Complaint Guru vs Relocate+ Order Editorfor Shopify (2026)
Complaint Guru and Relocate+ Order Editor both aim to improve customer satisfaction, but they approach it from different angles. Complaint Guru focuses on providing a dedicated system for customers to submit and track complaints, aiming for efficient resolution and improved brand reputation. Relocate+ Order Editor, on the other hand, focuses on empowering customers to self-manage their orders by editing addresses, products, and other order details, thereby reducing support requests and returns. The key difference lies in their approach: Complaint Guru is reactive (managing complaints), while Relocate+ is proactive (preventing issues and enabling self-service).
At a Glance
Complaint Guru
2 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Complaint Guru
Track, prioritize, and resolve customer issues in real time with a dedicated complaint page.
Key Features
- Create a custom page for customers to submit and track complaints easily.
- Effortlessly monitor and prioritize customer complaints for quick resolutions.
- Keep customers informed with instant updates on their complaint status.
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Complaint Guru5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 2 | 31 |
Reviews Complaint Guru2 Relocate+ Order Editor31 | ||
| Focus | Complaint Management | Order Self-Editing |
Focus Complaint GuruComplaint Management Relocate+ Order EditorOrder Self-Editing | ||
| Primary Goal | Resolving Complaints | Reducing Support Requests & Returns |
Primary Goal Complaint GuruResolving Complaints Relocate+ Order EditorReducing Support Requests & Returns | ||
| Customer Action | Submit Complaints | Edit Orders |
Customer Action Complaint GuruSubmit Complaints Relocate+ Order EditorEdit Orders | ||
| Key Feature 1 | Custom Complaint Page | Rule-Based Editing |
Key Feature 1 Complaint GuruCustom Complaint Page Relocate+ Order EditorRule-Based Editing | ||
| Key Feature 2 | Complaint Tracking | Time-Based Restrictions |
Key Feature 2 Complaint GuruComplaint Tracking Relocate+ Order EditorTime-Based Restrictions | ||
| Integration | Not Specified | ShipStation, Recharge |
Integration Complaint GuruNot Specified Relocate+ Order EditorShipStation, Recharge | ||
| Value Proposition | Improved Brand Reputation | Increased Customer Satisfaction & Reduced Costs |
Value Proposition Complaint GuruImproved Brand Reputation Relocate+ Order EditorIncreased Customer Satisfaction & Reduced Costs | ||
| Target Merchant | Businesses needing formal complaint management | Businesses with frequent order changes and returns |
Target Merchant Complaint GuruBusinesses needing formal complaint management Relocate+ Order EditorBusinesses with frequent order changes and returns | ||
Our Verdict
For merchants struggling with a high volume of negative feedback and looking for a dedicated system to manage and resolve complaints efficiently, Complaint Guru might be a worthwhile consideration, although the limited number of reviews is a point to note. However, for merchants experiencing frequent order change requests, address errors, or a high return rate due to incorrect orders, Relocate+ Order Editor is the better choice. Its self-service approach can significantly reduce support burden and improve customer satisfaction by giving customers more control over their orders. The larger number of reviews also lends more credibility to Relocate+'s effectiveness.
Common Questions
Which app is better for reducing customer support tickets?
Relocate+ Order Editor is specifically designed to reduce customer support tickets by empowering customers to self-manage their orders. Complaint Guru addresses support after a problem has already occurred.
Which app is easier to set up and use?
Based on the descriptions, Relocate+ Order Editor might involve more setup due to configuring custom rules. Complaint Guru likely has a simpler setup focused on creating a dedicated complaint page. However, without direct user experience data, this is speculative.
Do either of these apps integrate with other helpdesk software?
The description for Complaint Guru doesn't specify any integrations. Relocate+ Order Editor integrates with ShipStation and Recharge, suggesting potential integration capabilities with other platforms.
Which app is more suitable for a new Shopify store?
For a brand new store with few orders, neither app is essential. However, if expecting high order volume and want to prevent errors from the get-go, Relocate+ Order Editor offers value. Complaint Guru would be better suited once the store has enough volume to start tracking and analyzing complaints.
Is Complaint Guru a full-featured helpdesk solution?
Based on the provided information, Complaint Guru focuses specifically on complaint management and doesn't appear to be a full-featured helpdesk solution like Zendesk or Gorgias.
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