issues in your brand’s tone, end to end
- WhatsApp marketing campaigns and automated flows for abandoned carts, promotions
- AI-driven product recommendations to increase conversions
- Answer with AI social media comments and DMs
Feature Comparison
| Rating | 5/5 | 4.8/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Wizybot ‑ AI Chatbot4.8/5 | ||
| Reviews | 182 | 165 |
Reviews Chaty: WhatsApp & Chat buttons182 Wizybot ‑ AI Chatbot165 | ||
| Primary Function | Multi-channel Chat Button | AI-Powered Chatbot & Helpdesk |
Primary Function Chaty: WhatsApp & Chat buttonsMulti-channel Chat Button Wizybot ‑ AI ChatbotAI-Powered Chatbot & Helpdesk | ||
| Key Feature: Customer Communication | Wide variety of chat app integrations (WhatsApp, Facebook, etc.) | AI-driven customer support and automated responses |
Key Feature: Customer Communication Chaty: WhatsApp & Chat buttonsWide variety of chat app integrations (WhatsApp, Facebook, etc.) Wizybot ‑ AI ChatbotAI-driven customer support and automated responses | ||
| Key Feature: Sales & Marketing | Preset welcome messages, Call Now button | WhatsApp marketing campaigns, abandoned cart recovery, product recommendations |
Key Feature: Sales & Marketing Chaty: WhatsApp & Chat buttonsPreset welcome messages, Call Now button Wizybot ‑ AI ChatbotWhatsApp marketing campaigns, abandoned cart recovery, product recommendations | ||
| Automation Level | Minimal automation, focuses on accessibility | High automation through AI chatbots and workflows |
Automation Level Chaty: WhatsApp & Chat buttonsMinimal automation, focuses on accessibility Wizybot ‑ AI ChatbotHigh automation through AI chatbots and workflows | ||
| Target Merchant | Merchants prioritizing direct customer contact options | Merchants seeking to automate customer service and boost sales with AI |
Target Merchant Chaty: WhatsApp & Chat buttonsMerchants prioritizing direct customer contact options Wizybot ‑ AI ChatbotMerchants seeking to automate customer service and boost sales with AI | ||
| Integration with Channels | Integrates as a chat button, linking to existing apps | Unifies multiple channels into one helpdesk platform |
Integration with Channels Chaty: WhatsApp & Chat buttonsIntegrates as a chat button, linking to existing apps Wizybot ‑ AI ChatbotUnifies multiple channels into one helpdesk platform | ||
| Reporting & Analytics | Google Analytics integration for tracking interactions | AI-driven insights and reporting on customer interactions and sales performance |
Reporting & Analytics Chaty: WhatsApp & Chat buttonsGoogle Analytics integration for tracking interactions Wizybot ‑ AI ChatbotAI-driven insights and reporting on customer interactions and sales performance | ||
Our Verdict
For merchants primarily concerned with providing customers with a broad range of direct communication options and facilitating easy contact, Chaty is the more suitable choice. Its focus on accessibility and diverse channel support makes it ideal for businesses prioritizing readily available customer service. It's a solid option for merchants who want quick setup and increased customer engagement without the complexity of AI.
Wizybot, however, is better suited for merchants seeking to automate their customer support, improve sales through targeted marketing campaigns, and provide personalized experiences at scale. Its AI-powered capabilities offer significant time-saving and efficiency gains, making it a compelling option for businesses handling a high volume of customer inquiries or those looking to proactively engage customers to drive repeat purchases and loyalty. If a merchant wants more than basic chat functionality and is ready to invest in AI automation, Wizybot is the superior choice.
Common Questions
Which app is easier to set up?
Chaty is likely easier to set up due to its simpler functionality as a chat button aggregator. Wizybot, with its AI capabilities and channel unification, requires more configuration and integration.
Does Chaty use AI?
No, Chaty does not use AI. It's a straightforward tool for displaying various chat buttons and directing customers to their preferred messaging app.
Is Wizybot more expensive than Chaty?
Without pricing information, it's difficult to say definitively. However, given Wizybot's AI-powered features and extensive functionality, it's plausible that it is a more expensive option than Chaty.
Which app is better for a small business with limited resources?
Chaty is likely the better option for a small business with limited resources due to its ease of setup and lower potential cost. Wizybot may be overwhelming and require more time and investment to manage effectively.
Can both apps be used together?
It's theoretically possible, but redundant. Chaty's functionality is largely encompassed by Wizybot's unified inbox. Using both would likely create confusion and unnecessary complexity.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store