Essential Upsell & Cross Sell and Revize: Order Editing & Upsell both achieve high ratings, but cater to distinct merchant needs. Essential Upsell & Cross Sell focuses primarily on boosting Average Order Value (AOV) through various upsell and cross-sell techniques throughout the customer journey, from product pages to post-purchase. Its strength lies in its comprehensive suite of features designed to encourage customers to buy more at every stage, utilizing frequently bought together suggestions, product recommendations, and automated discount promotions. It aims to seamlessly integrate upsells into the shopping experience, driving immediate sales increases. Revize, on the other hand, positions itself as an order management solution that empowers customers to self-manage aspects of their orders before shipping. While it also offers upsell functionality, its core value proposition revolves around reducing support tickets, improving customer satisfaction, and retaining revenue through features like self-service order editing, refund as store credit, and pre-shipment cancellations. Revize is particularly well-suited for larger merchants and those on Shopify Plus who prioritize streamlined operations, customer empowerment, and minimizing operational overhead. It's focus is on increasing customer lifetime value through empowerment, not just AOV at the time of purchase.
1,004 reviews
58 reviews
One click upsell and cross sell. Show frequently bought together product upsell & related products.
Happier shoppers, more sales & fewer tickets with world class order editor trusted by top brands
| Rating | 5/5 | 5/5 |
Rating Essential Upsell & Cross Sell5/5 Revize: Order Editing & Upsell5/5 | ||
| Reviews | 1004 | 58 |
Reviews Essential Upsell & Cross Sell1004 Revize: Order Editing & Upsell58 | ||
| Primary Focus | AOV Boost via Upsell/Cross-sell | Order Management & Customer Empowerment |
Primary Focus Essential Upsell & Cross SellAOV Boost via Upsell/Cross-sell Revize: Order Editing & UpsellOrder Management & Customer Empowerment | ||
| Key Upsell Features | FBT recommendations, product bundles, post-purchase upsells, automatic discounts | Order page & email upsells |
Key Upsell Features Essential Upsell & Cross SellFBT recommendations, product bundles, post-purchase upsells, automatic discounts Revize: Order Editing & UpsellOrder page & email upsells | ||
| Order Editing Features | None | Address, variant, quantity, shipping, product swap/add, discounts |
Order Editing Features Essential Upsell & Cross SellNone Revize: Order Editing & UpsellAddress, variant, quantity, shipping, product swap/add, discounts | ||
| Customer Support Impact | Not directly addressed | Reduces support tickets & returns |
Customer Support Impact Essential Upsell & Cross SellNot directly addressed Revize: Order Editing & UpsellReduces support tickets & returns | ||
| Target Merchant | Any size, focuses on AOV | Larger merchants, Shopify Plus, subscription businesses prioritizing customer self-service & reduced support |
Target Merchant Essential Upsell & Cross SellAny size, focuses on AOV Revize: Order Editing & UpsellLarger merchants, Shopify Plus, subscription businesses prioritizing customer self-service & reduced support | ||
| Ease of Use (Implied) | Likely simpler to set up upsells | Potentially more complex due to order editing integration |
Ease of Use (Implied) Essential Upsell & Cross SellLikely simpler to set up upsells Revize: Order Editing & UpsellPotentially more complex due to order editing integration | ||
| Value Proposition | Increased immediate revenue through strategic upsells | Increased customer lifetime value through empowerment and reduced operational costs |
Value Proposition Essential Upsell & Cross SellIncreased immediate revenue through strategic upsells Revize: Order Editing & UpsellIncreased customer lifetime value through empowerment and reduced operational costs | ||
For merchants primarily focused on maximizing immediate revenue through upsells and cross-sells across various touchpoints, Essential Upsell & Cross Sell is the superior choice. Its features cater specifically to encouraging impulse purchases and increasing AOV at the point of sale. Its high number of reviews also suggests wider adoption and potentially more community support.
However, if your priority is to enhance customer satisfaction, reduce support tickets, and streamline order management, particularly for subscription businesses or larger enterprises on Shopify Plus, Revize: Order Editing & Upsell is the more strategic investment. While it also includes upsell features, its core functionality centers around empowering customers to self-manage their orders, leading to increased loyalty and reduced operational burden. Merchants with significant support volume related to order changes should seriously consider Revize.
Essential Upsell & Cross Sell is explicitly designed to increase AOV through targeted upsells, cross-sells, and product recommendations throughout the customer journey.
Revize: Order Editing & Upsell directly addresses support ticket reduction by allowing customers to self-manage their orders (edit address, variants, quantity, etc.) before shipping.
Revize explicitly supports subscription order editing, making it a better choice for subscription-based businesses wanting to empower customers to manage their subscriptions.
While possible, there might be some overlap in functionality. A merchant would need to carefully evaluate if the benefits of using both outweigh the potential for customer confusion or redundancy. For example, both apps offer upsells, so using both could potentially be overwhelming.
While Essential Upsell & Cross Sell can be used by merchants of any size, Revize mentions being built with Shopify Plus in mind, making it arguably a better option for larger businesses due to their more complex needs.
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