FormCRM AI Custom Form Builder vs Zigpoll Customer Surveysfor Shopify (2026)
FormCRM AI Custom Form Builder and Zigpoll Customer Surveys, while both sharing the 'Surveys' category on Shopify, cater to different needs. FormCRM positions itself as a versatile form builder, leveraging AI to create a wide array of forms, from simple contact forms to complex multi-step forms like wholesale or product order forms. Its strength lies in its adaptability and integration with customer accounts and third-party email marketing tools. It targets merchants needing customized data collection through tailored forms and workflows. Zigpoll, conversely, is a dedicated survey app focused on gathering customer feedback through post-purchase, pre-purchase, on-site, email, and SMS surveys. Its focus is on gaining actionable insights using AI analytics. It targets merchants specifically seeking to improve customer experience and conversion rates through targeted survey campaigns.
At a Glance
FormCRM AI Custom Form Builder
7 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
FormCRM AI Custom Form Builder
Build any custom form with AI form builder, from a contact form to fully custom forms, in seconds
Key Features
- Build customer registration form, contact form, wholesale form & any custom form
- Create forms using a easy drag-and-drop interface with image/file uploads option
- Craft multistep forms with multilingual support and conditional logic
- Enable auto-response, admin notifications, submission limit and domain blocking
- Integrate with Shopify customers, Mailchimp, Klaviyo, HubSpot, Slack, Zoho etc.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating FormCRM AI Custom Form Builder5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 7 | 417 |
Reviews FormCRM AI Custom Form Builder7 Zigpoll Customer Surveys417 | ||
| Core Functionality | Custom Form Builder (AI Powered) | Customer Survey Platform |
Core Functionality FormCRM AI Custom Form BuilderCustom Form Builder (AI Powered) Zigpoll Customer SurveysCustomer Survey Platform | ||
| Target Merchant Type | Merchants needing diverse, custom data collection forms (e.g., wholesale, product registration) | Merchants focused on gathering customer feedback to improve CX and conversions |
Target Merchant Type FormCRM AI Custom Form BuilderMerchants needing diverse, custom data collection forms (e.g., wholesale, product registration) Zigpoll Customer SurveysMerchants focused on gathering customer feedback to improve CX and conversions | ||
| Key Features | Drag-and-drop form builder, AI-powered form generation, multistep forms, integrations with marketing tools & customer accounts | Post-purchase surveys, abandoned checkout campaigns, integration with Shopify customer data, AI analytics |
Key Features FormCRM AI Custom Form BuilderDrag-and-drop form builder, AI-powered form generation, multistep forms, integrations with marketing tools & customer accounts Zigpoll Customer SurveysPost-purchase surveys, abandoned checkout campaigns, integration with Shopify customer data, AI analytics | ||
| Ease of Use | Drag-and-drop interface suggests potentially easier customization of complex forms but relies on AI understanding user needs. | No-code setup advertised, suggesting ease of deployment for standard survey types. |
Ease of Use FormCRM AI Custom Form BuilderDrag-and-drop interface suggests potentially easier customization of complex forms but relies on AI understanding user needs. Zigpoll Customer SurveysNo-code setup advertised, suggesting ease of deployment for standard survey types. | ||
| Value Proposition | Flexible form creation with AI assistance, suitable for a wide range of data collection needs. | Actionable insights from customer feedback, optimized for improving customer experience and revenue. |
Value Proposition FormCRM AI Custom Form BuilderFlexible form creation with AI assistance, suitable for a wide range of data collection needs. Zigpoll Customer SurveysActionable insights from customer feedback, optimized for improving customer experience and revenue. | ||
| Integration Focus | Integrates with a wider array of platforms including Slack and Zoho, in addition to email marketing tools. | Deep integration with Shopify customer and order data is central. |
Integration Focus FormCRM AI Custom Form BuilderIntegrates with a wider array of platforms including Slack and Zoho, in addition to email marketing tools. Zigpoll Customer SurveysDeep integration with Shopify customer and order data is central. | ||
Our Verdict
For merchants requiring diverse custom forms beyond standard surveys, such as wholesale applications, product registration, or complex order forms, FormCRM AI Custom Form Builder is the more suitable choice. Its AI-powered builder and drag-and-drop interface offer flexibility in creating various forms. However, merchants specifically looking to gather customer feedback through targeted surveys to improve their customer experience, optimize their marketing spend, and recover abandoned carts should opt for Zigpoll Customer Surveys. The app's deep integration with Shopify data and its focus on post-purchase and abandoned checkout surveys make it a powerful tool for understanding customer needs and increasing conversions. Zigpoll's higher number of reviews also suggests a more established presence and wider user base.
Common Questions
Which app is better for creating a simple contact form?
While both could create a simple contact form, FormCRM AI Custom Form Builder offers more customization options and might be preferable if specific design or data collection requirements exist beyond standard contact form fields.
Which app is better for post-purchase feedback collection?
Zigpoll Customer Surveys is explicitly designed for post-purchase surveys, offering advanced features and integrations tailored for this specific purpose.
Does FormCRM AI Custom Form Builder offer analytics?
The description does not specifically mention built-in analytics capabilities within FormCRM. The primary focus is on form building and integration with other tools for data analysis.
Which app is easier to set up for someone with no coding experience?
Zigpoll Customer Surveys advertises a 'no-code setup', suggesting a simpler initial setup process, especially for standard survey types. FormCRM, while using a drag-and-drop interface, might require more design effort for complex custom forms.
Which app is better for creating a multi-step application form?
FormCRM AI Custom Form Builder explicitly supports multi-step forms, making it the more suitable option for complex application processes requiring multiple stages of data input.
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