Fab Feedback Button vs Grapevine Post Purchase Surveyfor Shopify (2026)
Fab Feedback Button and Grapevine Post Purchase Survey both aim to help Shopify merchants gather customer feedback through surveys. However, they differ significantly in scale, features, and target audience. Fab Feedback Button, with only 2 reviews, likely caters to very small businesses or stores just starting out with basic feedback collection. Grapevine Post Purchase Survey, on the other hand, is a more robust solution targeted at merchants looking for in-depth customer insights at scale. Its description highlights features designed for data-driven decision-making, advanced reporting, and integration with other marketing and analytics tools, hinting at a more sophisticated feature set. Grapevine's key strength lies in its unlimited survey responses and integrations with tools like Klaviyo and GA4, allowing merchants to seamlessly incorporate survey data into their existing workflows. This makes it a suitable choice for businesses that prioritize customer experience (CX) and use data to improve marketing performance. Fab Feedback Button may be simpler to set up initially, but its limited adoption (indicated by the very low review count) suggests it may lack the functionality and support offered by Grapevine.
At a Glance
Fab Feedback Button
2 reviews
Grapevine Post Purchase Survey
142 reviews
Detailed Overview
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Fab Feedback Button5/5 Grapevine Post Purchase Survey5/5 | ||
| Reviews | 2 | 142 |
Reviews Fab Feedback Button2 Grapevine Post Purchase Survey142 | ||
| Response Limits | Unknown | Unlimited |
Response Limits Fab Feedback ButtonUnknown Grapevine Post Purchase SurveyUnlimited | ||
| Survey Types | Likely Basic Feedback | Post-Purchase, CSAT, NPS, POS, Email |
Survey Types Fab Feedback ButtonLikely Basic Feedback Grapevine Post Purchase SurveyPost-Purchase, CSAT, NPS, POS, Email | ||
| Integrations | Unknown | Shopify Flow, Klaviyo, GA4, Google Sheets |
Integrations Fab Feedback ButtonUnknown Grapevine Post Purchase SurveyShopify Flow, Klaviyo, GA4, Google Sheets | ||
| Reporting | Likely Basic | Advanced with Segmentation & Filters |
Reporting Fab Feedback ButtonLikely Basic Grapevine Post Purchase SurveyAdvanced with Segmentation & Filters | ||
| Target Merchant | Very Small/New Stores | Scaling Stores Needing Deep Customer Insights |
Target Merchant Fab Feedback ButtonVery Small/New Stores Grapevine Post Purchase SurveyScaling Stores Needing Deep Customer Insights | ||
| Value Proposition | Basic Feedback Collection | Data-Driven CX Improvement at Scale |
Value Proposition Fab Feedback ButtonBasic Feedback Collection Grapevine Post Purchase SurveyData-Driven CX Improvement at Scale | ||
Our Verdict
For merchants seeking a simple, possibly free or very low-cost, feedback button and are not concerned with deep analytics or integrations, Fab Feedback Button might suffice. However, given the extremely limited adoption (2 reviews), the app's reliability and long-term support are questionable.
Grapevine Post Purchase Survey is the clear choice for merchants who are serious about understanding their customers, optimizing their customer experience, and using data to inform marketing decisions. The unlimited responses and integrations offer significantly more value for growing businesses despite potentially being more complex to set up.
Common Questions
Which app is easier to set up and use?
Fab Feedback Button likely has a simpler setup process due to its limited features. Grapevine Post Purchase Survey might require more configuration to leverage its advanced features and integrations.
Which app is better for a high-volume store with lots of orders?
Grapevine Post Purchase Survey is designed for high-volume stores due to its unlimited survey responses and robust reporting capabilities.
Which app is better if I want to integrate survey data with Klaviyo?
Grapevine Post Purchase Survey explicitly integrates with Klaviyo, making it the better choice for sending targeted email campaigns based on survey responses.
Is Fab Feedback Button free?
The information provided doesn't mention pricing for either app, so we cannot determine if Fab Feedback Button is free. Further research would be needed to verify this.
What kind of support do these apps offer?
The provided data doesn't explicitly state the support options for either app. However, Grapevine Post Purchase Survey, with its larger user base, likely offers more comprehensive support resources.
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