Draftable ‑ Draft Order Helper vs Zigpoll Customer Surveysfor Shopify (2026)
Draftable ‑ Draft Order Helper and Zigpoll Customer Surveys, while both categorized under 'Operations' in the Shopify app store, cater to distinctly different needs and target audiences. Draftable ‑ Draft Order Helper, with a perfect 5/5 rating from 34 reviews, likely focuses on streamlining the draft order process, a crucial function for merchants dealing with custom orders, wholesale, or pre-sales. The lack of feature description makes the full extent of it's functionality unclear however. Zigpoll Customer Surveys, on the other hand, is a comprehensive customer feedback and insights platform, boasting a 5/5 rating from a significantly larger pool of 417 reviews. It offers features to collect customer data across various touchpoints – pre-purchase, post-purchase, abandoned checkout, and more – leveraging AI analytics to derive actionable insights.
At a Glance
Draftable ‑ Draft Order Helper
34 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Draftable ‑ Draft Order Helper5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 34 | 417 |
Reviews Draftable ‑ Draft Order Helper34 Zigpoll Customer Surveys417 | ||
| Primary Function | Draft Order Management | Customer Survey and Feedback |
Primary Function Draftable ‑ Draft Order HelperDraft Order Management Zigpoll Customer SurveysCustomer Survey and Feedback | ||
| Target Merchant | Merchants with custom orders, wholesale needs, or pre-sales. | Merchants seeking customer insights to optimize business. |
Target Merchant Draftable ‑ Draft Order HelperMerchants with custom orders, wholesale needs, or pre-sales. Zigpoll Customer SurveysMerchants seeking customer insights to optimize business. | ||
| Ease of Use | Likely straightforward based on name | No-code setup in seconds. |
Ease of Use Draftable ‑ Draft Order HelperLikely straightforward based on name Zigpoll Customer SurveysNo-code setup in seconds. | ||
| Value Proposition | Streamline Draft Order Process | Gather Customer Insights, Optimize Business with AI Analytics |
Value Proposition Draftable ‑ Draft Order HelperStreamline Draft Order Process Zigpoll Customer SurveysGather Customer Insights, Optimize Business with AI Analytics | ||
| Customer Contact Points | Unknown | Post-purchase, pre-purchase, NPS, on-site, email, SMS |
Customer Contact Points Draftable ‑ Draft Order HelperUnknown Zigpoll Customer SurveysPost-purchase, pre-purchase, NPS, on-site, email, SMS | ||
| AI Integration | No | Yes |
AI Integration Draftable ‑ Draft Order HelperNo Zigpoll Customer SurveysYes | ||
| Multilingual Support | Unknown | Yes |
Multilingual Support Draftable ‑ Draft Order HelperUnknown Zigpoll Customer SurveysYes | ||
Our Verdict
For merchants primarily concerned with efficiently managing and processing draft orders, Draftable ‑ Draft Order Helper is likely the more appropriate choice. However, its limited information makes it difficult to confidently recommend. Zigpoll Customer Surveys is the superior choice for businesses prioritizing customer feedback, data-driven decision-making, and overall business optimization. It offers a wider range of features, including multilingual support, AI analytics, and integration with various touchpoints. Its significantly larger review base provides greater confidence in its reliability and effectiveness.
Common Questions
Which app is easier to set up?
Zigpoll Customer Surveys advertises 'no-code setup in seconds,' suggesting a very simple installation process. Information about Draftable's ease of setup is not available.
Which app offers AI analytics?
Zigpoll Customer Surveys explicitly states it offers AI analytics to gather insights from zero-party data.
Which app is better for understanding customer pain points?
Zigpoll Customer Surveys is designed for gathering customer feedback. Its abandoned checkout campaigns aim to uncover pain points and recover carts. Draftable does not seem to offer related tools.
Which app is more versatile in terms of data collection?
Zigpoll Customer Surveys clearly wins in versatility. It allows surveys to be deployed on-site, via email, and SMS, covering pre-purchase and post-purchase experiences.
Is Zigpoll better for larger Shopify stores?
Yes, with 417 reviews compared to Draftable's 34, Zigpoll likely has broader support and is a safer choice, especially as a store scales. Plus the AI analytics make the app well-suited for handling larger datasets.
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