CRM PLUS on LINE vs Customer Profile Extenderfor Shopify (2026)
CRM PLUS on LINE and Customer Profile Extender are both Shopify apps falling under the 'Accounts and login' category, but they address vastly different needs. CRM PLUS on LINE focuses on leveraging LINE integration for automated customer communication, particularly for marketing and customer service purposes. It allows merchants to send targeted LINE messages based on customer data and behavior, like abandoned checkouts, and offers features such as rich menus and integration with Shopify Flow for advanced automation. A key differentiator is its use of LINE as a communication channel and its targeted messaging capabilities. It also boasts a 5-star rating with 38 reviews. Social logins via LINE are available to Shopify Plus merchants. Customer Profile Extender, on the other hand, is designed to enhance the customer account profile within the Shopify store itself. It allows merchants to add custom fields to the customer profile page, enabling customers to self-report information like birthdates, preferred categories, or membership ranks. This data is then stored as customer metafields. The app aims to improve CRM accuracy and customer retention by allowing customers to manage more of their own data. It currently has no ratings or reviews, implying that it is potentially newer to the market or has seen limited adoption.
At a Glance
CRM PLUS on LINE
38 reviews
Customer Profile Extender
0 reviews
Detailed Overview
CRM PLUS on LINE
You can automate various LINE messages by using customer data such as abandoned checkout and more！
Key Features
- Add LINE integration blocks to the Shopify order status page and My Page.
- Use Shopify customer tags to send messages on LINE.
- Automate abandoned checkout message, restock notifications, etc on LINE.
- Deliver tabbed rich menus or dedicated rich menus to specific customers.
- More flexible delivery automation is possible with Shopify Flow integration.
Customer Profile Extender
「新しいお客様アカウント」のプロフィール画面に、カスタムフィールドを簡単追加！ノーコードで誰でも管理可能
Key Features
- メタフィールドを用いてノーコードでカスタム項目を最大5つ追加・管理できます。
- テキスト・数値・日付・真偽値、選択肢など多様な入力形式に対応しています。
- 必須項目やバリデーション設定も可能です。
- 入力内容は顧客のメタフィールドに保存します。
Feature Comparison
| Rating | 5/5 | 0/5 |
Rating CRM PLUS on LINE5/5 Customer Profile Extender0/5 | ||
| Reviews | 38 | 0 |
Reviews CRM PLUS on LINE38 Customer Profile Extender0 | ||
| Core Function | Automated LINE Messaging | Custom Customer Profile Fields |
Core Function CRM PLUS on LINEAutomated LINE Messaging Customer Profile ExtenderCustom Customer Profile Fields | ||
| Target Merchant | Merchants using LINE for customer communication | Merchants wanting to collect more customer data directly |
Target Merchant CRM PLUS on LINEMerchants using LINE for customer communication Customer Profile ExtenderMerchants wanting to collect more customer data directly | ||
| Ease of Use (Assumed) | Requires LINE integration and potentially Shopify Flow knowledge | No-code, likely easier for simple custom fields |
Ease of Use (Assumed) CRM PLUS on LINERequires LINE integration and potentially Shopify Flow knowledge Customer Profile ExtenderNo-code, likely easier for simple custom fields | ||
| Value Proposition | Increased engagement and sales through personalized LINE messages | Improved CRM data quality and customer retention through self-reported data |
Value Proposition CRM PLUS on LINEIncreased engagement and sales through personalized LINE messages Customer Profile ExtenderImproved CRM data quality and customer retention through self-reported data | ||
| External Integration | LINE, Shopify Flow | None beyond Shopify |
External Integration CRM PLUS on LINELINE, Shopify Flow Customer Profile ExtenderNone beyond Shopify | ||
| Social Login | LINE Login (Shopify Plus only) | N/A |
Social Login CRM PLUS on LINELINE Login (Shopify Plus only) Customer Profile ExtenderN/A | ||
| Data Storage | Shopify Customer Tags | Shopify Customer Metafields |
Data Storage CRM PLUS on LINEShopify Customer Tags Customer Profile ExtenderShopify Customer Metafields | ||
Our Verdict
For merchants heavily invested in LINE as a communication channel and seeking to automate customer interactions via targeted messages (e.g., abandoned cart recovery, restock notifications), CRM PLUS on LINE appears to be the better choice, especially given its positive reviews. Its integration with Shopify Flow offers advanced automation capabilities, albeit potentially with a steeper learning curve. However, only Shopify Plus merchants can enable LINE Login.
If a merchant's primary goal is to enrich customer profiles with custom data that customers can directly manage themselves (e.g., for loyalty programs or personalized product recommendations) and they aren't particularly focused on LINE, Customer Profile Extender might be a suitable option, especially if ease of use is a priority. However, the lack of reviews and potentially limited functionality (max 5 custom fields) should be considered. Merchants heavily reliant on customer data analysis who don't need LINE integration would prefer Customer Profile Extender.
Common Questions
Which app is easier to set up and use?
Customer Profile Extender is likely easier to set up for basic custom field additions, as it advertises a no-code approach. CRM PLUS on LINE might require more technical knowledge related to LINE integration and Shopify Flow for advanced automation.
Can I use both apps together?
Potentially, but their functionalities don't directly overlap. CRM PLUS on LINE focuses on external communication via LINE, while Customer Profile Extender focuses on internal customer profile enrichment within Shopify. You could use Customer Profile Extender to collect data and CRM PLUS on LINE to target messages based on that data.
Which app is better for increasing sales?
CRM PLUS on LINE is more directly targeted towards increasing sales through automated, personalized messages such as abandoned checkout reminders and targeted promotions. Customer Profile Extender indirectly contributes to sales by improving customer retention and personalization opportunities based on the data collected.
Which app stores customer data more securely?
Both apps rely on Shopify's infrastructure for data storage. CRM PLUS on LINE uses Shopify customer tags and Customer Profile Extender stores data in Shopify customer metafields. The security of this data is primarily determined by Shopify's security policies.
Does CRM PLUS on LINE work with all Shopify plans?
Based on the provided description, the LINE Login feature is exclusive to Shopify Plus plans. The other functionalities are available to all accounts, though this might need to be checked via the app description page.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store