Customs Buddy vs Zigpoll Customer Surveysfor Shopify (2026)
Customs Buddy and Zigpoll Customer Surveys, while both listed under Shopify's Operations category, serve fundamentally different purposes. Customs Buddy focuses on streamlining international shipping operations by automating the creation of commercial invoices, aiming to reduce customs clearance delays and costs. Its target audience is Shopify merchants who are heavily involved in international sales and require efficient invoice generation. Conversely, Zigpoll Customer Surveys centers on gathering customer feedback through various survey types (post-purchase, pre-purchase, NPS, etc.) delivered on-site, via email, or SMS. Zigpoll empowers merchants to understand customer needs, optimize their marketing strategies, and improve conversion rates. The key differentiator lies in their core function: Customs Buddy automates a specific operational task (invoice generation), while Zigpoll provides a platform for continuous customer feedback and data analysis. Customs Buddy emphasizes operational efficiency and compliance with customs regulations, while Zigpoll prioritizes customer insights and business optimization. Choosing between them hinges on whether a merchant needs to solve international shipping challenges or gain deeper insights into customer preferences and pain points.
At a Glance
Customs Buddy
21 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Customs Buddy
Commercial invoice generator that helps you quickly clear customs and sell your products overseas.
Key Features
- Simple customizations for your brand and unique products
- Bulk order option saves hours of manually editing invoices
- Fully automated with Shopify Flow for a plug and play experience
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating Customs Buddy4.7/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 21 | 417 |
Reviews Customs Buddy21 Zigpoll Customer Surveys417 | ||
| Core Function | Automated Commercial Invoice Generation | Customer Survey Platform |
Core Function Customs BuddyAutomated Commercial Invoice Generation Zigpoll Customer SurveysCustomer Survey Platform | ||
| Target Merchant | International Sellers | All Shopify Merchants |
Target Merchant Customs BuddyInternational Sellers Zigpoll Customer SurveysAll Shopify Merchants | ||
| Value Proposition | Reduced Customs Delays & Costs | Improved Customer Insights & Conversion Rates |
Value Proposition Customs BuddyReduced Customs Delays & Costs Zigpoll Customer SurveysImproved Customer Insights & Conversion Rates | ||
| Ease of Use | Plug and Play with Shopify Flow | No-code Setup in Seconds |
Ease of Use Customs BuddyPlug and Play with Shopify Flow Zigpoll Customer SurveysNo-code Setup in Seconds | ||
| Key Feature - Automation | Bulk Order Invoice Generation | Abandoned Checkout Recovery |
Key Feature - Automation Customs BuddyBulk Order Invoice Generation Zigpoll Customer SurveysAbandoned Checkout Recovery | ||
| Data Analysis | Not Specified | AI-powered Analytics |
Data Analysis Customs BuddyNot Specified Zigpoll Customer SurveysAI-powered Analytics | ||
Our Verdict
For Shopify merchants heavily involved in cross-border e-commerce, Customs Buddy is likely the more relevant choice. Its automated invoice generation capabilities address a specific pain point in international shipping. If a merchant's primary goal is to reduce delays, minimize customs clearance issues, and generally streamline their international operations, then Customs Buddy provides a focused solution.
However, for merchants of all sizes and types looking to understand their customers better, optimize their marketing, and improve their overall customer experience, Zigpoll Customer Surveys offers a broader and more versatile solution. Zigpoll's ability to gather a wide range of feedback, combined with its AI-powered analytics, makes it a valuable tool for continuous business improvement.
Common Questions
Which app is easier to set up?
Based on the descriptions, Zigpoll seems to offer an easier setup with its 'no-code setup in seconds' promise, compared to Customs Buddy's 'fully automated with Shopify Flow,' which implies a dependency on Shopify Flow.
Which app is better for improving customer satisfaction?
Zigpoll Customer Surveys is explicitly designed to improve customer satisfaction by gathering feedback and insights, which can then be used to address customer pain points and optimize the overall experience. Customs Buddy indirectly improves customer satisfaction by ensuring faster and smoother delivery processes.
If I only sell domestically, do I need Customs Buddy?
Probably not. Customs Buddy is specifically designed for international sales and navigating customs regulations. If you only sell within your country, its features are unlikely to be relevant to your business.
Does either app integrate with my CRM?
Zigpoll mentions integrations with your marketing stack and connects survey responses to Shopify customer and order dashboards. Customs Buddy's description doesn't mention direct CRM integrations, although it might be possible through Shopify Flow.
Which app provides better value for money?
Value for money depends on your specific needs. If you need to automate commercial invoice generation, Customs Buddy offers a targeted solution. If you need comprehensive customer feedback and insights, Zigpoll provides a wider range of features. Without pricing information, a direct comparison is impossible.
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