Gladly: AI‑Powered CX Platform vs Relocate+ Order Editorfor Shopify (2026)
Gladly: AI‑Powered CX Platform and Relocate+ Order Editor both aim to enhance customer experience within the Shopify ecosystem, but they tackle vastly different aspects of it. Gladly focuses on comprehensive customer service powered by AI, offering a centralized view of customer interactions across multiple channels and aiming to proactively resolve issues and even drive sales through AI-powered recommendations. Relocate+ Order Editor, on the other hand, streamlines order management by empowering customers to self-serve edit their orders, reducing the workload on customer support and minimizing errors and returns. Gladly caters to merchants seeking to build deeper customer relationships through personalized and AI-driven interactions, while Relocate+ Order Editor targets merchants wanting to automate order management and provide greater flexibility to their customers. Relocate+ particularly focuses on editing, adding, or cancelling orders without involving customer support.
At a Glance
Gladly: AI‑Powered CX Platform
26 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Gladly: AI‑Powered CX Platform
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Key Features
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Gladly: AI‑Powered CX Platform4.8/5 Relocate+ Order Editor5/5 | ||
| Reviews | 26 | 31 |
Reviews Gladly: AI‑Powered CX Platform26 Relocate+ Order Editor31 | ||
| Focus | AI-powered customer service across all channels | Self-serve order editing |
Focus Gladly: AI‑Powered CX PlatformAI-powered customer service across all channels Relocate+ Order EditorSelf-serve order editing | ||
| Key Functionality | AI resolution of issues, product recommendations, unified customer view | Customer address editing, product changes, order cancellation |
Key Functionality Gladly: AI‑Powered CX PlatformAI resolution of issues, product recommendations, unified customer view Relocate+ Order EditorCustomer address editing, product changes, order cancellation | ||
| Target Merchant | Merchants prioritizing personalized customer service and cross-channel communication | Merchants seeking to reduce support tickets and empower customers with order control |
Target Merchant Gladly: AI‑Powered CX PlatformMerchants prioritizing personalized customer service and cross-channel communication Relocate+ Order EditorMerchants seeking to reduce support tickets and empower customers with order control | ||
| Value Proposition | Increase customer lifetime value through AI-driven engagement and resolution | Reduce returns, increase customer satisfaction, and decrease support workload |
Value Proposition Gladly: AI‑Powered CX PlatformIncrease customer lifetime value through AI-driven engagement and resolution Relocate+ Order EditorReduce returns, increase customer satisfaction, and decrease support workload | ||
| Integrations | Shopify, Klaviyo, Loop | ShipStation, Recharge |
Integrations Gladly: AI‑Powered CX PlatformShopify, Klaviyo, Loop Relocate+ Order EditorShipStation, Recharge | ||
Our Verdict
For Shopify merchants overwhelmed by customer service requests and wanting to leverage AI to build lasting relationships and drive sales, Gladly: AI‑Powered CX Platform is the superior choice. Its comprehensive platform integrates seamlessly with multiple channels, offering a unified view of customer interactions and empowering AI to proactively resolve issues and suggest products. However, if the primary goal is to reduce support tickets related to order changes and empower customers with self-service order editing, then Relocate+ Order Editor is the more suitable option. Its rule-based system allows merchants to easily define what changes customers can make, providing a flexible and convenient solution that minimizes errors and returns.
Common Questions
Which app is better for reducing customer service workload?
Relocate+ Order Editor is explicitly designed to reduce customer service workload by enabling self-serve order editing. Gladly could potentially decrease workload, but also has focus on cross-channel communication that might actually increase volume of customer support.
Which app is better for increasing sales?
Gladly: AI-Powered CX Platform is specifically designed to increase sales through AI-powered product recommendations.
Which app offers a wider range of communication channels?
Gladly supports voice, email, chat, SMS, and social channels natively, while Relocate+ focuses on order and thank you pages, emails, and account pages.
Which app is easier to implement?
Likely Relocate+ Order Editor, given its focused functionality. Gladly, being a more comprehensive platform, probably requires more setup and training.
Do both apps offer free trials?
This data is not provided in the descriptions.
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