Disputifier: Smart Chargebacks vs Zigpoll Customer Surveysfor Shopify (2026)

Disputifier: Smart Chargebacks and Zigpoll Customer Surveys both fall under the 'Operations' category on the Shopify app store, but serve entirely different purposes. Disputifier focuses on protecting merchants from chargebacks, likely by automating the dispute process. Given the low number of reviews, it may cater to a niche audience or be a newer entrant to the market. Conversely, Zigpoll is a comprehensive customer survey tool designed to gather feedback at various stages of the customer journey, from pre-purchase to post-purchase, using multiple channels like on-site surveys, email, and SMS. The high rating and large number of reviews suggest that Zigpoll is a well-established and widely adopted solution for understanding customer behavior and preferences. The key distinction lies in their core functionality: Disputifier aims to *prevent* financial losses due to chargebacks, while Zigpoll helps merchants *improve* their business by collecting and analyzing customer feedback. Zigpoll's features like AI analytics, abandoned checkout campaigns, and Shopify integrations highlight its focus on data-driven decision-making. The integration with order status and thank you pages enables gathering critical insights, and its customizability across languages supports international sales. Therefore, the apps address completely disparate needs within the broader 'Operations' category.

Disputifier: Smart Chargebacks and Zigpoll Customer Surveys both fall under the 'Operations' category on the Shopify app store, but serve entirely different purposes. Disputifier focuses on protecting merchants from chargebacks, likely by automating the dispute process. Given the low number of reviews, it may cater to a niche audience or be a newer entrant to the market. Conversely, Zigpoll is a comprehensive customer survey tool designed to gather feedback at various stages of the customer journey, from pre-purchase to post-purchase, using multiple channels like on-site surveys, email, and SMS. The high rating and large number of reviews suggest that Zigpoll is a well-established and widely adopted solution for understanding customer behavior and preferences. The key distinction lies in their core functionality: Disputifier aims to *prevent* financial losses due to chargebacks, while Zigpoll helps merchants *improve* their business by collecting and analyzing customer feedback. Zigpoll's features like AI analytics, abandoned checkout campaigns, and Shopify integrations highlight its focus on data-driven decision-making. The integration with order status and thank you pages enables gathering critical insights, and its customizability across languages supports international sales. Therefore, the apps address completely disparate needs within the broader 'Operations' category.