CONSIO - Phone Call & AI Voice vs Interakt ‑ Sell on WhatsAppfor Shopify (2026)
CONSIO - Phone Call & AI Voice positions itself as an AI-powered, Shopify-native phone and messaging platform designed to drive measurable revenue through phone conversations. It emphasizes inbound AI voice support, outbound calling campaigns, and SMS, all within a unified workspace and deeply integrated with Shopify. Interakt ‑ Sell on WhatsApp, on the other hand, focuses specifically on leveraging WhatsApp for sales and customer engagement. While both apps fall under the broader category of "Selling online - Other," they target different communication channels and merchant needs. CONSIO appears geared towards businesses seeking comprehensive phone-based customer interaction and lead generation, while Interakt caters to those prioritizing WhatsApp-based commerce. The primary differentiating factor is the communication medium. CONSIO centers on voice and SMS, utilizing AI to automate and optimize phone calls, qualify leads, and manage customer service. It aims for high-volume outbound calling alongside efficient inbound call handling. Interakt, with its focus on WhatsApp, likely offers features like order updates, product catalogs within WhatsApp, and targeted marketing campaigns on the platform. The integrations mentioned for CONSIO, like Klaviyo and Zendesk, highlight its ambitions to be a central hub for customer communication across multiple channels, while Interakt’s strength would reside in maximizing the potential of WhatsApp as a sales channel.
At a Glance
CONSIO - Phone Call & AI Voice
29 reviews
Interakt ‑ Sell on WhatsApp
242 reviews
Detailed Overview
CONSIO - Phone Call & AI Voice
Consio is a Shopify-native AI phone and messaging platform built for ecommerce brands. It helps merchants turn phone conversations into measurable revenue by combining inbound AI voice support, outbound calling campaigns, and SMS inside one unified workspace.
Key Features
- Inbound AI Voice 24/7 + AI IVR: answers, qualifies, routes high-intent calls
- Outbound power dialer runs segmented campaigns; auto-drops voicemails, at scale
- All-in-one Phone Hub: AI + human calls, SMS, live monitoring, Shopify ROI
- Call top segments from Klaviyo & Shopify: VIPs, abandoned checkouts, in minutes
- AI SMS follows up instantly with tracking links, product info, or order updates
Feature Comparison
| Rating | 4.8/5 | 4.2/5 |
Rating CONSIO - Phone Call & AI Voice4.8/5 Interakt ‑ Sell on WhatsApp4.2/5 | ||
| Reviews | 29 | 242 |
Reviews CONSIO - Phone Call & AI Voice29 Interakt ‑ Sell on WhatsApp242 | ||
| Primary Communication Channel | Phone Calls & SMS | |
Primary Communication Channel CONSIO - Phone Call & AI VoicePhone Calls & SMS Interakt ‑ Sell on WhatsAppWhatsApp | ||
| AI Integration | Heavy (AI Voice Agent, AI IVR, AI Summaries) | Likely Light/Absent (Not Mentioned) |
AI Integration CONSIO - Phone Call & AI VoiceHeavy (AI Voice Agent, AI IVR, AI Summaries) Interakt ‑ Sell on WhatsAppLikely Light/Absent (Not Mentioned) | ||
| Outbound Focus | Strong (Power Dialer, Voicemail Drops, Segmented Campaigns) | Likely Limited (Depending on WhatsApp Marketing Features) |
Outbound Focus CONSIO - Phone Call & AI VoiceStrong (Power Dialer, Voicemail Drops, Segmented Campaigns) Interakt ‑ Sell on WhatsAppLikely Limited (Depending on WhatsApp Marketing Features) | ||
| Target Merchant | High-growth eCommerce businesses needing scalable phone support and lead generation. | Businesses focused on direct engagement and sales through WhatsApp. |
Target Merchant CONSIO - Phone Call & AI VoiceHigh-growth eCommerce businesses needing scalable phone support and lead generation. Interakt ‑ Sell on WhatsAppBusinesses focused on direct engagement and sales through WhatsApp. | ||
| Integration Ecosystem | Extensive (Klaviyo, Zendesk, Gorgias, Kustomer, Richpanel) | Not Specified (Likely focused on WhatsApp and e-commerce platforms) |
Integration Ecosystem CONSIO - Phone Call & AI VoiceExtensive (Klaviyo, Zendesk, Gorgias, Kustomer, Richpanel) Interakt ‑ Sell on WhatsAppNot Specified (Likely focused on WhatsApp and e-commerce platforms) | ||
| Primary Goal | Turn phone conversations into measurable revenue | Sell products directly on WhatsApp |
Primary Goal CONSIO - Phone Call & AI VoiceTurn phone conversations into measurable revenue Interakt ‑ Sell on WhatsAppSell products directly on WhatsApp | ||
Our Verdict
CONSIO - Phone Call & AI Voice is the stronger choice for merchants seeking to leverage AI to handle high volumes of inbound calls, run outbound calling campaigns, and deeply integrate phone-based communication into their customer lifecycle. Its integrations with popular customer service platforms suggest a robust solution for larger businesses.
Interakt ‑ Sell on WhatsApp is better suited for businesses that see WhatsApp as a primary sales and customer service channel. If a merchant's target demographic heavily utilizes WhatsApp for communication and purchasing, Interakt provides a focused solution for maximizing that channel's potential. The larger number of reviews for Interakt, despite the lower rating, suggests a wider adoption and established presence in the WhatsApp commerce space.
Common Questions
What is the key difference in how these apps handle customer communication?
CONSIO focuses on phone calls and SMS, leveraging AI for automation and scalability. Interakt centralizes communication and sales efforts on the WhatsApp platform.
Which app is better for outbound sales campaigns?
CONSIO appears to have a more robust outbound calling feature set with its power dialer, voicemail drops, and segmented campaign capabilities. Interakt's outbound capabilities would depend on its WhatsApp marketing features.
Which app is better suited for large e-commerce businesses with existing customer service platforms?
CONSIO, with its integrations with Klaviyo, Zendesk, Gorgias, Kustomer, and Richpanel, seems better positioned to integrate into existing workflows for larger businesses.
How does AI impact the use of each app?
AI is central to CONSIO's functionality, automating call answering, qualifying leads, and summarizing conversations. AI use isn't mentioned for Interakt based on the available information.
Which app is better if my target audience primarily uses WhatsApp?
Interakt is specifically designed to sell on WhatsApp, making it the optimal choice if your customers prefer that platform for communication and purchasing.
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