CONSIO - Phone Call & AI Voice vs Shopeaks: From Story to Storefor Shopify (2026)
CONSIO - Phone Call & AI Voice and Shopeaks: From Story to Store address distinct aspects of e-commerce growth, each leveraging AI in unique ways. Consio positions itself as a Shopify-native AI-powered communication platform focused on transforming phone and messaging interactions into revenue-generating opportunities. Its strengths lie in inbound AI voice support, outbound calling campaigns, and SMS management within a centralized hub, primarily targeting e-commerce brands seeking to enhance customer service and sales through phone-based interactions. Shopeaks, on the other hand, concentrates on social commerce and turning social media engagement into sales. It aims to streamline the shopping experience by converting social posts and ads into personalized AI-powered storefronts. Shopeaks' key features include showcasing products from social feeds, managing influencers, and optimizing ads using AI-driven insights. This app is geared towards merchants looking to capitalize on their social media presence to drive traffic and sales through enhanced customer engagement. The choice between the two depends on whether a merchant wants to improve conversions from phone calls or from social media.
At a Glance
CONSIO - Phone Call & AI Voice
29 reviews
Shopeaks: From Story to Store
14 reviews
Detailed Overview
CONSIO - Phone Call & AI Voice
Consio is a Shopify-native AI phone and messaging platform built for ecommerce brands. It helps merchants turn phone conversations into measurable revenue by combining inbound AI voice support, outbound calling campaigns, and SMS inside one unified workspace.
Key Features
- Inbound AI Voice 24/7 + AI IVR: answers, qualifies, routes high-intent calls
- Outbound power dialer runs segmented campaigns; auto-drops voicemails, at scale
- All-in-one Phone Hub: AI + human calls, SMS, live monitoring, Shopify ROI
- Call top segments from Klaviyo & Shopify: VIPs, abandoned checkouts, in minutes
- AI SMS follows up instantly with tracking links, product info, or order updates
Shopeaks: From Story to Store
Turn posts, stories, and ads into a personal storefront that instantly drives engagement and sales.
Key Features
- Instant Store: AI-powered storefront with personalized recommendations
- Shop the Feed: showcase products directly from your social feeds
- Ads Plus: AI-driven insights and A/B testing for ad success
- Influencers: track campaigns, performance, and ROI
- Improved ROAS, higher conversion rates and Increased Average Order Value.
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating CONSIO - Phone Call & AI Voice4.8/5 Shopeaks: From Story to Store5/5 | ||
| Reviews | 29 | 14 |
Reviews CONSIO - Phone Call & AI Voice29 Shopeaks: From Story to Store14 | ||
| Primary Focus | Phone & SMS communication | Social Commerce & Content Sales |
Primary Focus CONSIO - Phone Call & AI VoicePhone & SMS communication Shopeaks: From Story to StoreSocial Commerce & Content Sales | ||
| AI Application | AI Voice Agent, call qualification & routing, AI SMS | AI-powered storefronts, ad optimization, product recommendations |
AI Application CONSIO - Phone Call & AI VoiceAI Voice Agent, call qualification & routing, AI SMS Shopeaks: From Story to StoreAI-powered storefronts, ad optimization, product recommendations | ||
| Target Merchant | E-commerce brands needing phone/SMS support | E-commerce brands focused on social media sales |
Target Merchant CONSIO - Phone Call & AI VoiceE-commerce brands needing phone/SMS support Shopeaks: From Story to StoreE-commerce brands focused on social media sales | ||
| Integration | Klaviyo, Zendesk, Gorgias, Kustomer, Richpanel | Social media platforms (implicit) |
Integration CONSIO - Phone Call & AI VoiceKlaviyo, Zendesk, Gorgias, Kustomer, Richpanel Shopeaks: From Story to StoreSocial media platforms (implicit) | ||
| Key Benefit | Improved phone support ROI, increased conversion from calls | Enhanced social media sales, improved ROAS |
Key Benefit CONSIO - Phone Call & AI VoiceImproved phone support ROI, increased conversion from calls Shopeaks: From Story to StoreEnhanced social media sales, improved ROAS | ||
| Ease of Use (Implied) | Potentially higher learning curve due to phone system management | Potentially easier setup due to focus on social media content |
Ease of Use (Implied) CONSIO - Phone Call & AI VoicePotentially higher learning curve due to phone system management Shopeaks: From Story to StorePotentially easier setup due to focus on social media content | ||
| Value Proposition | Transforms phone & SMS conversations into measurable revenue | Converts social engagement into sales and business growth |
Value Proposition CONSIO - Phone Call & AI VoiceTransforms phone & SMS conversations into measurable revenue Shopeaks: From Story to StoreConverts social engagement into sales and business growth | ||
Our Verdict
Merchants prioritizing customer service and sales via phone calls and SMS will find CONSIO - Phone Call & AI Voice a valuable asset. Its AI-powered voice agent and outbound calling capabilities can significantly enhance customer interaction and drive revenue from phone-based channels. It also integrates with popular support platforms.
For businesses heavily reliant on social media for driving traffic and sales, Shopeaks: From Story to Store offers a streamlined solution to convert social engagement into tangible revenue. Its AI-powered storefronts and ad optimization features cater to merchants seeking to leverage their social media presence for maximum impact. Smaller businesses, or those new to using phone support as a sales channel, may find Shopeaks easier to implement initially.
Common Questions
Which app is better for improving customer support?
CONSIO is better suited for improving customer support through AI-powered phone and SMS interactions. It automates call handling, resolves FAQs, and routes complex issues to human agents, all integrated with Shopify data.
Which app is better for increasing sales from social media?
Shopeaks excels at increasing sales from social media by turning posts and ads into personalized storefronts. It aims to make shopping directly from social content seamless, improving conversion rates.
Does CONSIO integrate with my existing customer service tools?
Yes, CONSIO integrates with several popular customer service platforms like Klaviyo, Zendesk, Gorgias, Kustomer, and Richpanel.
How does Shopeaks use AI?
Shopeaks uses AI to create personalized storefronts, provide product recommendations, and optimize ad campaigns for better performance. It also helps with influencer campaign analysis.
Which app has more reviews, suggesting greater adoption?
CONSIO has 29 reviews, compared to Shopeaks' 14, indicating it has likely been adopted by more merchants, although Shopeaks maintains a higher rating.
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