EZ Fulfill ‑ Auto Fulfillment vs Zigpoll Customer Surveysfor Shopify (2026)
EZ Fulfill ‑ Auto Fulfillment and Zigpoll Customer Surveys, while both listed under the 'Operations' category in the Shopify app store, serve drastically different purposes for merchants in 2026. EZ Fulfill focuses on automating order fulfillment processes, specifically bulk updating tracking numbers, marking orders as fulfilled, and notifying customers. It targets merchants who deal with high order volumes and rely on external 3PL providers or suppliers, offering integrations with FTP/SFTP, Dropbox, and Amazon S3 for streamlined data import. Its key strength lies in automating logistics and reducing manual data entry, enhancing operational efficiency. Zigpoll, on the other hand, is a customer feedback and data collection tool. It allows merchants to create and deploy surveys across various touchpoints like post-purchase, pre-purchase, on-site interactions, and via email/SMS. Its target audience consists of merchants seeking to understand customer behavior, gather insights, and improve the overall customer experience. Zigpoll's value proposition centers around providing actionable data through AI analytics, enabling businesses to optimize their marketing efforts, product roadmap, and conversion rates. The core difference is that EZ Fulfill automates internal logistics, while Zigpoll focuses on external customer feedback and insights.
At a Glance
EZ Fulfill ‑ Auto Fulfillment
17 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
EZ Fulfill ‑ Auto Fulfillment
Bulk update tracking numbers, notify customers, and mark orders fulfilled using CSV or Excel files.
Key Features
- Updating tracking numbers and bulk fulfill orders on a schedule or manually.
- Supports reading fulfillment files from FTP/SFTP server, Dropbox, or Amazon S3.
- Send emails to your customers with tracking info using Shopify's email system.
- Multiple fulfillment locations support, fulfill by SKU, release orders on hold.
- Mark orders paid, tag your orders, or add notes after they've been fulfilled.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 3.8/5 | 5/5 |
Rating EZ Fulfill ‑ Auto Fulfillment3.8/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 17 | 417 |
Reviews EZ Fulfill ‑ Auto Fulfillment17 Zigpoll Customer Surveys417 | ||
| Core Function | Automated Order Fulfillment | Customer Survey & Feedback |
Core Function EZ Fulfill ‑ Auto FulfillmentAutomated Order Fulfillment Zigpoll Customer SurveysCustomer Survey & Feedback | ||
| Target Merchant | High-volume stores using 3PLs | Stores focused on CX & data-driven decisions |
Target Merchant EZ Fulfill ‑ Auto FulfillmentHigh-volume stores using 3PLs Zigpoll Customer SurveysStores focused on CX & data-driven decisions | ||
| Key Feature | Bulk Tracking Update via FTP/SFTP | AI-powered Survey Analysis |
Key Feature EZ Fulfill ‑ Auto FulfillmentBulk Tracking Update via FTP/SFTP Zigpoll Customer SurveysAI-powered Survey Analysis | ||
| Primary Integration | 3PL Systems | Shopify Customer/Order Data |
Primary Integration EZ Fulfill ‑ Auto Fulfillment3PL Systems Zigpoll Customer SurveysShopify Customer/Order Data | ||
| Focus | Operational Efficiency | Customer Insights |
Focus EZ Fulfill ‑ Auto FulfillmentOperational Efficiency Zigpoll Customer SurveysCustomer Insights | ||
| Setup Complexity | Potentially Complex (FTP/SFTP setup) | Easy - No-Code Setup |
Setup Complexity EZ Fulfill ‑ Auto FulfillmentPotentially Complex (FTP/SFTP setup) Zigpoll Customer SurveysEasy - No-Code Setup | ||
Our Verdict
For merchants struggling with the manual burden of updating tracking numbers and fulfilling orders, especially those dealing with external suppliers and 3PLs using FTP/SFTP or cloud storage, EZ Fulfill ‑ Auto Fulfillment offers a valuable automation solution. However, the low review count and somewhat lower rating (3.8/5) suggest potential issues with user experience or support, which warrants careful consideration and possibly testing the app thoroughly.
Conversely, if the primary goal is to understand customer preferences, identify pain points, and improve the customer journey, Zigpoll Customer Surveys is the clear choice. Its overwhelmingly positive rating (5/5) and large number of reviews (417) indicate high user satisfaction and reliability. The no-code setup and focus on AI-driven insights make it an attractive option for merchants who prioritize customer-centric decision-making. Given the higher rating and larger user base, Zigpoll seems like a more reliable and easier to implement choice for most Shopify merchants.
Common Questions
Which app is easier to set up and use?
Zigpoll Customer Surveys appears to be easier to set up due to its 'no-code setup' claim, while EZ Fulfill ‑ Auto Fulfillment might require technical expertise for configuring FTP/SFTP connections.
Which app offers better customer support?
Based on the ratings and review counts, Zigpoll Customer Surveys potentially offers better customer support due to a higher user satisfaction rate.
Which app is better for dropshipping businesses?
EZ Fulfill ‑ Auto Fulfillment may be more beneficial for dropshipping businesses that rely on various suppliers and need to automate the fulfillment process.
Which app is better for improving marketing ROI?
Zigpoll Customer Surveys is better for improving marketing ROI as it provides customer insights that can inform marketing strategies and optimize campaigns.
Do both apps integrate with Shopify Plus?
The provided information doesn't explicitly state whether both apps integrate with Shopify Plus. Further research on each app's details page is recommended.
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